I m Kathy and very happy to be part of the community. I am having several prombles with my windows 7 computer.
Spooler/printer/drivers/tunnel adapter/adding a printer. My computer will not automatically shutdown or restart.
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Would you look here at Microsofts help page here
Hope this helps!
Let us know if this doesn't help and we can look at other options.:D
To add to what Sherry said just hold down the Power Button and do a Hard Reboot and see if that works.