Welcome to the Community! Say hello and tell us a little bit about yourself. Please take a moment to review the Webroot Community Guidelines
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[img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/60e279b0-6525-4294-8539-9da56f44b438.png[/img] Here at Webroot, we love audience participation. We want to recognize and reward the most active, influential members of the Webroot Community for all the ideas, support, and general conversation they contribute. When you sign in to the Webroot Community, each post, kudo, tag, accepted solution, etc. is counted toward your rank. Starting at the [i]Frequent Voice[/i] level, you will join the Webroot VIP Program and receive a Webroot reward to thank you for your contributions. Below is a list of levels and rewards for the Webroot VIP Program: [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/7727cf8e-0c6c-4163-a724-6939ff4f7be4.jpg[/img] So keep up the awesome work! And if you’re talking about us outside the Webroot Community, bring the conversation over to Webroot and earn even more points! If you have any questions, just let us know; and if yo
Getting Started GuideTutorial
[b]Welcome to the Webroot Community![/b] We are so happy to have you here and want to make sure you feel comfortable navigating through the Webroot Community. To get you started, we created a few helpful tutorials. [list] [*][url=https://community.webroot.com/community-101-2/registering-for-the-webroot-community-336552]Registration: New user [/url] [*][url=https://community.webroot.com/community-101-2/how-to-reclaim-your-webroot-community-account-336551]Registration: Reclaiming Webroot account [/url] [*][url=https://community.webroot.com/community-101-2/editing-user-profile-336553]Editing user profile [/url] [*][url=https://community.webroot.com/community-101-2/webroot-community-guidelines-297902]Community Guidelines[/url] [*][url=https://community.webroot.com/community-101-2/how-to-stay-informed-336558]Stay informed [/url] [*][url=https://community.webroot.com/community-101-2/how-to-subscribe-336557]How to subscribe [/url] [*][url=https://community.webroot.com/communi
[h2][b]How to tag other community members[/b][/h2] When you tag another user the system will notify them that they were mentioned in a post so they will be sure to see it. To tag a user, you simply start with the @ symbol, then begin typing their username. The system will suggest matches, and you simply select the username of the person you would like to tag. As soon as you post your message, they will receive a notification that they were mentioned, and a link to the post. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/eee7db2f-47fb-4715-8afd-6a421420c0d0.gif[/img]
How to Stay InformedTutorial
[h2]How to stay informed[/h2] To find out what’s going on in the Webroot Community with the topics, threads, and discussions you care about is easier than ever. In the top right section of the community, you’ll see your profile. Click on it, and you’ll see your profile information. [h2][b]My Profile[/b][/h2] This section is where you can setup your profile and make changes to your settings. You can read more about that [url=https://community.webroot.com/community-101-2/editing-user-profile-336553]here[/url]. [h2][b]Topics[/b][/h2] This is where you’ll find all topics (questions, discussions, and articles) you have created. You’ll be able to sort/filter by ‘Most Answers’ or ‘Most Views’ but by default, you’ll find the topics at the top where there was recent activity. [h2][b]Replies[/b][/h2] This is where you’ll find all of your responses. [h2][b]Solved[/b][/h2] This is where you’ll find all of your responses that have been marked, ‘Best Answer’. [h2][b]Subscr
How to SubscribeTutorial
[h2][img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/cd719be3-1bc4-4876-b2bf-0a5783db01b3.gif[/img][/h2][h2] [/h2][h2][b]How to subscribe to threads and subforums[/b][/h2] Subscribing to content on the community is the best way to keep track of what interests you most. It’s easy to keep track of everything. Here are couple helpful hints. [h2][b]Subscribing to threads, discussions, questions, and ideas[/b][/h2] To subscribe to a thread simply scroll to the bottom of the author’s or original poster’s (OP) first post, and click on the star. Once you’ve done this, you’ll be notified via email each time that this thread has been updated with a new reply. [h2][b]Subscribing to subforums[/b][/h2] If you find that there‘s a particular area of the community that is particularly interesting, you can subscribe to that entire subforum. Simply click on the ‘Subscribe’ button on the top right of the page. Once you’ve done this, you’ll be notified via email of each additio
On occasion it will be useful to quote other users to provide context to your reply. This can be done by following the steps provided below: [h2]How do I quote another user in my reply?[/h2] [list] [*]Left click the “Quote” button at the bottom of the post you wish to reference [*]Add your response below and click the orange “Reply” button toward the bottom right [/list]
How to change your avatarTutorial
Personalize your appearance on the Community with your own unique avatar! This is also known as a profile picture, and it will appear whenever you post, as well as on your profile. Follow the steps below to change it. [h2][b]How to change your avatar[/b][/h2] These steps will walk you through changing your avatar: [list] [*]Click on your avatar image in the upper right [*]Click, “Settings” [*]Look for the field called, “Profile picture” [*]Click, “Edit” [*]Locate the image on your computer that you wish to use and click, “Open” [*]Click, “Save changes” located below on the same page [/list]
Let other users know some information about you with the signature function. This will add a brief line or two about you and be located on the bottom of each of your replies. How to add a signature to your profile [h2][b]To automatically add a signature at the end of your posts, follow these steps:[/b] [/h2] [list] [*]Click on your profile icon in the upper right [*]Select, “Settings” from the drop-down menu that appears [*]Scroll down until you find a field called, “Forum signature” [*]Type your desired signature into the Signature text box [*]Click, “Save changes” [/list]
Editing user profileTutorial
[h2]Where can I find my profile?[/h2] At the top right of the Webroot Community, next to ‘Create Topic’ you’ll see either a ‘Login’ button (if you haven’t already logged in OR your profile overview.) Click on that profile overview button. [i]If you haven’t signed in, please do so (you can find help on doing that[/i] [url=https://community.webroot.com/community-101-2/how-to-reclaim-your-webroot-community-account-336551][i]here[/i][/url][i])[/i] After you’ve opened your profile, you can fill out your profile by clicking on ‘Edit profile’. This is where you’ll be able to [list] [*]Upload your profile avatar [*]Fill out some information about yourself [*]Create a custom signature [url=https://community.webroot.com/community-101-2/how-to-add-a-signature-to-your-profile-336554]here[/url] [/list] [h2]Where can I edit my settings?[/h2] Once you’re in your profile, under ‘Settings’ you’ll be able to select what information is shared publicly and what notifications you’d like t
[h2][b]Welcome to the Webroot Community![/b][/h2] The mission of this online community is to provide a virtual meeting space where Webroot users and cybersecurity enthusiasts can learn, share, and connect. While our community is aimed at Webroot customers and users, we welcome everyone with an interest in cybersecurity, as long as you observe these community rules: [b][u]Be Respectful[/u][/b] We work hard to keep spammers and trolls away from the Webroot Community, and we expect users to treat one another with respect. Differing viewpoints, constructive criticism, and requests for clarification are all welcome. Insensitive topics and comments, name-calling, profanity, and anything you wouldn’t want someone to say to you in person will be removed at the moderators’ discretion. Multiple offenses will result in a temporary or permanent ban. [b][u]Keep the Positivity[/u][/b] The Webroot Community is a place to ask questions, get answers, and share ideas in a positive environment.
Hello,I am taking over an account that had an uncooperative ex-admin. We were able to re-password and secure everything EXCEPT for Webroot AV. We use Ninja and Bitdefender.We are unable to remove Webroot because we don't have access to the web portal. The uncooperative admin is NOT an MSP, it's an EX EMPLOYEE. The ex-employee used their personal email as the address to manage the webroot instance so resetting password is not an option.Has anyone been through this with Webroot? Speaking to webroot support, they seem to indicate that there is no way to get the software removed without gaining access to the portal. They would not offer a removal tool or other ideas other than activating the NINJA API with Webroot. We did that, and we did get API alerts to work, but nothing will remove through the API access either.I've found removal tools online that did not remove, and I've tried the uninstall command line switch as admin which also did not work. Even Sentinel has an uninstaller that wor
3 days ago Adobe reader failed and gave a message saying the .dll in the title was not available. I couldn’t fix that after trying for hours. I finally restored my entire C:\ from a backup I had from June.Everything worked although some files I had created since June were missing.Today I am back to getting that same message from Adobe Reader.I went to UN-install Adobe reader, sorted by date of install and discovered that yesterdayFirefox had installed “Mozilla Maintenance Service” and “Mozilla Firefox”.My Webroot scan does not report any problem.This is a Windows7 Pro system. Any thoughts or ideas? Thanks,Dan
I recently repurchased WIFI security for my PCs and Android phone. Since then I have not been able to connect to the VPN via my android phone, although I can login. [b]I uninstalled the app, reinstalled,[/b] logged in successfully, but still cannot connect to the VPN. Also, to complicate things, the Android App had prompted me to "Renew", so I did but it turns out my coverage did not end until October - so I have two keycodes active? Who knows. Also, there is no option on the phone to add a keycode anyhow. I submitted a ticket to support via the phone, but the ticket did not show up in my dashboard. Any help to get the phone to connect to the VPN would be appreciated. Thanks.
I noticed the Green check marks that appear during searches were missing so I went to the Windows Icon to get to webroot and I had two listings for webroot I deleted one because I thought that the older one was a duplicate or older version. But the webroot that is left is not a shortcut to open the webroot app. When I turn on Computer I get a windows menu box that says how do you want to open file. I think that is the webroot that I have now but it never opens I tried deleting the webroot that shows up in my computer but it will not delete and says there needs to be an app to delete I tried to download Webroot again from internet but it did not open and so I would click on the download and then it would just make copies and so I had like five copies then I tried to delete these copies PLease help thanks
Now, after I’ve Signed Up and created a new account on Carbonite+Webroot, because this is where the "Get Started" button led to, the alert keeps appearing down to the right corner of the screen, non stop. This is the text of the alertWebroot "Sign up for My Account Manage Subscriptions, access support and more by creating a My Account profile." How do I stop this alert?
Received an email from a close friend with message about linked photos. Link took me to a website about Oprah. When contacted, friend said he did not send email. Upon inspection, found several other similar emails in Span folder from same friend. Question is, if there was a malware or other bad thing attached to the email, can Webroot detect and clear it?
I have Webroot with Geek Squad as they only sponsor Webroot and Trend Micro.I also have Malwarebyte Premium.I have a computer and several years back Geek Squad informed me that they do not sponsor Malwarebyte and it was removed from my computer.I get 3 devices with the Webroot package from Best Buy or Geek Squad.I kept the Webroot on both of my smartphones with the Malwarebyte Premium.My Lg X Charge is getting too old to update so I am going to recycle it.I also have a very Cheap Free Government phone with Assurance Wireless it is a UMX U693CL.This phone has little Memory and very slow upload and download times.I was planning on canceling the Malwarebyte Premium to clear up some space with the memory.However Webroot recently updated the Android App.The new App is basically just the Google Chrome Browser with a scan.The scan is very fast yet it does not show what it is scanning or the results of the scan.The new App also has no Dashboard to show if my shields are on or anything at all.
Welcome Beta Testers! Thank you for your interest in trying Webroot release candidates! Webroot release candidates are fully tested Webroot builds that Webroot will be releasing to its entire customer population in the near future. This program enables qualified testers an opportunity to preview these builds before they are generally available.If you are not already a Webroot Community member, please see how to set up a free account here.To gain access to these groups, please message an admin (like me) and we will get back to you shortly. Once approved you will gain access to all things beta. Those of you who are already enrolled in Beta testing will find that you can access this area. >>Beta Forums<<
I get this annoying Your action is neededI enter my new keycode - it approves the software.Then 10 minutes later I get its expired - please renew.I have 368 days left on my subscription….Console seems to be ok: Ask Support. I opened 2 ticket, the first one 4 days ago and goes unanswered. Support used to be good!
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