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Pop up box RunDLL

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After downloading the software and restarting my computer I now have a box that pops up that says RunDLL- There was a problem starting.  The specified module could not be found.   How do I get rid of that box that pops up each time I turn on my computer?
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Best answer by JamesG 27 May 2015, 21:37

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JamesG
Userlevel 7
Hello @,
 
Welcome to the Webroot Community.

Can you please provide the full text of the error message that you are seeing?
 
This issue was likely caused by Webroot removing a pre-existing threat on the system. While the threat is now gone, it is probably still attempting to run at startup, resulting in the error you are seeing.
 
I would advise contacting our support team at 1-866-612-4227 or by our ticketing system here.
 
Best Regards,
 
 
James G. Worldwide Online Retention Specialist
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Rank
The full text of the error message says:
 
RunDLL
 
There was a problem starting.  The specified module could not be found.
 
 
I'll give your tech support a call.  Thank you.  

 
Alisa
JamesG
Userlevel 7
@,
 
That would definitely be the best thing to do as they can remote right into the computer, take a look at the error and the cause of it, and then resolve it for you free of charge.
 
Please do not hesitate to update me if everything is resolved for you by our support team or if you have any other questions or concerns.

Best Regards,
James G. Worldwide Online Retention Specialist
R
Rank
Problem resolved by phone.   Thanks.
JamesG
Userlevel 7
Hello @,
 
That is excellent news!
 
If there is anything else I can do to assist, please do not hesitate to let me know.
 
Best Regards,
James G. Worldwide Online Retention Specialist

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