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W32.Trojan.Gen. False Positive Fix - April 24

SOLVED
Community Manager
Soccer
Webroot

W32.Trojan.Gen. False Positive Fix - April 24

Update April 28, 11:45 a.m. MDT: 

 

Please click here to see the most recent update.

 

 

UPDATE 4/28/17 11:45 a.m. MNT: We have 0 calls in queue on our phone line, and are working through about 80 tickets related to the False Positive repair utility. A good portion of those are simply awaiting customer verification.

 

Please note, the utility was built to address only this specific false positive issue. It will be deactivated in the future. 

 

If applications are operating normally on your systems, you do not need to implement the utility. 

 

If you haven’t yet submitted a support ticket and you need the repair utility, please do so here. Include your phone number as well with the support ticket.

 

Thank you.

 

------------------------------------------------------------
Drew - Community and Advocacy Manager
290 REPLIES
New Voice

Re: W32.Trojan.Gen. False Positive Fix - April 24

This is not a fix when you're an MSP....

Community Guide

Re: W32.Trojan.Gen. False Positive Fix - April 24

How am I supposed to do this across 3 GSM's with over 3 thousand client sites????? 


NOT GOOD ENOUGH. 

Community Guide



New Member

Re: W32.Trojan.Gen. False Positive Fix - April 24

We need a fix for standard windows users who need resolutions now and now ones running it as a endpoint solution. 

Member

Re: W32.Trojan.Gen. False Positive Fix - April 24

This is not a fix, we can only hope that it didn't do too much damage.

New Member

Re: W32.Trojan.Gen. False Positive Fix - April 24

What do you do if you manually added an override for specific policies?  How do you undo that?

New Voice

Re: W32.Trojan.Gen. False Positive Fix - April 24

This is not a fix.  This is a "hey, restore your files manually from the quarantine on all your endpoints".

 

A fix is an automatic rollback.

 

Figure it out.

New Voice

Re: W32.Trojan.Gen. False Positive Fix - April 24

Also, why can't we display threats found. It's now showing files or MD5's...

 

 

New Voice

Re: W32.Trojan.Gen. False Positive Fix - April 24

Not working here...can't get any files to restore. I need a drink.
New Voice

Re: W32.Trojan.Gen. False Positive Fix - April 24

When this is over Webroot better be buying!