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Product Help & Discussions

16098 Topics

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paulbata New Voice

I have a account but never got email to confirm it.
Solved

Did not get confirmation email but have been charged and get not verified error

Webroot® SecureAnywhere™ - Antivirus
121 4
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Rank
7 hours ago
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jth543210 New Member

VPN beginner with a few hiccups - please advise

I understand from a business standpoint why a VPN is useful. As a home user, I was interested in keeping my data private. I've had Wifi Security for about 3 days now and have been trying out a few things on it. I am not interested in doing anything illegal with it or violating copyright laws. After...

Webroot® WiFi Security
74 1
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Rank
15 hours ago
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DKentS New Voice

Lose my remaining days
Solved

Webroot told me that if I renew prior to my current subscription expiring I will lose the remaining days on my current subscription.

Webroot® SecureAnywhere™ - Complete
1562 8
R
17 hours ago
Rank
Webgroot Community Guide

Mail delivery issues?
Question

I just got a bunch of "A new topic has been created in Submit a Business Feature Request" emails from the Webroot Community in my mailbox, some that were submitted 6 months ago... seems like there were some mail delivery issues? They were all delivered around 4:53 PM EST today (08/22/19). Anyone el...

Got a Question?
25 0
Rank
1 day ago
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RidgeRider

Edge browser delay when WiFi Security connected
Question

WIN 10 Home, Webroot SecureAnywhere, Webroot WiFi Security (IKEv2 selected), Malwarebytes. When I first connect to WiFi Security, access via Edge is delayed and has been since I installed a year ago. Access via IE11, GC, and FF is immediate. Coincidently, cursor over the network tray icon shows o...

Webroot® WiFi Security
23 1
Rank
2 days ago
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Debwilson57

Why do I keep getting security pop-ups by Microsoft that locks my computer that I have to shut it of

Every time this pop-up comes up I can not get out of it unless I shut my computer and I have called the number provided which they say is Microsoft and they want $100 to $150 to fix it. What can I do to stop that coz I can't afford that.

Webroot® SecureAnywhere™ - Internet Security Plus
841 2
G
3 days ago
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threeonesix New Member

Seriously, no Quarantine access from Console?
Question

You've got to be joking, there seriously is no way to retrieve a quarantined file from an endpoint using the Console site? That is beyond ridiculous. From what I can tell based on community posts and what I am seeing on the endpoint the only options are "delete" or "restore". That is just plain igno...

Webroot® SecureAnywhere™ - Antivirus
23 0
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3 days ago
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HelpMe1

I checked email i see no invitation code. Can u tell me where its is

I just renewed and included my tablet and 2 i phone and when i downloaded Webroot secure for i phone it said to check email for an invitation code.  it wasnt in email can someone help me find it?????

Webroot® SecureAnywhere™ - Antivirus
915 11
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3 days ago
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SkyeMo New Member

Webroot Wi-fi Security not compatible with Windows 8?

I noticed on the download site that Webroot Wifi Security is listed as not compatible with Windows 8. I didn't notice this exclusion when I first downloaded the software. Is this correct? Could this be why I can no longer access my software either on my phone or PC? Support told me to ignore that i...

Webroot® WiFi Security
29 0
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4 days ago
Vikingjerr

Youtube video sharing
Question

I'm new to Webroot. I was on Youtube and saw a video I wanted to share. I've done this many times before Webroot. The popup opens and then immediately closes. Is there a setting I can change?

Got a Question?
46 1
Rank
4 days ago
L
lmaowebrootlol

why wont webroot remove this virus
Solved

So, I've had this "virus" for a couple weeks now. Whenever I try to play a game that's demanding of cpu and RAM, like, let's say, Apex Legends, my computer will completely freeze and the game will crash on startup. My computer freezes for about 10 to 15 minutes at a time. Webroot tells me I have a v...

Webroot® SecureAnywhere™ - Antivirus
67 1
Rank
4 days ago
M
Meshell353

Installing WebRoot on IPAD
Solved

I have WebRoot on two computers and want to install it ton my IPAD. From everything I read, I need to download it from the App Store, which I’ve successfully done. How do I add the IPAD? My account still shows I only have two computer protected and no mobile devices. I’ve looked at related topics,...

Webroot® SecureAnywhere™ - Complete
106 1
Rank
6 days ago
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gamefan New Member

Clear threat logs
Solved

Is it possible to delete the threat log data so that when I save a threat log in utilities it’s empty? Or is that impossible without uninstalling the software and possibly ruining my key and having to buy a new one?

Webroot® SecureAnywhere™ - Internet Security Plus
173 3
Rank
8 days ago
Rank
durantash Community Leader

av-test again test Webroot PC

Hello, AV-test again test Webroot ( Windows 10 Professional (English), (64-Bit) ) May/Jun 2019 Protection Score 2.0/6.0 !!! Why AV-TEST use Webroot ? have they permission ? Regards, Amir

Webroot® SecureAnywhere™ - Complete
330 11
Rank
8 days ago
Rank
Webroot Team Administrator

Knowledge Base Network icon showing yellow with the Webroot DNS Protection agent installed

Network icon showing yellow with the Webroot DNS Protection agent installed

When using the DNS Protection agent on an endpoint, the network icon may show yellow and display a warning of “No Internet Access or Limited Connectivity” even when the connection is functioning properly. This is due to a limitation in Microsoft’s Network Connectivity Status Indicator (NCSI) feature...

Knowledge Base
142 0
Rank
9 days ago
I
Isador

False positive verizon

02/20/2018: webroot detected Trojan on cellphone: com.customermobile.preview.vwz. Pushing remove threat button does nothing. Appears likely to be false positive from verizon.   What should I do next?

Webroot Mobile Security for Android
820 3
J
9 days ago
Rank
Webroot Team Administrator

Knowledge Base Moving to Google Cloud Platform when using Webroot DNS Protection

Moving to Google Cloud Platform when using Webroot DNS Protection

Webroot DNS Protection runs on Google Cloud Platform (GCP), a secure, reliable and performance focused solution. Please see the announcement for more information on the many benefits of using GCP. In order to use the new platform, the older version of the agent (versions prior to 1.3.3.36) needs to...

Knowledge Base
1016 0
Rank
10 days ago
A
al_serna

SAT Training Campaigns - Email Reminders
Question

Is there a way to modify/edit an already created Training Campaign? What i'm after is removing users who already have taken the training on another campaign. Is this possible? Thank you, When setting the Auto-reminder to take training, users are still receiving reminders to complete their trainin...

Webroot® Security Awareness Training
26 1
Rank
11 days ago
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daw New Member

Unremovable Threat
Question

I downloaded App Remover onto my MAC. Webroot found problems with it, and removed all but one file that I am aware of. Webroot can't remove it. What now?

Got a Question?
68 1
Rank
12 days ago
C
CrestV New Member

Microsoft Edge "leak"
Question

When I look at the report of my computer's performance Webroot says there is a "leak" in Microsoft Edge browser. What does that mean? What is happening. Leaking to what, to whom?

Got a Question?
65 1
Rank
12 days ago
R
rachabey New Member

help
Solved

I created my account in webroot, got confirmation, and now can't log in

Got a Question?
48 1
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Rank
12 days ago
F
FrustratedDoug New Member

Trying to resurrect PC
Question

My son has a PC that is infected with possibly multiple malware. He'd like to restore into some kind of working order to retrieve data and apps. There's an antivirus program already installed called OpenCloud, which seems to be misbehaving. Unable to shut it off to let Webroot do its thing. Assumin...

Got a Question?
72 1
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Rank
12 days ago
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Lockheed

Disable the "view your personalized security report" popup

Despite clicking on this popup to view the report, and rebooting my computer, I still get this popup. It has taken me out of full-screen applications, which is extremely frustrating.   After trying to find the answer for myself online on how to disable this popup, and after looking through the...

Webroot® SecureAnywhere™ - Complete
479 1
U
12 days ago
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sjgiulian0 New Member

No settings on the settings for secure anywhere
Question

There's s blank screen under general settings in secure anywhere. The only heading is support options but still nothing listed. Is there something wrong? See attached screen shot.

Webroot Mobile Security for Android
186 3
E
13 days ago
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BrianCDP New Member

Breach report hard to find and why can't we print it?
Question

Breach report is nice feature but I often can't find it, why is it only under sites SAT tab but not in SAT console? Why can't it be printed or exported to PDF to share with affected users??

Webroot® Security Awareness Training
49 1
Rank
14 days ago

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