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16205 Topics

nicbot New Voice

Windows Server 2019 ver 1809 compatibility

Question

I understand that 2019 is ‘supported’ and listed here; LINK, however Webroot does not seem to disable or put Windows Defender in to passive mode on Server 2019 like it would for Windows 10. It also does not show as a listed Security provider in Settings-->Windows Security-->Open Windows Securi...

Webroot® Business Endpoint Protection

KCav New Voice

Where is the Complaint Department?

Solved

My password didn’t work. I create a new one and it works only once. This started yesterday. I asked Webroot Support for help , they said Community Support Is out of their hands - Where is the Complaint Department for help logging in to the Webroot Community? I am running Webroot Secure Anywhe...

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lemtargatwing New Member

Universal Reporter needs fixed for redirected documents

Question

Universal reporter doesn't currently work with redirected document folders without modifications. I had to update the CommonFunctionsModule.psm1 to trim the trailing slash only in the file path. I recommend this be updated to work with UNC paths for document folders, as folder redirection is commo...

Webroot® Universal Reporter

ccalhoun New Member

Bug in 'Trusted WiFi Networks Management'

Question

This bug was reported a year ago in a Windows environment, but I’m reporting that it still exists in a MacOS environment. Exactly the same behavior: When attempting to add a trusted wi-fi network the application crashes. Has anyone been able to resolve the issue?

Webroot® WiFi Security

kpax

Constant CPU usage 30-50% on laptop (not during scans)

Question

Hi! On my job laptop i'm constantly getting high CPU usage, somewhat crippling the machine and keeping the fans busy. This goes on for 24/7 no matter if I restart. Any idea how to fix it?

Webroot® SecureAnywhere™ - Complete

LAN Systems New Member

SAT Enhancement - Add Advanced Options Choices to the Summary

Question

Currently, the summary does not detail the entries in Advanced Options. Add so that all entries can be easily viewed.

Webroot® Security Awareness Training

gog20 New Member

Refresh to open Pages

Question

When using Webroot DNS, we have to refresh to get web pages to open. If we switch to Google DNS servers, web pages open up without issue. Any ideas

Webroot® DNS Protection

Jaxx Popular Voice

Unable to get/send emails on my laptop when connected to Webroot WiFi Security

Question

I’ve had WR WiFi Security for a while, but only in the last 2 weeks or so have I actively been using it. I’m finding that I get my emails sporadically or not at all and when I send an email - it is getting hung up. I have to disconnect from the WR WiF Security in order to successfully send the emai...

Webroot® WiFi Security

stevecosta Frequent Voice

Webroot 9.0.27.64

Question

Tried to downlod the new version 9.0.27.64 from the website. Done a fresh install and it shows as version 9.0.26.61 Has the new version not yet been uploaded for download.

Webroot® SecureAnywhere™ - Internet Security Plus

Rcut New Voice

Windows Security Center says: "Webroot reports that it is turned off"

Solved

I have windows Vista. On startup...User Account Control asks if Webroot has permission to continue. If i ignore it, WR may come up, but also a red X icon shows up. When i dbl-click it it says: WEBroot secureanywhere reports that it is turned off Next, i pressed the "turn on now"...

Webroot® SecureAnywhere™ - Antivirus

sofujay New Member

Unknown devices attached to account

Solved

There are two of the same devices on my account. One is protected and the other needs attention. I tried to remove it but it will not disappear. Please someone help me to understand what or who is able to do these things, If it is an error how do I correct it. Can someone duplicate my device, I mean...

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jtimmer150 New Member

Wifi Security not connecting says connection failure.

Question

After installing the WIFI security, it tries to connect to the automatic location and it fails every time. Can someone please help me with this? thanks!

Webroot® WiFi Security

beacaterina New Member

Antivirus Installation

Question

I have 2 Imacs and 1 laptop windows 10 which already have Webroot antivirus installed since 2014. This antivirus only allow me to protect 3 devices. I got another laptop but its antivirus just expired a few days ago. For that reason I got a new webroot internet security complete antivirus for 5 de...

Webroot® SecureAnywhere™ - Complete

RROKayO New Voice

WINDOWS 10 CANNOT FIND MY PROTECTED COMPUTERS IN ACCOUNT

Question

Hello I have 2 computers running webroot secure anywhere I just purchased another 3 pc webroot from amazon and put on this pc when I access my webroot account from the webroot app, the windows edge is used, I normally use google. But the Question I am writing to ask is that None of my computers show...

Webroot® SecureAnywhere™ - Antivirus

avee8r New Member

Conflict with CloudBerry Backup

Question

I have the latest WebRoot and also the latest CloudBerry backup software. Cloudberry stops working when WebRoot active protections are running. Cloudberry say to add an exclusion to web root to avoid scanning the Cloud Berry files. I cannot find anywhere in Web Root to add these file exclusions....

Webroot® SecureAnywhere™ - Antivirus

iztokk8 New Member

Webroot antivirus breaks nslookup

Question

The current version of Webroot SecureAnywhere antivirus (9.0.27.49) breaks Windows 10 nslookup program and some other DNS lookup programs, like the one in Java 11. I tried to shutdown partial shields (Firewall, Phishing etc.), but only complete shutdown of Webroot fixes the problem.

Webroot® SecureAnywhere™ - Antivirus

Tobus New Member

nslookup failing when WebRoot is on

Question

Hi,I’m having a strange problem where nslookup on the command line is failing when WebRoot is turned on:eg With WebRoot on:C:\Users\Webtech>nslookup www.google.comDNS request timed out. timeout was 2 seconds.Server: UnKnownAddress: 2001:xxx:xxxx:xxxx::1DNS request timed out. timeout was 2...

Webroot® SecureAnywhere™ - Antivirus

tlagrassa New Voice

No Forgotten Password Email Sent

Question

Requested new password email link to be sent, 5 times, no email- nothing in junk, nowhere. No email shows up - Why is this not working?

Webroot® SecureAnywhere™ - Internet Security Plus

atzero89

Memory leak

Solved

I did a pc reset with my files kept, and when it finished, everything was normal. However, once I reinstalled Webroot and it did its system analyzer, it said firefox had a memory leak and explorer had a handle leak. This had never happened before when I did a pc reset, and I didn't do anything diffe...

Webroot® SecureAnywhere™ - Antivirus

PaoloT85 New Member

Wifi Security Can't Login

I can’t login to Webroot Wifi Security. When I try, I get the message “Wifi Security can’t connect. Please check your internet connection and try again”. There is no internet connection issue - I am posting this with the internet connection that I have. I have never had an issue logging in unti...

Webroot® WiFi Security

cbullas Product Manager

Universal Reporter - create customer value add reports for your customers

Welcome to the forum for the Universal Reporter tool that's been created by the Integrations team here at Webroot. This tool allows MSPs to create custom reports that show value to your end customers. We've also made it really easy to be able to schedule and automatically email selected reports to...

Webroot® Universal Reporter

KCav New Voice

Does the free basic version provide an Internet Firewall

Solved

Running Windows 10 and Android 9 - have installed Free version of the free version of Webroot - does it provide an Internet Firewall

Webroot Mobile Security for Android

Marcus Murdock New Member

compatablity

Question

Not compatible to my Nexus 7. Complete, web security.

Webroot Mobile Security for Android

budthayer New Member

OS Catalina

Question

Downloaded OS Catalina and encountered the following popup: “WSDaemon” is an app downloaded from the Internet. Are you sure you want to open it? It will not cancel and offers to “OPEN” Is it safe?

Webroot® SecureAnywhere™ - for Macs

bbarnes New Voice

Webroot PC Agent 9.0.27.49

Solved

I know that version 9.0.27.49 is on a gradual roll-out, but only 2/100 endpoints have received the upgrade. Both happen to be the only workstations still running Windows XP. (yeah, yeah, I know… XP is not supported) Has this roll-out been paused due to an issue?

Webroot® Business Endpoint Protection

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