Product Help & Discussions

Product Help & Discussions

bstodge New Member

Can't uninstall WSA when logged in as an administrator, Can't open the dashboard, Constantly requesting permission to make changes to computer

Question

Hello,I have been having a large amount of issues with WSA recently. Over the last month I have probably uninstalled and reinstalled 3 times! My issues have varied between having WSA taking up an absurd amount of RAM, being unable to open WSA, and others. Everytime I boot up my computer, WSA asks to...

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PRHL

3 days alreaday ! How come I haven't received any reply yet from your Technical Support?

Question

Dear Webroot,What’s going on with your Technical Support? I sent a request three days ago because the Auto Renewal (which I paid for in September) did not work as promised!I’m VERY disappointed.

Webroot® SecureAnywhere™ - Complete

ZiggyStardust32 New Member

Webroot Sucks

It reminds me of Symantec Corporate V10 of 20 years ago. It doesn’t install right, it doesn’t uninstall right, it is about as effective as a screen door on a submarine and it has absolutely no support. Other then that it is a great little boat anchor.

Webroot® SecureAnywhere™ - Antivirus

klangan

I Can't Open Webroot

Solved

webroot was installed on my computer a while back. I keep getting random pop-ups from chrome so i want to run webroot to see if my system is infected. Whenever I right-click webroot or right-click to try to open it, nothing happens. Why can't I open this app to run a diagnostic test on my compute...

Webroot® SecureAnywhere™ - for Macs

Larry1936 New Member

Blocking outbound UDP port 9 (Wake on LAN)?

Solved

I have found no solution to this.I have two programs I use that both have the same function: to send a wake-on-LAN port to a locally connected computer I have to wake it from sleep. At some point, both these programs stopped working (machine did not wake).I have narrowed the problem down to Secur...

Webroot® SecureAnywhere™ - Antivirus

BurnedByCatalina New Voice

Brainstorming Session – Rebuilding Goodwill

Many Webroot customers have been impacted by the recent macOS upgrade. The ‘lucky ones’ have had to wait to upgrade to Catalina, but kept their Webroot ‘protection’. In contrast, the ‘unlucky ones’ upgraded when Catalina was initially released, and consequently lost their Webroot protection. The cus...

Webroot® SecureAnywhere™ - for Macs

AsaM

Help, school assignment downloads being blocked.

Question

I’m not sure if it is webroot that is blocking the assignments that I am trying to download or not. But is there a way to change the security level for a certain website so it can be recognized as safe?

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Kev914 Popular Voice

Webroot extensions

Solved

Is anyone having trouble with the Webroot extensions in firefox? Half the time the icon is grayed out and if I click on the icon, it will say that Webroot must be installed and running and I have 351 days left on my account.

Webroot® SecureAnywhere™ - Complete

terrphil

i can't connect to the internet on my mac

Question

I can’t connect to theinternet on my mac

Webroot® SecureAnywhere™ - for Macs

PVaddi Webroot Employee

Product Update: Webroot SecureAnywhere for macOS Catalina

To subscribe to this post and receive notifications when it is updated, scroll to the bottom of the article and click the Subscribe link, which has a star in front of it. When the star is filled in, you are subscribed to the article. For more info on subscribing, click here.To be able to subscribe,...

Webroot® SecureAnywhere™ - for Macs

PVaddi Webroot Employee

Product Update: WSA for macOS Catalina

Dear Webroot for MAC users, Later this month, Apple will release a new version of macOS, macOS 10.15 Catalina. We’re working closely with Apple to ensure our software is compatible with macOS 10.15 and plan to have an update in the coming weeks. Until then, upgrading your device to macOS 10.15 wil...

Webroot® SecureAnywhere™ - for Macs

NoUsernameFound

Webroot recently started blocking a game's Internet Connection

Question

Within the past few days, one of my games has no internet connection when webroot is enabled. This program never had an issue with webroot till recently. No settings I change will allow the connection unless I completely disable webroot. If it is allowing the connection, it makes it so slow that th...

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bridon

COmpatible with macOS Catalina?

Just downloaded the general release of macOS 10.15 on my iMac and can not get webroot to work or uninstall. The icon is showing and when I click on it it doesn't do anything. It was working under Maverick

Webroot® SecureAnywhere™ - for Macs

Maddog78 New Member

PCI DSS Requirement 10.7

Question

Hi, We are in the middle of a PCI compliance audit and I have been asked to answer this question "Are all anti-virus mechanisms generating audit logs, and are logs retained in accordance with PCI DSS Requirement 10.7" Does anyone know how to address this when webroot is being used?

Webroot® SecureAnywhere™ - Antivirus

lewhill

Product Update: WSA for macOS Catalina (10/9/19)

Question

The steps on this post (link below) to disable the popup on MacOS Catalina did not work on my iMac. How can I disable or uninstall webroot on the Mac? Or if there is a fix coming out for this issue please let me know. https://community.webroot.com/webroot-secureanywhere-for-macs-18/product-update...

Webroot® SecureAnywhere™ - for Macs

LogisticalLogistic New Voice

How to apply a newly purchased product key code to an existing keycode that is expiring soon?

Solved

My current subscription is about to expire, so I purchased a new copy. How do I apply (or add) the days on the new keycode to the existing one? I also want to do so without losing the 20 days I still have left on the existing subscription. Thanks

Webroot® SecureAnywhere™ - Complete

jvagnato

System Analyzer results

Question

Hi, after a scan i am getting this message - An Antispyware product is installed but not protecting the system. I only have webroot. Any ideas? Thanks

Webroot® SecureAnywhere™ - Antivirus

RROKayO New Voice

windows 10 chrome

Question

I recently bought a inexpensive smart watch (android) it has free app download at google store. I also use chrome as browser on computer. The question I have is since I put the app on phone it seems like about the same time When I would be on my windows 10 computer with webroot secure I was using ch...

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EJ27

"Your New Keycode Has Been Acitvated"

Question

When my subscription was about to expire, I purchased a new keycode, and activated it on all my PC’s. The program seems to be working fine, but every day I get a pop-up which says: "Your New Keycode Has Been Acitvated. Additional tools and options are available to help you set up your new keycode."...

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Estela

Webroot icon showing, but not working. MacOS Catalina

Question

It was working fine, no issues with Webroot, before battery was installed Mac Pro 15”Retina macOS Catalina 10.15.1

Webroot® SecureAnywhere™ - for Macs

Matt_Ignites

Win10 BSOD - KeePass and Webroot - cldflt.sys

Question

Hi team,I’ve been troubleshooting an issue that’s propped up on my laptop. Context:Windows 10 x64 - patched up with all available updates Surface Pro 5 - i5/8Gb/256 Dropbox Office 365, including all Office apps OneDrive configured to sync a number of libraries. Files On Demand enabled. Keepass (any...

Webroot® SecureAnywhere™ - Antivirus

BurnedByCatalina New Voice

Questions for Webroot Management - WSA for macOS Catalina

Question

You failed to notify your customers about a known compatibility issue with Catalina in a timely manner. As a direct result, many of us upgraded our macOS, and are now without Webroot protection. Q1) How do you plan to address this issue with your impacted customers? For example, are you, at an abso...

Webroot® SecureAnywhere™ - for Macs

kkumar Product Manager

Webroot DNS - How is it working for you?

Hi All – I am the Product Manager for DNS Protection and my colleague @JonathanB and I are resident DNS evangelists and we are always interested in hearing from you on your experience with the product – good or bad! It has been close to 2 years since we launched DNS Protection service to the mar...

Webroot® DNS Protection

Tammie

Ransom email

Question

Two days ago I found a Ransom email that said that the “perpetrator” had installed malware called Drive By. What made me open the email is that it had noted a password for my email I had previously used. Today on my home phone, yes still have one, I was getting calls from my OWN number. I did not...

Webroot® SecureAnywhere™ - Antivirus

leermann New Member

WSDeamon can't be opened because Apple cannot check it for malicious software.

So last night my Mac asks if I want to upgrade to Catalina, sure, why not... Then this morning #Webroot my antivirus software pops up a message 'something is wrong' so I click on OK to dismiss it and it pops back up. Lather rinse repeat ad nauseam. Try to uninstall it but can't cuz it's running. Ca...

Webroot® SecureAnywhere™ - for Macs

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