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No Online Acces to Webroot & Can't Remove Mobile Devices

  • 22 January 2020
  • 6 replies
  • 83 views
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No Online Access to Webroot:  When trying to communicate with Webroot support, via ticket, message, or wifi, I get locked into an endless cycle of entering my password, allowing cookies, and “we have already had contact with (my email).”  In my browser (Firefox) I’ve added the Webroot URL -- both http and https to a list of sites from which cookies are always allowed. I’ve even tried MS Edge, in case Firefox is the issue -- same problem. Calling support has it’s own set of problems.

Can't Remove Mobile Devices:  My device dashboard shows two entries for an active tablet, and one entry for an inactive tablet. The remove function for either case doesn’t work.

Anybody out there have any suggestions?

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Best answer by TripleHelix 23 January 2020, 00:42

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6 replies

TripleHelix
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Hello @BoMor and Welcome to the Webroot Community!

 

Some of us are seeing the same issue with Mobiles Devices with the Online Console all I can do is share what support said to me:

 

Webroot Support (Jan 20, 2020 18:16)

RE:My Webroot Online Console

Hello,

Thank you for contacting Webroot Support.

Our apologies for any inconvenience. For the issue you are reporting, we would like to work with you directly over the phone to resolve this as quickly as possible.

Webroot’s US hours of availability are 7AM – 5PM MST, Monday through Friday at 1-866-612-4227.

****Please note that our offices will be closed January 20th in observance of Martin Luther King Jr Day. We will resume normal business hours January 21st****

For contact information in other countries, click here. When the Contact Us page opens, click the tab for the country that works best for you.

Sincerely,

The Webroot Support Team

_____________________________________________________________________________________________

Your Message (Jan 17, 2020 2:44)

My Webroot Online Console

Hello,

I can't remove any of my Mobile devices and I tried many times so there's something wrong with the Online Console! I need to remove all of my Mobile Devices.

Thanks,

Daniel

 

 

I haven’t followed up with support at this time so by the looks of things you will need to call them: https://www.webroot.com/us/en/support/contact

 

Sorry I can’t add more. @Ssherjj 

Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"
Ssherjj
Rank
Userlevel 7
Badge +62

Hello @BoMor and Welcome to the Webroot Community!

 

Some of us are seeing the same issue with Mobiles Devices with the Online Console all I can do is share what support said to me:

 

Webroot Support (Jan 20, 2020 18:16)

RE:My Webroot Online Console

Hello,

Thank you for contacting Webroot Support.

Our apologies for any inconvenience. For the issue you are reporting, we would like to work with you directly over the phone to resolve this as quickly as possible.

Webroot’s US hours of availability are 7AM – 5PM MST, Monday through Friday at 1-866-612-4227.

****Please note that our offices will be closed January 20th in observance of Martin Luther King Jr Day. We will resume normal business hours January 21st****

For contact information in other countries, click here. When the Contact Us page opens, click the tab for the country that works best for you.

Sincerely,

The Webroot Support Team

_____________________________________________________________________________________________

Your Message (Jan 17, 2020 2:44)

My Webroot Online Console

Hello,

I can't remove any of my Mobile devices and I tried many times so there's something wrong with the Online Console! I need to remove all of my Mobile Devices.

Thanks,

Daniel

 

 

I haven’t followed up with support at this time so by the looks of things you will need to call them: https://www.webroot.com/us/en/support/contact

 

Sorry I can’t add more. @Ssherjj 

Thank you @TripleHelix ,

Yes Support has told me they are having issues with the Mobile Online Account Consoles. And that it would take a couple of weeks as they are working on this issue. I had 2 Support techs tell me the same thing. 

Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
TripleHelix
Rank
Userlevel 7
Badge +63

Thanks Sherry!

 

 

Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"
Ssherjj
Rank
Userlevel 7
Badge +62

You're always welcome Daniel...you woke me up..LOLs  

Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
TripleHelix
Rank
Userlevel 7
Badge +63

You're always welcome Daniel...you woke me up..LOLs  


Okay go back to bed!

 

 

 

Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"
B
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I owe an apology to Webroot for complaining about not being able to access support online. I was using the wrong email address.

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