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New Member VKR
New Member

Back up Activation

I successfully activated the back up to the first computer, but it won't let me activate the 2nd computer.

Bronze VIP

Re: Back up Activation



Welcome to the Webroot Community.


Sorry to hear you're having trouble.


If you could, please try the following on your second PC:


Open the Webroot interface and click the gear next to Backup & Sync.


open B&S.jpg


Then click the Sign in as a different user button.


B&S sign in.jpg


Then enter the email and password that you used to register your account (or sign into Web Console) and click Log in.


B&S sign in 2.jpg


This should activate B&S on this PC.


If this doesn't work then please submit a trouble ticket and Webroot will check on this for you. This is a free service with your paid subscription.


Hope this info helps. Please let us know either way.Smiley Happy



New Member

Re: Back up Activation

I am trying to back up my computer and such but do not have the "back-up" on my webroot. I do have this as part of my security I paid for so why is it not there?  How do I activate it and/or find it?


Thank you for your help. 



Silver VIP

Re: Back up Activation

Hello Ibrey,


Please submit a Support Ticket or Contact Webroot Support to sort this problem. They will check your keycode to see which version of WSA you are running. This service is FREE with a Paid Subscription.

Support Ticket System is Open 24/7


Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.


User Guide to Backup & Sync


Silver VIP


Late 2015 5K 27" Mac, 4GHz i7, 16GB RAM, 1TB Fusion Drive, macOS High Sierra, 10.13.6  

iMac Clone & Backup with SuperDuper / Time Machine / iCloud / WSA 

Windows 7 X 64, 3.4GHz i7, 10GB RAM, 1TB HD

New Member

Re: Back up Activation

Thank you I will do that. I do have a paid subscription and it says this comes with my subscription. So I will put in a request. 


Thanks again.