Product Help & Discussions

Product Help & Discussions

BurnedByCatalina

Questions for Webroot Management - WSA for macOS Catalina

Question

You failed to notify your customers about a known compatibility issue with Catalina in a timely manner. As a direct result, many of us upgraded our macOS, and are now without Webroot protection. Q1) How do you plan to address this issue with your impacted customers? For example, are you, at an abso...

Webroot® SecureAnywhere™ - for Macs

Chief

Status of Webroot macOS Compatibly Fix Issue

Question

Hi Webroot. Do you have an estimated date yet when the Webroot/macOS Catalina comparability issue will be resolved? Also once it is resolved how will you advise your customers that the update/fix is ready (and advise how to correct the problem)? Thanks!

Webroot® SecureAnywhere™ - for Macs

PVaddi Webroot Employee

Product Update: WSA for macOS Catalina

Dear Webroot for MAC users, Later this month, Apple will release a new version of macOS, macOS 10.15 Catalina. We’re working closely with Apple to ensure our software is compatible with macOS 10.15 and plan to have an update in the coming weeks. Until then, upgrading your device to macOS 10.15 wil...

Webroot® SecureAnywhere™ - for Macs

PVaddi Webroot Employee

Product Update: Webroot SecureAnywhere for macOS Catalina

To subscribe to this post and receive notifications when it is updated, scroll to the bottom of the article and click the Subscribe link, which has a star in front of it. When the star is filled in, you are subscribed to the article. For more info on subscribing, click here.To be able to subscribe,...

Webroot® SecureAnywhere™ - for Macs

JackH

JackH

Question

wifi securiyy won’t connect on my hp pc. Works fine on my iphone. Opened a support ticket, followed the links they gave me and no luck.

Webroot® WiFi Security

bridon

COmpatible with macOS Catalina?

Just downloaded the general release of macOS 10.15 on my iMac and can not get webroot to work or uninstall. The icon is showing and when I click on it it doesn't do anything. It was working under Maverick

Webroot® SecureAnywhere™ - for Macs

ZiggyStardust32 New Member

Webroot Sucks

It reminds me of Symantec Corporate V10 of 20 years ago. It doesn’t install right, it doesn’t uninstall right, it is about as effective as a screen door on a submarine and it has absolutely no support. Other then that it is a great little boat anchor.

Webroot® SecureAnywhere™ - Antivirus

ZiggyStardust32 New Member

Many, many flaws. Where to I start?

Question

No uninstall/cleanup program. On several occassions the agent, for no real reason, will lose contact with the GSM. Then you are screwed. You can’t uninstall it, you can’t change the key, you can’t do anything because it still thinks it is managed even though it isn’t. Webroot, in all their wisdom, d...

Webroot® SecureAnywhere™ - Antivirus

JGiffard Product Manager

Deploying WSA for Mac using a script

All, We get this question on a regular basis - Can you script the installation of WSA for Mac ? The script would be used with a management tool like Jamf or Casper for deployment. Below is a template to get you started. You will need to adapt to your environment. &nbs...

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gvanhorn New Member

System Extension Blocked in OSX

Solved

Anyone know what this means? "System Extension Blocked in OSX".

Webroot® SecureAnywhere™ - for Macs

GreatChicken

System Extension Blocked in OSX

I am trying to deploy webroot to 3,000 + macs. It seems it will not install because of the message “System Extension Blocked”. I dont want to have to manually install this on all of these macs. I followed these instructions on creating a deployment shell script. The script will work fine if I have...

Webroot® SecureAnywhere™ - for Macs

leermann New Member

Apple says I don't need Webroot...

Question

Well well well. This is interesting. Having another issue due to Catalina so I called Apple. In the call I also advised them that Catalina broke Webroot. Apple says I don't need Webroot antivirus software. They say I don't need any antivirus software. They said and I quote: "Webroot is actually so...

Webroot® SecureAnywhere™ - for Macs

steveshank New Voice

Password creation problems

Question

I have a client who spent about 3 hours trying to create a Webroot account. I recommended that he move from Nod32 to Webroot and that it was important to get a webroot account. This also entailed two calls to tech support. This was this afternoon - Sep 18. Perhaps you had server issues, but this is...

Webroot® SecureAnywhere™ - Antivirus

wilblack

Antivirus Protection Rating

Solved

Why has Webroot Antivirus protection fallen from #1 or #2 to approx. #8? Webroot was the highest rated for several years, but PC Matic's latest TV ad indicates that Webroot has fallen in the ratings. What is the real story? Thank you

Webroot® SecureAnywhere™ - Antivirus

mct17 New Member

Webroot Software Incompatability

Solved

My Windows 10 upgraded yesterday. After turning on my laptop today this Error popped up: I am not using a mac nor do I have any apple software on my laptop. I also cannot click the "Learn what to do" button. Windows Security also doesn't seem to detect anything wrong with Webroot. Any idea what ca...

Webroot® SecureAnywhere™ - Antivirus

yogibear New Member

Is it possible to upgrade from 'Plus' to 'Complete' without without getting charged the full amount?

Question

As the title suggests. I always end up with a full blown version of 'complete' in my cart. I still have have nearly 350 days left on 'Plus'.

Webroot® SecureAnywhere™ - Complete

PatrickB New Voice

Citrix Provisioning & Webroot

We're implementing/still testing a virtual desktop infrastructure using Citrix XenDesktop 7.6 running atop VMware vSphere 5.5. The environment is built, support servers running, etc. and we're working on master image deployment via Citrix PVS, but we're running into trouble when it comes to WS...

Webroot® Business Endpoint Protection

Kev914 Popular Voice

Had to reinstall Webroot

Question

because every time I started the computer, it would ask me if I wanted to allow it to make changes to the computer. I think that means it had crashed. In any case, I went to the webroot website and downloaded the installer. I did search for Webroot Secure Anywhere complete, made sure it was the we...

Webroot® SecureAnywhere™ - Complete

lostandconfused

How do I login to Webroot SecureAnyWhere?

Solved

I am unable to log in to Webroot SecureAnyWhere website, even after resetting security code three times. I also can't access my printer to scan to computer now. It was working fine minutes prior to me attempting to access Webroot SecureAnyWhere. I am completely frustrated at this point...

Webroot® SecureAnywhere™ - Complete

jihyun New Member

there is no answer from support as it isn't being registered

Question

ever since webroot caused chaos when mac upgraded to catalina, i have had sooooooo much problems!!!! i can't even log into my account as it keeps coming up as invalid pw. somehow i managed to log on to this site. i'm always overseas somewhere and right now i'm in singapore wasting my time trying t...

Webroot® SecureAnywhere™ - for Macs

Morg New Member

Security Code

Solved

First off, I know my security code. Each time I go to confirm and it asks me for the specific letters it will not accept them. I have changed it and everything. It keeps locking me out from confirming it for 15 minutes then finally making me reset it. I paid for this product and would like to be abl...

Webroot® SecureAnywhere™ - Antivirus

lewhill

Product Update: WSA for macOS Catalina (10/9/19)

Question

The steps on this post (link below) to disable the popup on MacOS Catalina did not work on my iMac. How can I disable or uninstall webroot on the Mac? Or if there is a fix coming out for this issue please let me know. https://community.webroot.com/webroot-secureanywhere-for-macs-18/product-update...

Webroot® SecureAnywhere™ - for Macs

avdlaan New Voice

Issues when connecting to Wi-Fi

Question

We've had issues when connecting to Wi-Fi where it shows that we have no internet even though we are connected to the wireless network. We've only seen this issue start after implementing Webroot DNS. Anyone else having this?

Webroot® DNS Protection

haihudds

Webroot and Catalina

Solved

I just updated my macbook and I didn't know that WS was not compatible with the update. I am now not able to open WS at all. Will WS ever be compatible with Catalina? If so, do I just wait until it is and it will work again? Or what should I do since they aren't compatible?

Webroot® SecureAnywhere™ - Antivirus

NVSABL New Member

Can't Uninstall Webroot SecureAnywhere on Catalina

Solved

Hi - When quitting Webroot, going into applications and dragging to the bin, I keep getting this message: 'The operation can’t be completed because you don’t have permission to access some of the items.' Is someone able to help?

Webroot® SecureAnywhere™ - for Macs

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