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Need a moderator to help with an issue

  • 4 April 2018
  • 2 replies
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I have a malware file on my Samsung S7. It is Trojan.Banker.HQwar. It appears to have come down in an update. Apparently apparently associated with Setup and Transfer system app. Disabled app and removed all permissions. Can I send logs to someone to analyze?  Must be some way to get this off my phone. 
 
Even tried Malwarebytes. Could not remove. 
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Best answer by TripleHelix 4 April 2018, 21:35

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Userlevel 7
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Hello and Welcome to the Webroot Community!
 
The best way to get this sorted is to Submit a Support Ticket and they will be happy to help you!
 
Thanks,
 
Daniel
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Thanks. 

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