Product Help & Discussions

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16256 Topics

jtimmer150 New Member

Wifi Security not connecting says connection failure.

Question

After installing the WIFI security, it tries to connect to the automatic location and it fails every time. Can someone please help me with this? thanks!

Webroot® WiFi Security

trouble0902 New Member

What do I do?

Question

Scan indicated that I have cookies that may contain personal info. what do I do?

Webroot® SecureAnywhere™ - Internet Security Plus

elroy

logmein software shows up as malware?

Hi, I use LogMeIn Pro to assist family members with computer issues/troubleshooting. I recently tried installing their desktop tool and Webroot identified it as maiware? Would their installer be considered Malware? If not, how do I get Webroot to see it as "safe"? Th...

Webroot® SecureAnywhere™ - Complete

tommylux New Member

Cannot deleting files from iCloud

Question

There seems to be an issue deleting files from iCloud (the version delivered through the Microsoft Store) that uses “Files on Demand” (similar technology to OneDrive). The service creates a "file" that is attribute tagged as a SparseFile (which lets it take up 0 bytes but seem to be X bytes big),...

Webroot® SecureAnywhere™ - Antivirus

Catherine1129 New Member

Scan frozen for over 13 hours again pls help!

Solved

Why has my scan stopped at “System/Volumes/Data/Vo...ditionName/thumbnail.jpg”??? I got information off my old laptop from the hard drive because the computer would not boot up and as soon as I downloaded it onto my Mac the deep scan is frozen, twice now. It quarantined three things and we sent...

Webroot® SecureAnywhere™ - for Macs

circle5geo New Member

How to view mobile devices in console

Solved

I have Webroot Secure Anywhere Complete for 5 devices. I can see my protected Windows PCs on the console, but I cannot see my protected mobile phones and tablets. How can I monitor the WebRoot status of those devices if they are not in my physical possession, and disable or dde-authorize WebRoot if...

Webroot® SecureAnywhere™ - Complete

kdisen New Member

Scan Problem

Question

Hello, My webroot app does not want to scan any files. When I first hit scan, it says “Scan Failed”. I continue to hit the Scan button and it begins scanning, but no files are being scanned. It just shows the time elapsing. I am also on a macbook pro. Should I reinstall the software? What can I do?

Webroot® SecureAnywhere™ - for Macs

Maddog78 New Member

PCI DSS Requirement 10.7

Question

Hi, We are in the middle of a PCI compliance audit and I have been asked to answer this question "Are all anti-virus mechanisms generating audit logs, and are logs retained in accordance with PCI DSS Requirement 10.7" Does anyone know how to address this when webroot is being used?

Webroot® SecureAnywhere™ - Antivirus

rhammond New Member

Windows 10 Business Endpoint Protection - Windows Doesn't Show WebRoot As AntiVirus

Solved

I’ve tried rebooting and reinstalling multiple times. I’m testing the business endpoint protection free trial out for my company, we really can’t have two antivirus programs running at once. From other posts it seems like I will need to leave the windows firewall running, that is fine. Web Root is...

Webroot® Business Endpoint Protection

murphygirl1541

Account Permission

Question

I'm trying to access my account. After entering my email and password, this is what I get: You have not been granted access or permissions to any console.Please contact your account administrator and ask them to enable access to the services you require. I am the account administrator! How do I ac...

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Penny1111 New Member

I’m new to webroot with macbook

Solved

Hi there. I bought macbook and it came with webroot and now the subscription is expiring and I bought the new subscription twice through amazon but when I put new key code and click activate it didn’t do anything just acting like I need to put the key code again. So I contacted amazon and they refun...

Webroot® SecureAnywhere™ - for Macs

timvarvais New Member

Microsoft patch KB890830 – Windows Malicious Software Removal Tool

Solved

Should we be installing that on systems with Webroot or ignoring it? Looking for a definitive answer

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DarylRossman New Member

Can not connect to internet

Question

I uninstalled Webroot after the subscription expired. Now i can not connect the internet. Error message "Wi-Fi doesn't have a valid IP configuration" is displayed after running Windows Network Diagnostics. How do I get it fixed?

Webroot® SecureAnywhere™ - Antivirus

gremlinkurst New Voice

Windows 10 Action Center Notification is LYING

Question

Windows 10 Action Center says that both Windows Defender and Webroot SecureAnywhere are turned off. A three-year-old thread describing exactly the same problem was unsatisfactory. The solution proposed by Sserjj does not work; she assumes Windows will ALLOW me to change default startup values of Ser...

Webroot® SecureAnywhere™ - Antivirus

JimDHow

Downloaded movie was put in quarantine.

Solved

I downloaded a movie,1GB, it was put in quarantine, no reason, just wondering why?

Webroot® SecureAnywhere™ - Internet Security Plus

Raph-FR New Voice

Invalid Key code

Solved

Bonjour, Je suis Français, donc veuillez me pardonner de ne pas vous écrire en Anglais car je le parle très mal. Mon problème est le suivant : Lors de ma dernière tentative de connexion, j’ai bien rempli mon identifiant et mon mot de passe, mais lorsque j’ai dû remplir mon code de sécurité, le sys...

Webroot® SecureAnywhere™ - Antivirus

Ddoubt New Member

password manager won't sign on

Question

after I enter my two random security code it signs me back out

Webroot Mobile Security for Android

cixpax

DOES WEBROOT ANYWHERE WORK ON ACER CHROMEBOOK?

DOES WEBROOT ANYWHERE WORK ON ACER CHROMEBOOK?

Webroot® SecureAnywhere™ - Antivirus

DiverRod New Member

WSA page maintenance

Solved

I just installed WSA on two Android devices and did initial scans on them. When I go to the WSA website on my PC, the home page shows that I have 2 devices protected. However, when I click on the Mobile Security button, either on the tab line or the button within Mobile Security box, it brings me to...

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cpcnw New Voice

Create new console then add keycode

Question

Hi - I added a new keycode but didnt choose to create a new console - can I do this retrospectively? Also, is it possible to delete unwanted console names? Thanks!

Webroot® SecureAnywhere™ - Internet Security Plus

ProTruckDriver Moderator

Webroot and Sudo Commands

When uninstalling WSA from a Mac computer, WSA leaves a lot behind. Could the uninstaller for Mac's be made to uninstall what is left behind? After uninstalling WSA on my Mac running High Sierra this is left behind: @ @

Webroot® SecureAnywhere™ - for Macs

rmarinelli New Member

Webroot, Avast, and Windows Security....... any conflicts?

Question

My hp desktop is a few years old and came with Windows 10, so it has Windows security software. I also have Webroot software from the store. In addition, my brother suggested VPN software, so I ended up with Avast software. Should I be worried about conflicts? Don’t see any, but I’m not a wizard...

Webroot® SecureAnywhere™ - Antivirus

denrich56 New Member

WiFi login problem with my PC using Win 10

Solved

Keep getting login failure message on my WiFi login screen. Problem has started since recent subscription renewal. I have a Webroot account which shows WiFi Security active but shows no days left for subscription.

Webroot® WiFi Security

Mirtma New Member

Webroot AV is scanning when running game

Solved

I’ve checked “Do not perform sceduled scans when a full screen app or game is open” in Settings/Scheduler/Scan Schedule. But WR is still scanning while running a game. I don’t need to say that it causes high CPU and disk usage. How’s that possible. And I have Webroot for PC gamers edition.

Webroot® SecureAnywhere™ - Antivirus for PC Gamers

Fortis_Pasos New Member

Recommended Config for G Suite

Solved

Is there a recommended config for setting up a G Suite domain for Security Awareness Training campaigns? As it is now, I have whitelisted the IP address found in the documentation, but this doesn’t prevent G Suite from marking the simulation email with a big RED BANNER warning the user. Would be n...

Webroot® Security Awareness Training

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