Best answer by ProTruckDriver
View originalWRSA.EXE Is paralyzing my startup. What to do?
My computer takes 20+ minutes to start up. I had my son, who is a professional computer tech look at it. He says that WRSA.EXE is consuming 100% of CPU and Disk at startup for up to 20 minutes. He thinks I should just delete Webroot and get another antivirus. I'm willling to give it another chance ... any suggestions as to how to make this stop?
Userlevel 7
Hello @golfblogger Welcome to the Webroot Community Forum.
Please try a Uninstall / Clean Install:
Please follow the steps closely!
Support Ticket System is Open 24/7
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
HTH,
Dave.
Please try a Uninstall / Clean Install:
Please follow the steps closely!
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
- Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
- KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
- Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
- Uninstall WSA and Reboot
- Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
- Let it finish it's install scan
- Reboot once again
Support Ticket System is Open 24/7
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
HTH,
Dave.
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