Question

"Optimize Now" stuck...

  • 25 June 2019
  • 2 replies
  • 83 views

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When I run "Optimize Now" on my Mac, it's getting hung up at /Users/myname/Library/Logs/DiagnosticReports I clear those. How do I fix this!?

2 replies

Userlevel 7
Hello @kkparr33 Welcome to the Webroot Community Forum.

Sorry you are having problems with Webroot's Optimize feature. Most problems with Webroot software are solved with a Uninstall / Reinstall. Can you please try that to see if it solves the problem:

Uninstall WSA on Mac Computer
Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX

Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console

1. Shut down SecureAnywhere by clicking the Webroot icon in the menu bar and selecting Shut Down SecureAnywhere.

2. If prompted, confirm that you want to shut down SecureAnywhere.

3. Open the Applications directory.

4. Click and drag the Webroot SecureAnywhere program icon into the Trash in the dock.

5. A confirming window appears. Click Uninstall.

Webroot SecureAnywhere is now uninstalled. Reboot the computer.

__________________________________________________________________________________________

To install the Mac software:
  1. Click here to download the SecureAnywhere installer to your Mac.
  2. Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  3. Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  4. To install Webroot from Best Buy Geek Squad click here
  5. Double-click wsamac.dmg to open the installer.
  6. Drag the Webroot SecureAnywhere icon into the Applications folder.
  7. In the first activation window, enter your keycode and click Activate.
  8. If prompted, confirm the installation by entering your Apple system password and click OK.
  9. Let Webroot complete the scan.
If the clean reinstall didn't solve the problem, Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

HTH,
Dave.
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REALLY? ALL THIS?

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