a mess again

Go to SCANNING...finishes scan of computer….Hit close

Go to utilities -Run system analyzer

Scans system and analyzing hardware

Upon completion vanishes from computer screen

Go to Webroot Icon on task bar

Up pops : Do you want to allow this app to make changes to your device?

Hit yes button (since this APPEARS to be from Webroot)

Nothing happens.

SO…..RIGHT click Webroot Icon on task bar

GET BLUE BOX SAYS Scan required

Shows NO SCAN COMPLETED

Shows LAST SCAN DURATION INCOMPLETE

Shows NEXT SCAN STARTS IN 22 HOURS

TOTAL SCANS 0

Shows SUBSCRIPTION EXPIRED ( I have some 80 days left)

And around we go. This is NOT the first time this has happened and, frankly, getting tired of various problems. This does not include TRYING to send an Email to Webroot..Which was rejected THREE times…

Any idea what’s happening? was working properly up until Friday, 28/21 

Could I just delete Webroot and re-load? If so, what happens to the subscription I have?

Thanks for any information

Doug