Product Help & Discussions

krahl New Voice

Subscription Renewal

Solved

Hi, I have used webrrot for 5 years or more and I was just going to renew my internet securtiy complete, but is is $99 aussie dollars, about 20 more than just buying it again, so I started shopping around and it can be purchased far cheaper elsewhere and on top of that products l...

Webroot® SecureAnywhere™ - Complete

0 2499 16

22 minutes ago

amaya.jose

Constant connection popups

Question

So I dont know if this has been brought up but my antivirus started constantly asking to allow anything to connect. Open explorer popup. Open netflix popup. Open steam poput etc... etc....Its really annoying. Ive tried changing settings and still does it. Can somebody please help me get rid of this...

Webroot® SecureAnywhere™ - Complete

0 14 1

7 hours ago

Djbarney

Battery Drain

Question

Suddenly the battery on my phone is draining. LG says that SecureAnywhere is draining the battery at a rate of 13% per hour. This started right after the latest update. Will there be a correcting update soon?

Got a Question?

0 310 2

9 hours ago

LLiddell Administrator

Scan out of date

Hey folks, Are any of you seeing messaging in the Mobile Protection app that says "Scan out of date"? If so, would you mind posting screenshots here in the thread below?

Webroot Mobile Security for Android

5 645 21

10 hours ago

freydrew Community Manager

Webroot Mobile Security and Antivirus Android app - [UPDATE] Battery Usage Issue

Update - 4/17/19 - WSA Mobile 5.5.5 is now available to all users in the Google Play store. You will receive an update notification soon if you haven't already. This release improves app performance, responsiveness, automatic scanning functionality, and battery consumption. Customers who have alrea...

Webroot Mobile Security for Android

11 10479 118

11 hours ago

goldmaker

Notification won't clear after scan.

Solved

Secure Anywhere has a notification on my Android phone that says "You may be at risk Current scan out of date" So, I press on the notification, it opens Webroot, I do a scan, it finds nothing. But the notification does not go away. It was been stuck like this for a couple days now. I have tried rest...

Webroot® SecureAnywhere™ - Antivirus

0 58 1

12 hours ago

kach New Voice

Account Problem - Error(UCXS511):Your account has been logged out

Question

I can login but when I select a console, I get logged out with this message: Error(UCXS511):Your account has been logged out Is this Webroot or is it just me?

Webroot® SecureAnywhere™ - Complete

0 91 7

13 hours ago

hokoman New Member

Can Not Log into Webroot Password Manager???

Solved

Have Webroot SecureAnywhere - Internet Security Plus and Firefox 61.0.2 (64-bit) for a browser because there hasn't been a fix yet for the Password Manager that works in Firefox. Yesterday both my wife and I could log-in and access our sites and passwords just fine. Today it goes yellow and says 'An...

Got a Question?

1 206 4

13 hours ago

cinderchild New Member

does anyone have the link to download the PW manager

Question

i had to get a new computer and i cannot find the link anywhere. i tried the "fix" but no dice. i've looked through all the solutions here and i still cannot find it. also if that new version is out, where do we find this?

Got a Question?

0 40 2

13 hours ago

Drifttroll

Scan out of date

Question

Receive message stating current scan out of date. What does this really mean and what can be done.

Webroot Mobile Security for Android

0 178 2

14 hours ago

gimlifoil

Persistent Status not showing in mobile app

Question

I had to install my app a couple times due to it showing me that I needed to do a security scan. After numerous scans I decided to uninstall and reinstall the app. This made the issue go away but now I find a new one. I keep getting the shield notification on my status bar as well as a dot on my app...

Webroot Mobile Security for Android

0 110 1

15 hours ago

Trevor

Backup and Sync Overhead ?

Question

I have been using WSA for a couple of years now but have only recently explored Backup and Sync. I started with Sync and one 100 MB file. After a couple of hours WSA had uploaded almost 500 MB. In other words, the same file four or five times. I turned it off. I have slow internet and hard da...

Got a Question?

0 30 0

1 day ago

veronicaorozco90

i need to renew my antivirus account

Solved

hi im trying to renew my antivirus protection because the one i had expired but im not sure how to do it please help me .

Webroot® SecureAnywhere™ - Antivirus

0 167 3

1 day ago

psullivan Administrator

Knowledge Base About endpoint agent policies in Webroot Endpoint Protection

This solution addresses Webroot Business Endpoint Protection. Endpoint policies are used to control the settings and behavior of the Webroot Business Endpoint Protection agent. It is possible to set custom scan times, allow or block user initiated scans, allow or suppress the ability to open the ag...

Knowledge Base

0 8 0

1 day ago

JoeWalkerReads

Renewal seems a bit of a ripoff

Solved

I just got my renewal notice for my secure anywhere complete, for the price of $70. The only problem is that there are coupons available, from Webroot itself, for 29.99 for new subscriptions. WTF happened to the concept of rewarding loyalty? I went through this same nonsense...

Webroot® SecureAnywhere™ - Complete

1 903 8

1 day ago

psullivan Administrator

Knowledge Base DNS Protection Endpoint policy settings for Webroot Business Endpoint Protection

This solution addresses Webroot Business Endpoint Protection. The presence of the DNS Protection agent on an endpoint is controlled by the Endpoint policy that is applied to that endpoint. This article contains information on the Endpoint policy section that controls if the DNS Protection agent is...

Knowledge Base

0 7 0

1 day ago

psullivan Administrator

Knowledge Base System Optimizer policy settings for Webroot Business Endpoint Protection

This solution addresses Webroot Business Endpoint Protection. System Optimizer removes traces of the end user's web browsing history, files that display computer use, and unnecessary files that consume valuable disk space, such as files in the Recycle Bin or Windows temporary files. System Optimize...

Knowledge Base

0 6 0

1 day ago

psullivan Administrator

Knowledge Base Self Protection Shield policy settings for Webroot Business Endpoint Protection

This solution addresses Webroot Business Endpoint Protection. Self Protection prevents malicious software from modifying the Webroot program settings and processes. If Webroot detects that another product is trying to interfere with its functions, it starts a protective scan to look for threats. Sc...

Knowledge Base

0 5 0

1 day ago

psullivan Administrator

Knowledge Base Core System Shield policy settings for Webroot Business Endpoint Protection

This solution addresses Webroot Business Endpoint Protection. The Core System shield monitors system structures of your managed endpoints and makes sure malware has not tampered with them. If the shield detects a suspicious file trying to make changes, it opens an alert and prompts the user to bloc...

Knowledge Base

0 5 0

1 day ago

psullivan Administrator

Knowledge Base Behavior Shield policy settings for Webroot Business Endpoint Protection

This solution addresses Webroot Business Endpoint Protection. The Behavior shield analyzes the applications and processes running on your managed endpoints. If it detects a suspicious file, it opens an alert and prompts you to block or allow the item. If it detects a known threat, it immediately bl...

Knowledge Base

0 8 0

1 day ago

durantash Community Leader

some times webroot web filtering add on disable

Question

H, Some times webroot web filtering add-on disable on mozilla firefox and i must try enable it ! Regards , Amir

Webroot® SecureAnywhere™ - Complete

0 12 0

1 day ago

belcat New Member

webroot notification shield

Question

The webroot notification shield continually has a yellow warning that my scan is out of date but the app shows everything is up to date and fine

Got a Question?

0 68 1

2 days ago

dhMySecure New Voice

Day 4 and my passwords are still missing and WR can't do anything nor LastPass

Question

It's been 4 days since I reported my passwords are missing from the transition from WR/LastPass to the LastPass interface. WR support says they can't help and LastPass won't let you speak with anyone, the only thing you can do is log a ticket. My ticket has said "Pending" for 4 days now. I am speech...

Webroot® SecureAnywhere™ - Complete

0 103 7

2 days ago

Blitzmutti

Webroot Mobile App at Risk?

Question

My app kept saying I was at risk so downloaded update yesterday, turned phone off and restarted and still says at risk! I have done repeated scans and app says ok but then at risk msg pops up again. Solutions????

Got a Question?

0 44 3

2 days ago

jhallfishin1 New Member

lastpass

Question

ive had webroot for many years and love it but this morning when i logged in a pop up came up saying lastpass has partnered with webroot and it wants me to get started if i x it out it logs off of webroot and i cant retrieve stored websites ??

Webroot® SecureAnywhere™ - Complete

0 933 26

2 days ago

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Product Help & Discussions

15916 Topics

Subscription Renewal

Solved

Constant connection popups

Question

Battery Drain

Question

Scan out of date

Webroot Mobile Security and Antivirus Android app - [UPDATE] Battery Usage Issue

Notification won't clear after scan.

Solved

Account Problem - Error(UCXS511):Your account has been logged out

Question

Can Not Log into Webroot Password Manager???

Solved

does anyone have the link to download the PW manager

Question

Scan out of date

Question

Persistent Status not showing in mobile app

Question

Backup and Sync Overhead ?

Question

i need to renew my antivirus account

Solved

Knowledge Base About endpoint agent policies in Webroot Endpoint Protection

Renewal seems a bit of a ripoff

Solved

Knowledge Base DNS Protection Endpoint policy settings for Webroot Business Endpoint Protection

Knowledge Base System Optimizer policy settings for Webroot Business Endpoint Protection

Knowledge Base Self Protection Shield policy settings for Webroot Business Endpoint Protection

Knowledge Base Core System Shield policy settings for Webroot Business Endpoint Protection

Knowledge Base Behavior Shield policy settings for Webroot Business Endpoint Protection

some times webroot web filtering add on disable

Question

webroot notification shield

Question

Day 4 and my passwords are still missing and WR can't do anything nor LastPass

Question

Webroot Mobile App at Risk?

Question

lastpass

Question

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Product Help & Discussions

Knowledge Base About endpoint agent policies in Webroot Endpoint Protection

Knowledge Base DNS Protection Endpoint policy settings for Webroot Business Endpoint Protection

Knowledge Base System Optimizer policy settings for Webroot Business Endpoint Protection

Knowledge Base Self Protection Shield policy settings for Webroot Business Endpoint Protection

Knowledge Base Core System Shield policy settings for Webroot Business Endpoint Protection

Knowledge Base Behavior Shield policy settings for Webroot Business Endpoint Protection

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