wr stalling during security scan

Web Root Secure Anywhere

🙂  Webroot Secure Anywhere has several different versions: Anti-Virus, Internet Security Plus, and Complete.  My suggestions to help you are partly determined by which specific one of those you have, as well as what kind of device you are using it on that is having problems.
 
I do have another question as well: Is the problem happening on the first scan you have done, or has it scanned before without the problem?

It was working properly untill last week.  Also, it has been notifying me that my subscription had expired and I still have nearly 900 days left on it.  It sticks there on the first attempt.  I have to shut dow and reboot for it to work for a couple of days and it repeats sticking at the 6% level again.

Since it is a laptop (I assume Windows) and WSA-Complete, I am going to make a couple of assumptions and suggestions.  I am guessing that this is the first scan you have done, which always does take quite a bit longer than normal.  Once the first scan is complete, WSA has learned about your particular computer and subsequent scans are much faster.
 
Secondly, since you have the Complete version, I would suggest that you make use of the System Optimizer.  Slow scan times are often the result of having a large amount of temp files, temp internet files, etc etc on the computer, much of which the Optimizer will remove.  To run the System Optimizer, simply:
 

• Open Webroot
• Click on the 'gear tool' next to Utilities
• Click on the System Optimizer tab.
• Click the Optimize Now button

I would suggest that after it has completed you note how much or how little space was freed up by the Optimizer, and then try running a scan again. 
 
Hopefully this will help, but let us know either way!  :)

It worked.  Thanks