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Product Update: Webroot SecureAnywhere for macOS Catalina

  • 9 October 2019
  • 5 replies
  • 78163 views

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11/13/19 - Please click here to jump to the Home Webroot SecureAnywhere Mac solution

For Business macOS Catalina users, please go here.

Dear Webroot MAC Users,

We are experiencing an issue with Webroot SecureAnywhere for Mac version 9.0.10.90 and Apple’s latest macOS, 10.15 Catalina.

If you haven’t updated to macOS 10.15 Catalina: Our current software version is not compatible with Catalina and if you update to macOS Catalina (released October 7, 2019), it will prevent Webroot SecureAnywhere from functioning properly. It also will generate alerts on your computer that will be repeated even after dismissal.

We will update this article when we have released the version of Webroot Secure Anywhere that is compatible with Catalina. There is no impact to Windows operating systems.

If you have updated to macOS 10.15 Catalina: You may experience continual alerts on your computer that read “’WSDaemon’ can’t be opened because Apple cannot check it for malicious software”. The alerts are repeated even after dismissal. Please follow the steps below as a workaround.

  1. Click System Preferences in the Apple Menu bar.
     

     

  2.  Click Security & Privacy icon within System Preference.
     

     

  3. Click the General tab, a screen will appear as shown in step 4.
  4. Click Allow Anyway.
     

     

  5. If another WSDaemon message appears, click Open.
  6. Restart the computer

If you need additional assistance, please open a ticket with Support.

We have worked closely with Apple over the last few months on a version of Webroot SecureAnywhere that works with Catalina but need additional time to be compatible. Our development team is working tirelessly to fix this issue.

I will keep this thread updated with additional information.

Thank You,

Pawani Vaddi, Sr Product Manager


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5 replies

Userlevel 7
Badge +24

Dear Webroot MAC Users,

The product team is making progress on an upcoming build that will support macOS 10.15 Catalina. The timeline for this release is mid-November 2019.  I will continue to keep this thread updated with additional information.

 

Thank You,

Pawani Vaddi, Sr Product Manager

Userlevel 7
Badge +24

Dear Webroot MAC users, 

We've made a lot of progress this week on our MAC version 9.0.10.132. This is available to our Beta participants right now and we have also started the gradual roll out process that will update a small percentage of our production users to this version. This is a precursor to the version (9.1.xx) that supports Catalina, that will prepare all the endpoints to be sure that Macs on Catalina get the right update without impacting users on Mojave and earlier Mac OS versions.

In the meantime we could use a few beta testers to give us feedback. If this is something you'd like to participate in, please click here. 

The timeline for the GA release for WSA version 9.1.xx with Catalina support is mid-November 2019. I will continue to keep this thread updated with additional information. 

 

Thank You,

Pawani Vaddi, Sr Product Manager

Userlevel 7
Badge +24

Dear Webroot MAC users,

This is to update that we have made some good progress in the past week and are still targeting mid-November for releasing our Catalina supported version. 

If you’d like to test our new Mac beta, please go here and follow the instructions to request access.  

We really appreciate your patience.

 

Thank You,

Pawani Vaddi, Sr Product Manager

Userlevel 7
Badge +24

Dear Webroot MAC users,

We’ve made some great strides in the last 7 days and are still on target for a mid-November release. We now have a Catalina beta for you to test. For those of you who are still waiting to get in, we will be manually sending out the beta key codes soon.

We will keep this thread updated as more information becomes available. Thank you for your patience.

Thank You,

Pawani Vaddi, Sr Product Manager

Userlevel 7
Badge +24

Dear Webroot MAC users,

We’re happy to inform you that your Home Webroot SecureAnywhere product has been updated for macOS Catalina. We've created step by step instructions for you that you can find here. https://community.webroot.com/webroot-secureanywhere-for-macs-18/product-update-webroot-secureanywhere-macos-catalina-10-15-341016

Thank you for your patience.

 

Thank You,

Pawani Vaddi, Sr Product Manager