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Agent versions out of support and AV Engine updates - I'm new to Webroot!

30 days ago
27 March 2024
3 replies
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Userlevel 1

Rudi_77
Fresh Face
1 reply

Hi All,
I’m a Webroot noob and just wanted to grasp how Webroot manages Agent Version lifecycle and how might that effect AV Definition updates.

Apologies if there’s a topic or webpage displaying this info.

I’m administering a site with a spread of 9.0.29.26 Agents, up to 9.0.35.12 and the Management Console I’m looking at gives a nice RAG status spectrum of the Agents, with the 9.0.29.26 coloured in Red...assuming that means it’s out of support?

Is this just a visual indicator to suggest updating or has that version actually expired and at risk of not receiving the latest AV definitions?

Regards

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Best answer by TripleHelix 27 March 2024, 16:38

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Userlevel 7

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TripleHelix
Moderator
7265 replies
30 days ago
27 March 2024
Answer

Hello @Rudi_77

Yes the latest version is 9.0.35.12 for Business users and 9.0.35.17 for Consumers so 9.0.29.26 need to be updated only because of Fixes but it has nothing to with the current protection because all of the AV Definitions are in and from the Cloud.

Are you a Business user?

If a Consumer here is the latest:

Let me know if you need any help!

Thanks,