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16298 Topics

Xenos New Member

How to install webroot filtering extension for Firefox?

Question

Lately my firefox browser has been acting up, so I decided to refresh it (delete all add-ons and user data). However in doing so my webroot filter extention (add-on) for firefox was deleted. I’ve looking all over to find a way to reinstall the add-on, but haven’t found any way to reinstall the add-o...

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Tim Bray New Member

Question about Webroot filtering extension and WSA identity shield

Question

Hi Team, I’m new to Webroot so I still have some lingering questions. I use both Chrome and Edge Chromium. I noticed that Webroot’s extension is asking to be enabled. I plan on enabling it in both browsers but I’ve got just one question about it. Do I need to have the extension for protection ag...

Webroot® SecureAnywhere™ - Complete

hildesigner

How do I temporarily turn off a pop-up blocker?

Hello, I need to temporarily turn off my pop-up blocker to print a document. How do I do this? Thank you.

Webroot® SecureAnywhere™ - Complete

jsmccl New Member

Authentication Code request on Login

Question

I rarely “sign-in” to my.webrootanywhere.com, but attempted to do so today, after renewing my subscription. When entering my username/email and password, I am then asked to enter an “Authentication Code”. I cannot locate an “Authentication Code” anywhere. I have a “security code”, a “product key...

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Krys20bol Fresh Face

Future versions of macOS

Solved

Is Webroot planning on being compatible with the future version of macOS? We just updated our 3 macs and Apple gave us the following statement.

Webroot® SecureAnywhere™ - Internet Security Plus

ZiggyStardust32 New Voice

Webroot Sucks

It reminds me of Symantec Corporate V10 of 20 years ago. It doesn’t install right, it doesn’t uninstall right, it is about as effective as a screen door on a submarine and it has absolutely no support. Other then that it is a great little boat anchor.

Webroot® SecureAnywhere™ - Antivirus

Ford12 Fresh Face

Please help

Question

I was trying to uninstall webroot. I am using the paid subscription but webroot are refusing to assist because I am not a reseller. I purchased the programme online. I cannot uninstall the software. When I try I get an error message saying that the software is managed by the web console. so I logge...

Webroot® SecureAnywhere™ - Antivirus

frankboycher New Member

My Webroot Quarantine is corrupted and my PC wont show up in my.webrootsecureanywhere.com control panel

Solved

So my quarantine catches viruses, but then for some reason the viruses get renamed and the date changes. Every single virus that is caught is renamed and redated. I cannot distinguish one from the other. And, I cannot restore them into the system because they have a very weird name (in chinese). I h...

Webroot® SecureAnywhere™ - Antivirus

ScottMiller New Member

Webroot console won't accept authentication and I KNOW that it's right

Question

I am trying to log into the webroot console to manage my license. My login is correct. My password is correct. It asks me for the authentication code (it simply says “enter authentication code” so I enter the entire code I created.) I get an error message that says “Invalid Authentication Code” I ha...

Webroot® SecureAnywhere™ - Internet Security Plus

Old technician New Member

System Analyzer Results with brand new Dell Inspiron 3585 not in Win 10 S mode, Webroot just installed.

Question

System Analyzer says 3 things: 1. The system has crashed in the last month. I figure this one is not too serious. 2. No antispyware product is installed. This may exist in Webroot but didn’t get installed yet, right? I mean, it’s supposed to be SECURE ANYWHERE, isn't it? 3. An active process...

Webroot® SecureAnywhere™ - Internet Security Plus

bbbjg448 Fresh Face

Virus/malware

Question

bbbjg448 Fresh Face 2 replies 2 minutes ago I was directed to put a follow up on wsalogs.exe. I tried locating that to follow up on last night’s concern but couldn’t get on but was directed to a security product called REASON and they did a complete scan and told me I am ok in all areas except P...

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colinahaley New Member

Colin

Question

On my mac I upgraded the operating system to os Catalina version 10.15.4. I have a current webroot subscription and the new desktop screen shows a webroot icon. The problem is that when I click on that icon, the app does not open. I do not have my current key code. I tried to reinstall the app u...

Webroot® SecureAnywhere™ - Antivirus

bbbjg448 Fresh Face

Hack/Virus?

Solved

A week ago, I went on You tube and tried clicking on my favorite music videos...each time I clicked I had a mini video take over. One was a speaker touting EPOCH newsletter a second a speaker for EPOCH and a third something to do with drones. None would allow the video to play, nor could I delet...

Webroot® SecureAnywhere™ - Antivirus

bacohen8 New Member

Can I add/ upgrade functions during the subscription period?

Solved

I have a current license for Dashlane that runs out in October. I am up for renewal today of Webroot. Can I upgrade to the version with Password Safe when Dashlane expires?

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MalBon New Member

Why can't I see the Mobile Devices tab on my Web Console?

Solved

I recently switched phones and want to check and make sure that my new phones are now being protected but when I log into my web console I do not have a Mobile Devices tab on top.

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Lamarv Fresh Face

Having Problems

Question

Webroot will not open, even after the uninstall/install, restart process it still fails to open. I have emailed Webroot yesterday early afternoon and still no response. So I am hoping I can find some help here in the mean time. Thank You

Webroot® SecureAnywhere™ - for Macs

Hadrix New Member

How do I reset active connections list?

Solved

Active connections list contains .exes that are not running anymore, and it acts like a firewall whitelist for those .exes, allowing them to connect to the internet even though i have the “allow to connecting only if explicitly allowed” option checked. How do I reset it?

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jaybee12 New Member

Program Uninstall

Question

After running a WebRoot optimizer, it was discovered that my hard disc space was rather full. I was able to identify an app called scrap mechanic that was taking up 2.56GB that I would like to remove. When I click uninstall, I receive an error message as follows: “Windows cannot find C:\Program fi...

Webroot® SecureAnywhere™ - Internet Security Plus

cbullas Product Manager

End of Sale/End of Life for Webroot® Business Mobile Protection April 15, 2020

This post is to remind customers that Webroot will end of life Webroot Business Mobile Protection on April 15, 2020. This change will not impact any consumer products, endpoint protection, or the BrightCloud Mobile Security SDK used by Webroot technology partners. Only business mobile protection...

Webroot® Business Mobile Protection

alycat488 New Member

How do I know when I need to renew my subscription?

Question

How do I know when to renew my subscription? I want to know if there is a way to check on my account so that I know if the renewal request I am recieving on my computer is a virus or if its the app asking. I hope this makes sense. I basically want to check my subscription status to verify whether or...

Webroot® SecureAnywhere™ - Internet Security Plus

David Woodson New Member

Buisness endpoint protection - monitor shutdown protection and webroot startup

Question

I am new to this group, so please tell me where the most appropriate place this question should be placed. I have a bunch of developers who do stuff that once in a while Business Endpoint Protection complains. From what I can ascertain, in the policies I enable the policy “Allow SecureAnywhere...

Webroot® Business Endpoint Protection

hungpham New Voice

legacy system extensions - macos 10.15.4

Question

I just upgraded my Mac to 10.15.4, and it’s informing about legacy system extensions when Webroot started. And warned that it will not run in the next version. Wondering what Webroot will do to avoid that?

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Datagg Frequent Voice

Transfer purchased keycode to current

Solved

Been with Webroot for over 6 years now. I have done this now each time. I was told this round though to call Sales... Which I did and told they don't add time to current keycodes. Said yet they have, done it many time.. reply was "no we haven't, never have... yet I wont argue with you about it"......

Webroot® SecureAnywhere™ - Complete

lloyd filby New Member

wifi will not connect, been unable to use for over a week.

Question

The wifi security will not connect, shows connection failure, this is not what i paid for, please fix or give me my money back!

Webroot® WiFi Security

CJBarberEIT New Member

Trusted Sites

Question

How Can I Designate A Website that I know is SAFE as TRUSTED?

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