- Please send a PM to a member of the Webroot Community Team.
- That team member will confirm that they have received the request and will double check that this is the correct action that you'd like to take.
- That team member will initiate the process within our system. (This might take up to 30 days.)
- The user’s profile (including all profile fields).
- The user’s private message conversations (any conversation which the user was in - including for the other user in the conversation).
- References to the user in our analytics platform.
- References to the user in our search platform.
- Subscriptions from the user to specific content.
- Ranks/Badges received by the user.
- The user’s position on the leaderboards
Personal data from the specific user in the following data containers will be erased in the next 23 days.
- Log files
- Backup files
- References to the user in all data exports.
⚠️ Once a user is erased, it is not possible to recover the account.