Windows 10 desktop
A few days ago the Webroot icon disappeared from the system tray. I am unable to get access to the Webroot control panel. Running Webroot from the program list or directly from WRSA.exe does nothing. I cannot remove Webroot from the Windows program control panel or the command prompt, and also not in safe mode. I cannot even delete WRSA.exe. All the above operations say I need administrator privilege, which I have.
In the win security panel under “manage providers” it says Webroot is turned off, There is a button to turn it on but that brings a Webroot popup asking if I “want to make changes to the computer”. I answer “yes” but the panel still shows Webroot as being off.
I submitted a ticket 3 days ago and still no response. I understand the difficult circumstances but computer security is a significant issue these days and the lack of any response and the lack of protection is worrying. How long should I wait before going to a different solution?