Welcome to the Community! Say hello and tell us a little bit about yourself. Please take a moment to review the Webroot Community Guidelines
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Webroot VIP Program
[img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/60e279b0-6525-4294-8539-9da56f44b438.png[/img] Here at Webroot, we love audience participation. We want to recognize and reward the most active, influential members of the Webroot Community for all the ideas, support, and general conversation they contribute. When you sign in to the Webroot Community, each post, kudo, tag, accepted solution, etc. is counted toward your rank. Starting at the [i]Frequent Voice[/i] level, you will join the Webroot VIP Program and receive a Webroot reward to thank you for your contributions. Below is a list of levels and rewards for the Webroot VIP Program: [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/7727cf8e-0c6c-4163-a724-6939ff4f7be4.jpg[/img] So keep up the awesome work! And if you’re talking about us outside the Webroot Community, bring the conversation over to Webroot and earn even more points! If you have any questions, just let us know; and if yo
Getting Started GuideTutorial
[b]Welcome to the Webroot Community![/b] We are so happy to have you here and want to make sure you feel comfortable navigating through the Webroot Community. To get you started, we created a few helpful tutorials. [list] [*][url=https://community.webroot.com/community-101-2/registering-for-the-webroot-community-336552]Registration: New user [/url] [*][url=https://community.webroot.com/community-101-2/how-to-reclaim-your-webroot-community-account-336551]Registration: Reclaiming Webroot account [/url] [*][url=https://community.webroot.com/community-101-2/editing-user-profile-336553]Editing user profile [/url] [*][url=https://community.webroot.com/community-101-2/webroot-community-guidelines-297902]Community Guidelines[/url] [*][url=https://community.webroot.com/community-101-2/how-to-stay-informed-336558]Stay informed [/url] [*][url=https://community.webroot.com/community-101-2/how-to-subscribe-336557]How to subscribe [/url] [*][url=https://community.webroot.com/communi
How to tag other community membersTutorial
[h2][b]How to tag other community members[/b][/h2] When you tag another user the system will notify them that they were mentioned in a post so they will be sure to see it. To tag a user, you simply start with the @ symbol, then begin typing their username. The system will suggest matches, and you simply select the username of the person you would like to tag. As soon as you post your message, they will receive a notification that they were mentioned, and a link to the post. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/eee7db2f-47fb-4715-8afd-6a421420c0d0.gif[/img]
How to Stay InformedTutorial
[h2]How to stay informed[/h2] To find out what’s going on in the Webroot Community with the topics, threads, and discussions you care about is easier than ever. In the top right section of the community, you’ll see your profile. Click on it, and you’ll see your profile information. [h2][b]My Profile[/b][/h2] This section is where you can setup your profile and make changes to your settings. You can read more about that [url=https://community.webroot.com/community-101-2/editing-user-profile-336553]here[/url]. [h2][b]Topics[/b][/h2] This is where you’ll find all topics (questions, discussions, and articles) you have created. You’ll be able to sort/filter by ‘Most Answers’ or ‘Most Views’ but by default, you’ll find the topics at the top where there was recent activity. [h2][b]Replies[/b][/h2] This is where you’ll find all of your responses. [h2][b]Solved[/b][/h2] This is where you’ll find all of your responses that have been marked, ‘Best Answer’. [h2][b]Subscr
How to SubscribeTutorial
[h2][img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/cd719be3-1bc4-4876-b2bf-0a5783db01b3.gif[/img][/h2][h2] [/h2][h2][b]How to subscribe to threads and subforums[/b][/h2] Subscribing to content on the community is the best way to keep track of what interests you most. It’s easy to keep track of everything. Here are couple helpful hints. [h2][b]Subscribing to threads, discussions, questions, and ideas[/b][/h2] To subscribe to a thread simply scroll to the bottom of the author’s or original poster’s (OP) first post, and click on the star. Once you’ve done this, you’ll be notified via email each time that this thread has been updated with a new reply. [h2][b]Subscribing to subforums[/b][/h2] If you find that there‘s a particular area of the community that is particularly interesting, you can subscribe to that entire subforum. Simply click on the ‘Subscribe’ button on the top right of the page. Once you’ve done this, you’ll be notified via email of each additio
How to quote other Community membersTutorial
On occasion it will be useful to quote other users to provide context to your reply. This can be done by following the steps provided below: [h2]How do I quote another user in my reply?[/h2] [list] [*]Left click the “Quote” button at the bottom of the post you wish to reference [*]Add your response below and click the orange “Reply” button toward the bottom right [/list]
How to change your avatarTutorial
Personalize your appearance on the Community with your own unique avatar! This is also known as a profile picture, and it will appear whenever you post, as well as on your profile. Follow the steps below to change it. [h2][b]How to change your avatar[/b][/h2] These steps will walk you through changing your avatar: [list] [*]Click on your avatar image in the upper right [*]Click, “Settings” [*]Look for the field called, “Profile picture” [*]Click, “Edit” [*]Locate the image on your computer that you wish to use and click, “Open” [*]Click, “Save changes” located below on the same page [/list]
How to add a signature to your profileTutorial
Let other users know some information about you with the signature function. This will add a brief line or two about you and be located on the bottom of each of your replies. How to add a signature to your profile [h2][b]To automatically add a signature at the end of your posts, follow these steps:[/b] [/h2] [list] [*]Click on your profile icon in the upper right [*]Select, “Settings” from the drop-down menu that appears [*]Scroll down until you find a field called, “Forum signature” [*]Type your desired signature into the Signature text box [*]Click, “Save changes” [/list]
Editing user profileTutorial
[h2]Where can I find my profile?[/h2] At the top right of the Webroot Community, next to ‘Create Topic’ you’ll see either a ‘Login’ button (if you haven’t already logged in OR your profile overview.) Click on that profile overview button. [i]If you haven’t signed in, please do so (you can find help on doing that[/i] [url=https://community.webroot.com/community-101-2/how-to-reclaim-your-webroot-community-account-336551][i]here[/i][/url][i])[/i] After you’ve opened your profile, you can fill out your profile by clicking on ‘Edit profile’. This is where you’ll be able to [list] [*]Upload your profile avatar [*]Fill out some information about yourself [*]Create a custom signature [url=https://community.webroot.com/community-101-2/how-to-add-a-signature-to-your-profile-336554]here[/url] [/list] [h2]Where can I edit my settings?[/h2] Once you’re in your profile, under ‘Settings’ you’ll be able to select what information is shared publicly and what notifications you’d like t
Webroot Community Guidelines
[h2][b]Welcome to the Webroot Community![/b][/h2] The mission of this online community is to provide a virtual meeting space where Webroot users and cybersecurity enthusiasts can learn, share, and connect. While our community is aimed at Webroot customers and users, we welcome everyone with an interest in cybersecurity, as long as you observe these community rules: [b][u]Be Respectful[/u][/b] We work hard to keep spammers and trolls away from the Webroot Community, and we expect users to treat one another with respect. Differing viewpoints, constructive criticism, and requests for clarification are all welcome. Insensitive topics and comments, name-calling, profanity, and anything you wouldn’t want someone to say to you in person will be removed at the moderators’ discretion. Multiple offenses will result in a temporary or permanent ban. [b][u]Keep the Positivity[/u][/b] The Webroot Community is a place to ask questions, get answers, and share ideas in a positive environment.
False virus infection pop-up messages
I replaced Norton with Webroot. Now whenever I’m online in Microsoft I get false pop-ups that indicate that I -1 have active virus infections and must reinstall Norton ASAP. I’ve run many webroot re views and all are fine. I’m working on a 3-year old HP and in Windows 10. I’ve tired cookie deletes and pop-up blocks to no avail. How can I stop these annoying messages?
Renewal Rip Off
This is just a general rant. no need to respond. I'm 10 days from my 'Complete' package expiring and of course I'm being hounded to renew and save 10$ on renewal for $69. Why the hell would I accept such a stupid offer when I can buy it new from the website for $50 off for $29.99? The software seems to work well but everything I have read about Webroot suggests that their biggest problem is inconsistent rates and massively overpriced renewals. I'm ok with going to another company, even if they have supposed hidden backdoor access to my data.
Deactivating old devices
I made the mistake of wiping my old computer clean without uninstalling software like Webroot. Back in the day you could login to your account and deactivate old computers when you buy a new computer. This doesn’t seem to be possible anymore. Can anyone tell me a way to do this? I’ve already followed the KBarticle link from 6 years ago in an old post and it’s no longer relevant.
Can Webroot protect the USB , CD/DVD drives when the endpoint is offline ?
Can Webroot protect the endpoint if any new malware has been in to the system through USB, CD/DVD drives or any new suspicious file or program been added to the system while the system is offline and cannot be connected to the Internet for a long time.
Webroot oddity on startup
I’ve recently come back to Webroot after a few months away. Since installing Webroot, when starting up or restarting, I get a prompt from Windows asking if I want Webroot to make changes. I always click yes, and startup continues. It’s the same prompt one gets when installing or updating a new app. It never did this before. I don’t know if it’s a new protocol from Webroot or yet another oddity from Microsoft. I would like it to stop, but have no clue what to do. Any suggestion is appreciated.Ed LeRoy
Welcome Beta Testers! Thank you for your interest in trying Webroot release candidates! Webroot release candidates are fully tested Webroot builds that Webroot will be releasing to its entire customer population in the near future. This program enables qualified testers an opportunity to preview these builds before they are generally available.If you are not already a Webroot Community member, please see how to set up a free account here.To gain access to these groups, please message an admin (like me) and we will get back to you shortly. Once approved you will gain access to all things beta. Those of you who are already enrolled in Beta testing will find that you can access this area. >>Beta Forums<<
Allstate Identity Protection
Several of my friends that I have turned on to Webroot, are questioning the nag screen on the Application, regarding Allstate. Is this being offered to all Webroot customers or in the United States only? Also there are different costs being advertised. One at $19.95, another at $23.99?Thanx much,
Removing computers from the list of deactivated endpoints
Hello there, Is there a way to remove computers from Deactivated Endpoints list? I have found a thread about similiar subject from 9 years ago. It says that i need contact support . Was there any changes regarding this method in passing monthsl?
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