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kleinmat4103Popular Voice

Webroot® Security Awareness Training

Advice to Prevent Phish Tests from Overwhelming Help Desk

Every time we push a phish test our help desk is inundated with tickets from clients “helpfully” informing us that they discovered a phishing email in their inbox.We’ve tried distributing the phish test over the course of a month to keep volume down, but that just spreads out the tickets.We have a few ideas we’re kicking around, but wondering if others have good strategies already in place. Thanks!

10 days ago

jeremyvFresh Face

Webroot® Business Endpoint Protection

Can we audit device per sites if Web Threat Shield extension for Browser is enabled or disabled?

Hi Webroot Team, Newbie here. Can we audit device per sites if Web Threat Shield extension for Browser is enabled or disabled? Also, if the Web Threat Shield extension is disabled from a device with Webroot client program, does it mean that if the User accessed a malicious site, Webroot would not block it? Thank you.

1 month ago

jhartnerd123Community Expert Advisor

Webroot® WiFi Security

Is Webroot VPN going away?

Hi All,Curious if Webroot VPN is going away now that SaferVPN is being decommissioned as of Dec 15th, 2023. If readers didn’t know, Webroot VPN is technically NOT an in house product, but rather a reskinned/rebranded version of SaferVPN, but added some of their BrightCloud tech to it. I received a notice today that SaferVPN is recommending IPVanish and the website is saying they’ve joined with IPVanish. So does this mean, the Webroot VPN will be changing their product to update it’s look and feel of IPVanish? CuriousRegardsJohn H

5 months ago

chrisroseNew Voice

Webroot® Business Endpoint Protection

Deprecation of old Endpoint Management Console

Good day,I’m curious if anybody can shed any insight on the deprecation of the old Endpoint Protection Console and what we are to expect in terms of changes as of November 28th? I have reviewed training videos and understand where to perform most functions using the new console and entities.Please understand that we have hundreds of a sites listed in our consoles and I have reviewed the videos.Currently if I wish to go to the console and perform work on a site, I can go to the Sites list and I can search and find the site wether that is ABC company or XYZ, then I can click the little pop out or go to Endpoint Protection and click the “Go to Endpoint Protection Console” and I can access the old console.So what happens when the existing console is deprecated? will this button go away? Will there be a new button that will jump us to the specific site in Entities?There are also some logs areas that I’m suspect will no longer be available.Currently I can see which users accessed a site in

5 months ago

JB4New Member

Webroot® Universal Reporter

SkyStatus request failed (No parameterless constructor defined...

Had been running this report (Endpoint:List) with no problems.I added a couple of new sites.Universal Reporter is log indicates it is successful on the first site, and I get output for it.It fails on the second site (the first NEW site), with the error: :: ERROR [2023-10-12 15:54:16Z] Exception occurred. Exiting processing.... {"statusCode":500,"requestId":"31205b99-c3da-4e7b-8618-cd183536f303","error":null,"error_description":"SkyStatus request failed (No parameterless constructor defined for type of 'System.String'.)","AdditionalInformation":{}} At C:\Users\Me\OneDrive - MyCompany\Documents\Webroot Reporting\Runs\20231012T2153265213848Z\Templates\Endpoint List - 1.3\Scripts\template.psm1:275 char:5+ Get-UnityAPISkyStatusSiteEndpointStatusSite -UnityAPIClient $Scri ...The output for the failed site appears to have legitimate Parameters, Site, and ConsoleEndpoints sheets, but the other sheets all have headers but no endpoints.

6 months ago

Matthew_LangFresh Face

Unity API Forum

SkyStatus request failed (No parameterless constructor defined for type of 'System.String'.)

We have been using the API https://unityapi.webrootcloudav.com/service/api/status/site/{GSMKey} for many months now and it has been working fine until this morning.I have started receiving the following response and was wondering why this woudl suddenly be the case. I am getting the same result from other API calls for the endpoint status. { "statusCode": 500, "requestId": ", "error": null, "error_description": "SkyStatus request failed (No parameterless constructor defined for type of 'System.String'.)", "AdditionalInformation": {}}

6 months ago

TheNickleNew Member

Webroot® Security Awareness Training

Webroot Security Awareness Training Platform Throwing a 500 Error

Hello all!I am a cybersecurity analyst for an MSP and I am in charge of the Security Awareness Training program. I have been getting this error when trying to access the Webroot SAT platform:{"statusCode":500,"error":"Internal Server Error","message":"An internal server error occurred"}Probably every other day I get this error. It is getting annoying as I have to delay training until this error is resolved. Do you guys have insight as to why this is happening? Your help is much appreciated. Thank you!

6 months ago

MrPeteNew Voice

Webroot® Business Endpoint Protection

Where is the new Console Documented? (6.x version)

I seem to be missing something. I assume I’m just blind.Where in the documentation is the new Business Admin Console documented? We’re now on version 6.7, yet all I can find is documentation for the traditional console.

7 months ago

RockRidderFresh Face

Webroot® Universal Syslog Connector

Universal syslog connector: Run as Service

I was really excited to see this Application, we use Rapid7 and there was no good way to get this data into IDR. My excitement was quickly diminished immediately after I installed this software. Why create a software that is to redirect logs, and in this case to a SIEM and not make it run as a service? I tested it, right after I set it up, I monitored the service running and as soon as I logged off my admin account the service stopped and I can only assume the logging stopped as well. Is there anyway to run this as a service? I really don’t need to see the Scrolling CLI, that feature is pretty much pointless.

8 months ago

AsadPNew Voice

ConnectWise Automate Integration

Webroot Plugin not displaying menu when clicked (v4.1.1.416)

Recently updated Webroot Solution last night in one of our Automate Servers as we have two, but our first instance now no longer displays the plugin menu popup when accessed from Tools in Automate.Has the update broken this?As on our Server 2, V3.2.1.242 works fine when trying to access the plugin menu.

8 months ago

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