Welcome to the Community! Say hello and tell us a little bit about yourself. Please take a moment to review the Webroot Community Guidelines
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[img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/60e279b0-6525-4294-8539-9da56f44b438.png[/img] Here at Webroot, we love audience participation. We want to recognize and reward the most active, influential members of the Webroot Community for all the ideas, support, and general conversation they contribute. When you sign in to the Webroot Community, each post, kudo, tag, accepted solution, etc. is counted toward your rank. Starting at the [i]Frequent Voice[/i] level, you will join the Webroot VIP Program and receive a Webroot reward to thank you for your contributions. Below is a list of levels and rewards for the Webroot VIP Program: [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/7727cf8e-0c6c-4163-a724-6939ff4f7be4.jpg[/img] So keep up the awesome work! And if you’re talking about us outside the Webroot Community, bring the conversation over to Webroot and earn even more points! If you have any questions, just let us know; and if yo
Getting Started GuideTutorial
[b]Welcome to the Webroot Community![/b] We are so happy to have you here and want to make sure you feel comfortable navigating through the Webroot Community. To get you started, we created a few helpful tutorials. [list] [*][url=https://community.webroot.com/community-101-2/registering-for-the-webroot-community-336552]Registration: New user [/url] [*][url=https://community.webroot.com/community-101-2/how-to-reclaim-your-webroot-community-account-336551]Registration: Reclaiming Webroot account [/url] [*][url=https://community.webroot.com/community-101-2/editing-user-profile-336553]Editing user profile [/url] [*][url=https://community.webroot.com/community-101-2/webroot-community-guidelines-297902]Community Guidelines[/url] [*][url=https://community.webroot.com/community-101-2/how-to-stay-informed-336558]Stay informed [/url] [*][url=https://community.webroot.com/community-101-2/how-to-subscribe-336557]How to subscribe [/url] [*][url=https://community.webroot.com/communi
[h2][b]How to tag other community members[/b][/h2] When you tag another user the system will notify them that they were mentioned in a post so they will be sure to see it. To tag a user, you simply start with the @ symbol, then begin typing their username. The system will suggest matches, and you simply select the username of the person you would like to tag. As soon as you post your message, they will receive a notification that they were mentioned, and a link to the post. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/eee7db2f-47fb-4715-8afd-6a421420c0d0.gif[/img]
How to Stay InformedTutorial
[h2]How to stay informed[/h2] To find out what’s going on in the Webroot Community with the topics, threads, and discussions you care about is easier than ever. In the top right section of the community, you’ll see your profile. Click on it, and you’ll see your profile information. [h2][b]My Profile[/b][/h2] This section is where you can setup your profile and make changes to your settings. You can read more about that [url=https://community.webroot.com/community-101-2/editing-user-profile-336553]here[/url]. [h2][b]Topics[/b][/h2] This is where you’ll find all topics (questions, discussions, and articles) you have created. You’ll be able to sort/filter by ‘Most Answers’ or ‘Most Views’ but by default, you’ll find the topics at the top where there was recent activity. [h2][b]Replies[/b][/h2] This is where you’ll find all of your responses. [h2][b]Solved[/b][/h2] This is where you’ll find all of your responses that have been marked, ‘Best Answer’. [h2][b]Subscr
How to SubscribeTutorial
[h2][img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/cd719be3-1bc4-4876-b2bf-0a5783db01b3.gif[/img][/h2][h2] [/h2][h2][b]How to subscribe to threads and subforums[/b][/h2] Subscribing to content on the community is the best way to keep track of what interests you most. It’s easy to keep track of everything. Here are couple helpful hints. [h2][b]Subscribing to threads, discussions, questions, and ideas[/b][/h2] To subscribe to a thread simply scroll to the bottom of the author’s or original poster’s (OP) first post, and click on the star. Once you’ve done this, you’ll be notified via email each time that this thread has been updated with a new reply. [h2][b]Subscribing to subforums[/b][/h2] If you find that there‘s a particular area of the community that is particularly interesting, you can subscribe to that entire subforum. Simply click on the ‘Subscribe’ button on the top right of the page. Once you’ve done this, you’ll be notified via email of each additio
On occasion it will be useful to quote other users to provide context to your reply. This can be done by following the steps provided below: [h2]How do I quote another user in my reply?[/h2] [list] [*]Left click the “Quote” button at the bottom of the post you wish to reference [*]Add your response below and click the orange “Reply” button toward the bottom right [/list]
How to change your avatarTutorial
Personalize your appearance on the Community with your own unique avatar! This is also known as a profile picture, and it will appear whenever you post, as well as on your profile. Follow the steps below to change it. [h2][b]How to change your avatar[/b][/h2] These steps will walk you through changing your avatar: [list] [*]Click on your avatar image in the upper right [*]Click, “Settings” [*]Look for the field called, “Profile picture” [*]Click, “Edit” [*]Locate the image on your computer that you wish to use and click, “Open” [*]Click, “Save changes” located below on the same page [/list]
Let other users know some information about you with the signature function. This will add a brief line or two about you and be located on the bottom of each of your replies. How to add a signature to your profile [h2][b]To automatically add a signature at the end of your posts, follow these steps:[/b] [/h2] [list] [*]Click on your profile icon in the upper right [*]Select, “Settings” from the drop-down menu that appears [*]Scroll down until you find a field called, “Forum signature” [*]Type your desired signature into the Signature text box [*]Click, “Save changes” [/list]
Editing user profileTutorial
[h2]Where can I find my profile?[/h2] At the top right of the Webroot Community, next to ‘Create Topic’ you’ll see either a ‘Login’ button (if you haven’t already logged in OR your profile overview.) Click on that profile overview button. [i]If you haven’t signed in, please do so (you can find help on doing that[/i] [url=https://community.webroot.com/community-101-2/how-to-reclaim-your-webroot-community-account-336551][i]here[/i][/url][i])[/i] After you’ve opened your profile, you can fill out your profile by clicking on ‘Edit profile’. This is where you’ll be able to [list] [*]Upload your profile avatar [*]Fill out some information about yourself [*]Create a custom signature [url=https://community.webroot.com/community-101-2/how-to-add-a-signature-to-your-profile-336554]here[/url] [/list] [h2]Where can I edit my settings?[/h2] Once you’re in your profile, under ‘Settings’ you’ll be able to select what information is shared publicly and what notifications you’d like t
[h2][b]Welcome to the Webroot Community![/b][/h2] The mission of this online community is to provide a virtual meeting space where Webroot users and cybersecurity enthusiasts can learn, share, and connect. While our community is aimed at Webroot customers and users, we welcome everyone with an interest in cybersecurity, as long as you observe these community rules: [b][u]Be Respectful[/u][/b] We work hard to keep spammers and trolls away from the Webroot Community, and we expect users to treat one another with respect. Differing viewpoints, constructive criticism, and requests for clarification are all welcome. Insensitive topics and comments, name-calling, profanity, and anything you wouldn’t want someone to say to you in person will be removed at the moderators’ discretion. Multiple offenses will result in a temporary or permanent ban. [b][u]Keep the Positivity[/u][/b] The Webroot Community is a place to ask questions, get answers, and share ideas in a positive environment.
My Yahoo account is being deleted but I would like to preserve participation in old Community threads.Per the following thread the method is to request a change. A PM was sent to Ssherjj, the moderator who helped at that time but it seems she may no longer be active. I tried via support at Webroot but they can’t help with this request.https://community.webroot.com/community-101-2/re-registering-on-community-320246My current, soon to be old, email address is If someone can help I would be happy to provide the new email address via email or private message. Thank you for even reading!
Hello Webroot Community,As Webroot users, we all know the importance of online security, especially in today's digital landscape. Webroot provides us with powerful tools to protect our devices and data, but there are also best practices and tips that can further enhance our security.I'm curious to hear from fellow Webroot users: What are your go-to strategies for maximizing your online security? Are there specific settings, features, or habits you rely on to keep your devices safe from threats? Do you have any recommendations for securing different types of devices or networks?For instance, I find that [mention your own security tip or practice, e.g., regularly updating my software, using strong and unique passwords with a password manager, or enabling two-factor authentication] has made a significant difference in my online security.Let's share our collective knowledge and experiences to help others make the most out of their Webroot protection. Your insights could be invaluable in cr
Firefox is opened in a sandbox (Sandboxie) with Webroot SecureAnywhere running. When Firefox is updated I go through a 4 minute process that allows this. Sometimes Firefox will not open. I would View Status on Webroot, click “Identity Protection” and select tab “Application Protection”. Firefox would be set to “Protect”. Changing that to “Allow” resolved the issue.Recently Firefox was updated, then Webroot was updated, Firefox would not load. No problem…. However, now “Application Protection” no longer exists so, to run Firefox I must shut down Webroot. In Running Processes, Firefox is marked “Allow” but that has always been the case when Firefox was running. Customer Support has not responded to my query. I’m hoping there is a solution.
Today I was able to play a Roblox Game when Roblox began to update. During the update, Webroot popped up and asked me if I should block, allow or always allow. I clicked block and now everytime I start Roblox, this message will appear:“Failed to download or apply critical settings, please check your internet connection. Error info: HttpError: ConnectFail”I’ve searched up every method on how to fix this problem with Webroot blocking a certain file in Roblox and none of them solved my problem. I went to Application Protection and unblocked 5 Roblox files, the problem wasn’t solved. I went to Control Active Processes and the Roblox file was allowed, but the problem still wasn’t solved.I even reinstalled Roblox and the problem still wasn’t solved.The only thing I could do is disable Webroot to play Roblox.How do I solve this problem so Webroot can still be up while I play Roblox?
Microsoft locked my account. Said I violated their policies when I did a sync between my PC and my cloud account. I filled out the form to unlock it, got a number 2 months ago and that was the last I have heard from them. Can’t log in to my outlook.com account, calendar, nothing. What can I do? It is like no one in Security exists. No way to correspond with them, customer service says they can’t even reach out to the security team. I have literally 100s of files stored in the cloud. The only ones I can do anything with are the few that synced to my PC before they cut me off!
Have 2 computers and I am sure I use the same password on each, but one it’s rejecting. Tried to get help from my Webroot account and don’t get any results- all I get is a timeout. Any ideas? This is error I get when going to https://detail.webrootanywhere.com/servicewelcome.aspAn error has occurred on this websiteThe error details are belowWe have logged this error and will be working to fix it in the next few hours
I am trying to run Saints Row the Third on a PC with hardware that is way above manufacturer specifications, but performance is utter crap because the game keeps trying to connect to a server that no longer exists, and the only way to fix that is to edit the hosts file to point it at a different address that eliminates the problem. However, WRSVC has its grubby little paws on that damned file, and I can’t get it to let it the Hell go; the file is open, and I can’t close it. Webroot has no damned reason for preventing me from doing what needs to be done. The hosts file isn’t even used by any application but this game; I want to add a single line of functional code to what is basically a Remarks file that literally has no other use!The only way I can think of to edit this damned file is to install Linux, boot it up in that operating system, and make the necessary change there, but that’s absolutely ridiculous! There has got to be an easier way!
I have a new laptop and I have used webroot forever on my computers but I am having trouble uploading files and downloading files from/to google chrome.I also cannot open links from my outlook emails??Please help this is quickly becoming more than frustrating.
I made the mistake of wiping my old computer clean without uninstalling software like Webroot. Back in the day you could login to your account and deactivate old computers when you buy a new computer. This doesn’t seem to be possible anymore. Can anyone tell me a way to do this? I’ve already followed the KBarticle link from 6 years ago in an old post and it’s no longer relevant.
I replaced Norton with Webroot. Now whenever I’m online in Microsoft I get false pop-ups that indicate that I -1 have active virus infections and must reinstall Norton ASAP. I’ve run many webroot re views and all are fine. I’m working on a 3-year old HP and in Windows 10. I’ve tired cookie deletes and pop-up blocks to no avail. How can I stop these annoying messages?
This is just a general rant. no need to respond. I'm 10 days from my 'Complete' package expiring and of course I'm being hounded to renew and save 10$ on renewal for $69. Why the hell would I accept such a stupid offer when I can buy it new from the website for $50 off for $29.99? The software seems to work well but everything I have read about Webroot suggests that their biggest problem is inconsistent rates and massively overpriced renewals. I'm ok with going to another company, even if they have supposed hidden backdoor access to my data.
Can Webroot protect the endpoint if any new malware has been in to the system through USB, CD/DVD drives or any new suspicious file or program been added to the system while the system is offline and cannot be connected to the Internet for a long time.
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