The first thing Facebook asks when users report a direct threat of suicide is that they contact local emergency services immediately.
It also asks users to report troubling content so that its teams - which work around the world, 24/7 - can review it. These teams prioritize self-injury reports and send help and resources to those in distress.
Now, Facebook said in a post on Wednesday, it's offering them more support:
We have significantly expanded the support and resources that are available to them the next time they log on to Facebook after we review a report of something they’ve posted. Besides encouraging them to connect with a mental health expert at the National Suicide Prevention Lifeline, we now also give them the option of reaching out to a friend, and provide tips and advice on how they can work through these feelings.Facebook is also offering help to whomever flags a troubling post, including the option of calling or messaging the friend whom they're worried about, to let them know that somebody cares, or to reach out to other friends or trained suicide hotline professionals.
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