Question

Scan Log, where is it?

  • 29 November 2019
  • 5 replies
  • 51 views

Userlevel 1
Badge +8

My scan removed 7 threats. That’s good. But I’d like to see what the threats were and when they came to my PC. I just went to a risky site and was curious if a threat came from that site.

I saw scan log after opening web root but that was for an old scan (I didn’t see that window had opened and re-opened.) After my current scan I saw no option for scan log.

 

Thanx


5 replies

Userlevel 7
Badge +55

Hello @cliffm 

 

Have a look here for a Scan Log: https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#UsingReportsAndViewers/SavingScanLogs.htm%3FTocPath%3DUsing%2520Reports%2520and%2520Viewers%7C_____1

 

Have a look here to see the Threat Log: https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#UsingReportsAndViewers/SavingThreatLogs.htm%3FTocPath%3DUsing%2520Reports%2520and%2520Viewers%7C_____2

 

Thanks,

Userlevel 1
Badge +8

Thank you but….

Automated Cleanup Engine
Starting Cleanup at 06/05/2019 - 22:29:42 GMT

Starting Routine> Removing C:\Users\Clifford\AppData\Local\Temp\aLlwMyXg.exe.part...#(PX5: 14A6205A300DF26C3B0D0768785FCA00C3EDB9F1 - MD5: 6B3818F3369E55A6F53513923FDFBAC1 - UniqueID: 049CA488)...
Deleting File> C:\Users\Clifford\AppData\Local\Temp\aLlwMyXg.exe.part

 

I can’t make heads or tails of this. I was told 7 threats were removed. This log shows one and I can’t tell what site/program was the cause.

Would be helpful if we could see an easy to read summary interpeted so the average user can tell what he’s reading. But I do appreciate the effort!

 

Thanx

 

Cliff

 

 

Userlevel 7
Badge +55

Nothing on VirusTotal: https://www.virustotal.com/gui/search/6B3818F3369E55A6F53513923FDFBAC1

 

Here is what Webroot has to say! http://snup.webrootcloudav.com/SkyStoreFileUploader/upload.aspx#md5

 

 

So if you feel it’s a False Positive please Submit a Support Ticket and they will look into it for you!

 

HTH,

 

 

Userlevel 1
Badge +8

Wow, no. Someone I mis-communicated my thought.

 

I was not commenting on the result.

 

I was commenting on the presentation of the result to the average user. I have no clue what I read in those reports.

 

Webroot initially told me 7 threats were removed. The threat report shows one entry from the other day.

 

That entry tells me nothing. I can’t know what site or program gave me the one threat.

 

Summary

There should be an easy to read summary of exactly what the threat was in language a typical home user can understand.

 

Thanx!

Userlevel 7
Badge +55

Wow, no. Someone I mis-communicated my thought.

 

I was not commenting on the result.

 

I was commenting on the presentation of the result to the average user. I have no clue what I read in those reports.

 

Webroot initially told me 7 threats were removed. The threat report shows one entry from the other day.

 

That entry tells me nothing. I can’t know what site or program gave me the one threat.

 

Summary

There should be an easy to read summary of exactly what the threat was in language a typical home user can understand.

 

Thanx!


To get more info contact Webroot support and they will let you know that’s all I can suggest.

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