Product Help & Discussions

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16118 Topics

James Zou New Member

websites access -especially bank website

Question

Recently I experienced some block to access my bank’s account website. It says “cannot connect securely to this page” Don’t know how to fix this problem. Thanks

Webroot® SecureAnywhere™ - Internet Security Plus

Elia New Member

A double payment has recently occurred.

Question

Please I have just realized a double payment was taken by you on the 8th of december 2019. Please refund one of it asap Thank you Elia Tavernese

Webroot® SecureAnywhere™ - Antivirus

jtimmer150 New Member

Wifi Security not connecting says connection failure.

Question

After installing the WIFI security, it tries to connect to the automatic location and it fails every time. Can someone please help me with this? thanks!

Webroot® WiFi Security

Atti_05 New Member

Subscription expired after renewing it a month ago and the keycode is now invalid

Question

I bought a new keycode of a 1 year subscription Webroot Internet Security Plus for 3 devices from Walmart for $40 less than a month ago. Entered the new keycode on my dad’s PC and works perfectly. Then I entered it on my laptop and again it activated perfectly like every year. Never had a problem w...

Webroot® SecureAnywhere™ - Internet Security Plus

PaoloT85 New Member

Wifi Security Can't Login

Question

I can’t login to Webroot Wifi Security. When I try, I get the message “Wifi Security can’t connect. Please check your internet connection and try again”. There is no internet connection issue - I am posting this with the internet connection that I have. I have never had an issue logging in unti...

Webroot® WiFi Security

dagurik New Member

Webroot with Catalina does not end

Question

New Webroot installed with Catalina 11/15/19. Webroot continues to scan until shut down. Previous version scanned for a little more than 1 hours. Now it scanned for over 25 hours before shutting it off. How best to proceed?

Webroot® SecureAnywhere™ - for Macs

klhc15 New Member

Webroot not scanning with the Catalina 10.15.2 update

Question

Webroot won’t perform any scans with the new update. I’ve got the lovely little blue screen and “Scan Failed” messages. Uninstalling and reinstalling the app didn’t help either. What a mess. Anything else I can do?

Webroot® SecureAnywhere™ - for Macs

edgolo New Member

Why is Webroot blocking my copier's ability to scan?

Solved

Starting last Saturday, when I try to use my Canon printer to scan documents, it gives me an error message. There were no problems in printing or copying. I contacted to Canon’s support group and we found that if we took Webroot down for a moment, that I was able to scan. Can someone tell me what to...

Webroot® WiFi Security

France Fiver New Member

How i can block google sites unblocked games sites ?

Question

I find webroot Google search engine. I hope you will help. I am teacher in the school. I need to block this site. I give you link. https://sites.google.com/site/allunblockedgames77 Children enter this site in their free time. They don't listen to me. Can I block through the system, will you show me...

Webroot® DNS Protection

NicCrockett Community Leader

Windows XP and Windows Server 2003 Support

Question

I need to know how much longer Webroot is going to support Windows XP and Windows Server 2003. I’ve heard rumors of a version split, one to control legacy OSs like these and one that would continue to receive updates. However, I don’t have a confirmation on this, nor how long it will be supported. I...

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PVaddi Webroot Employee

Product Update: WSA for macOS Catalina

Dear Webroot for MAC users, Later this month, Apple will release a new version of macOS, macOS 10.15 Catalina. We’re working closely with Apple to ensure our software is compatible with macOS 10.15 and plan to have an update in the coming weeks. Until then, upgrading your device to macOS 10.15 wil...

Webroot® SecureAnywhere™ - for Macs

iztokk8 New Member

Webroot antivirus breaks nslookup

Question

The current version of Webroot SecureAnywhere antivirus (9.0.27.49) breaks Windows 10 nslookup program and some other DNS lookup programs, like the one in Java 11. I tried to shutdown partial shields (Firewall, Phishing etc.), but only complete shutdown of Webroot fixes the problem.

Webroot® SecureAnywhere™ - Antivirus

jbeaver78 New Member

Webroot Blocking DNS Queries

Question

When Webroot Internet Security is loaded, regardless of if any component is turned on or off, DNS queries from nslookup fail. Additionally, DNS queries from Greenway Intergy fail and cause extreme speed issues with the application. The DNS queries have to wait to time out and the application is te...

Webroot® SecureAnywhere™ - Internet Security Plus

tiny450 New Member

product required

Solved

Need another Webroot update that works with Windows .Vista...please advise.Thank you

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kkumar Product Manager

Webroot DNS - How is it working for you?

Hi All – I am the Product Manager for DNS Protection and my colleague @JonathanB and I are resident DNS evangelists and we are always interested in hearing from you on your experience with the product – good or bad! It has been close to 2 years since we launched DNS Protection service to the mar...

Webroot® DNS Protection

Cuteabiz New Member

Webroot SecureAnywhere Not Working on my Mac

Question

I updated my MacBook computer to OS Catalina 10.15.1 and my Webroot is not working or scanning my computer!

Webroot® SecureAnywhere™ - for Macs

fab138 New Member

Catalina Home User

Solved

Received an email from Webroot: We are pleased to inform you that the Webroot product has been updated for macOS Catalina 10.15. If you plan to update to macOS Catalina 10.15, after you do so you will receive a pop-up that will guide you through the process of enabling the Webroot software. I perfo...

Webroot® SecureAnywhere™ - for Macs

claeys New Member

Automated endpoint export

Question

Hi, I am trying to automate the export of our list of endpoints. What is the best way to go about this. Using the API to export all of our endpoints and all of their information to a csv file? Or could i automate the export by using the button on the endpoint protection console. Kind regards, Yordi

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Xtype New Member

Webroot AV-Test Score

Question

Why in 2019 does Webroot (Business) score so badly when tested with AV Test. https://www.av-test.org/en/antivirus/business-windows-client/manufacturer/webroot/ WR has not detected a lot of malware on my client PC’s but then again neither did Malwarebytes when I tested it in them…. Regards, XT

Webroot® SecureAnywhere™ - Complete

Anthony Bly New Member

Webroot problems

Solved

Webroot is blocking my steam games. Also webroot has slowed down my web pages when they load. I have no idea what is causing never had a problem. Problem started about 1 week ago.

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Proteinman New Member

Possible Malware on Android?

Question

Hello, I see this notification offering to clean up files (attached image). I feel it is dodgy. Webroot scan doesn't pick up anything. Do you know I could remove? Thank you!

Webroot Mobile Security for Android

Tobus New Member

nslookup failing when WebRoot is on

Question

Hi,I’m having a strange problem where nslookup on the command line is failing when WebRoot is turned on:eg With WebRoot on:C:\Users\Webtech>nslookup www.google.comDNS request timed out. timeout was 2 seconds.Server: UnKnownAddress: 2001:xxx:xxxx:xxxx::1DNS request timed out. timeout was 2...

Webroot® SecureAnywhere™ - Antivirus

quick Popular Voice

Has anyone found a solution to the battery draining problem?

Solved

Webroot Mobile is constantly draining my battery on my Galaxy S3 Tablet. It accounts for 48% of my battery usage while the tablet sleeps. I can put my tablet to sleep with the battery anywhere between 90 - 100% and by morning the tablet will be powered of with 0% battery. I’ve had tech support go th...

Webroot Mobile Security for Android

jreddoch Frequent Voice

Secure Anywhere Installation New PC

Solved

I just installed WSA in a new PC Desktop. I installed it directly from the website and it gave me version 9.0.26.61. I can’t figure out how to get the latest version, 9.0.27.49. Is my PC protected? Is there an installer I can use to get the latest version? Thank you.

Webroot® SecureAnywhere™ - Internet Security Plus

Rluss46 New Member

searchpulse.net Mallware

Solved

This mallware was sent as an update to Flash Player, which it was not. It has installed itself and has taken over the search window on my iMac computer on both Firefox and on Safari. I cannot find it in the list of applications. Will Web Root Secure anywhere remove it? It must be new. Will We...

Webroot® SecureAnywhere™ - for Macs

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