Can't login to the webroot console, when logging page comes back logged out.
Hi all, I am trying to login to the webroot console and logged in as administrator. When I login with email address and password I get a page back which states, LOGGED OUT. I just got on the computer so I don't know why this is happening. I've been using this product for several months, make sure I do scans and other maintenance utilities and updates. Also the other thing I can't seem to do is have the product generate a secure password. Thank you
Userlevel 7
Hi ospy55
Welcome to the Community Forums.
In terms of your issue logging in I would Open a Support Ticket to get the Support Team to look at this issue, as I have never come acorss it before and cannot reproduce it.
EDIT: Is the message you see the following?:
"Error (UCXS511): Your account has been logged out."
If so then please look at this Knowledge Base Article for a possible solution.
In terms of the secure password generation that can be achieved from the Password Manager dropdown accessed from the browser toolbar icon...but only the Internet Security Plus & Compllete versions have this feature. If you are using the version then you do not have it.
Regards, Baldrick
Welcome to the Community Forums.
In terms of your issue logging in I would Open a Support Ticket to get the Support Team to look at this issue, as I have never come acorss it before and cannot reproduce it.
EDIT: Is the message you see the following?:
"Error (UCXS511): Your account has been logged out."
If so then please look at this Knowledge Base Article for a possible solution.
In terms of the secure password generation that can be achieved from the Password Manager dropdown accessed from the browser toolbar icon...but only the Internet Security Plus & Compllete versions have this feature. If you are using the version then you do not have it.
Regards, Baldrick
Userlevel 7
+3
Hello ospy55 annd Welcome.
Generating secure passwords: Webroot Secure Anywhere Context Help
If all fails then contact Support: Submit a Support Ticket
Or feel free to ask anything else. Thanks.
edit: Just missed Baldrick's reply...
Generating secure passwords: Webroot Secure Anywhere Context Help
If all fails then contact Support: Submit a Support Ticket
Or feel free to ask anything else. Thanks.
edit: Just missed Baldrick's reply...
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