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kleinmat4103Popular Voice

asked in Webroot® Security Awareness Training

SAT Sample Curriculum

I recall a while back Webroot had some sample curriculum or a training path for the SAT videos, but can’t for the life of me find that page now. It basically had a suggested order to watch the videos so people got a good overview of cybersecurity. Does anyone know where to find that? Thanks!

12 hours ago

kntswftNew Member

asked in Got a Question?

Show SecureAnywhere in Add/Remove Programs

I’ve disabled Show SecureAnywhere in Add/Remove Programs but WR agent is still showing Programs and Features. I’ve already adjusted the polling to 15mns and it’s been 24hrs but nothing has changed. Any tips to resolve this?

1 day ago

SunnylifeFresh Face

asked in Webroot® Business Endpoint Protection

Webroot Endpoint Protection - unblock site for all users

Hi,We have a small network of ~50 users all on the same webroot account. I am doing some email safety training and one of the tasks included in Microsoft Defender is a phishing simulation. It sends an email to all users, simulating a typical phishing scam. It logs details of all users who click through and share their credentials on the fake site. When I ran a test to my user, it looks like webroot is blocking the site as suspicious. Our current configuration does not provide users with the option to override this. Is there a way to unblock this site so that I can continue my test?For reference, the site it’s directing me to is https://www.attemplate.com/.Thanks

1 day ago

MehmetvkfNew Member

asked in Webroot® SecureAnywhere™ - Antivirus

my computer is infected and webroot can't remove it please help me

my computer is infected and webroot can't remove it please help me webroot not working for remove

2 days ago

kntswftNew Member

asked in Got a Question?

Windows 11 core isolation feature

On Windows 11, is it safe to enable the Core Isolation memory integrity feature with Webroot installed?

4 days ago

samkaranFresh Face

asked in Got a Question?

Help with system analyzer results latest update

I have no idea how to resolve these issues. system analyser results show that I have low graphics RAM, my private information is stored in system cookies and there are available updates I haven't installed.Any help would be grreatly appreciated

5 days ago

SkyeMoNew Voice

asked in Webroot® SecureAnywhere™ - Complete

I can't access my account or my app. No email support anymore?

My Key Code no longer works My username and password no longer work to log into my account on the web or when trying to open the app. In fact, the app no longer opens and requests my key code and then rejects it. I tried to make a new account and I get a error message that the page doesn’t exist. My mobile app works and correctly verifies that my account is paid through spring of 2024. There seems to be no way to send an email request for support to Webroot/Carbonite and the knowledge base is of no help. BTW, I paused my VPN through these steps to no avail. My app is Webroot SecureAnywhere - CompleteAnyone out there that can provide guidance? Thank you in advance,Shiah

8 days ago

popshot1190

posted in Webroot® SecureAnywhere™ - Antivirus

the root says...low ram avalable.....windows will not recognize the ram or the processor in system v

hello and the root has been a great security program,,,not sure my problem is root related,,,root says low ram,,,i has 16 gig 4sticks of 4gig,,,   2. windows wont recognize the processor or the ram in system view where it tells about what you have.    any help would be greatly appreciated ,,,thanks  

9 days ago

rpmcq57

posted in Webroot® SecureAnywhere™ - Complete

Task manager says 32 bit ver. Should it be 64 bit.

I have a Surface Pro 3 running Windows 10. I installed Webroot SecureAnyWhere, version says 9.0.8.80. Task Manager says Webroot is running in 32 bit mode. Did I do something wrong? 

9 days ago

UnhappywithWebrootFresh Face

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Can my Browser Settings Block My Ability to Post in One Particular Forum?

There is a forum on the Web where I yearn to post. For six months, when I attempt it I receive the following: ________________, you do not have permission to access this page. This could be due to one of several reasons:Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system? If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation. I use Firefox, Edge, and Chrome browsers; all three receive the same error message. Eight months ago I was able to post in the forum. Others are posting. The site is up and running. I’m in contact with the site admin. Can it be Webroot?

11 days ago

TechnicalHelpPleaseFresh Face

asked in Webroot® Business Endpoint Protection

How long does it take for Webroot to uninstall after sending the uninstall command?

I use webroot to centrally manage devices for out clients. Our policy is set to poll every 15 minutes. I’ve sent the command to the device that I want to uninstall it on, the command log shows delivered, but the program isn’t uninstalling. I’ve reset the device too and tried to refresh config on it but still webroot remains. How long does it take for the webroot client to act on the commands it receives? How can i force this to unistall?

12 days ago

dman61

posted in Webroot® SecureAnywhere™ - Complete

How do you turn off the pop-up blocker?

I'm trying to apply for a job on a particular site that states I have to de-activate my pop-up blocker to interact with their site.  How do I turn off the pop-up blocker?

14 days ago

Jollyjames11Fresh Face

asked in Got a Question?

File Directory Not Properly Work?

Hi Everyone, I’m little confused about that the file directory of my WordPress website. I mean when I'm trying to edit any file, then the action will be not successfully done. How to solve??

17 days ago

ronnelFresh Face

posted in Webroot® DNS Protection

Is DNS Protection supported on macOS?

Hi, I tried to enable DNS protection for a macOS device (v10.15.3 Catalina). I noticed there is only a Windows icon on “Install DNS Protection” settings. Does this mean DNS protection is not yet supported on macOS? I checked the docs but couldn’t find anything about this. Is there a way to manually install the DNS protection agent if it is not possible via the policy settings? Thanks for any help.

17 days ago

jonwalshNew Voice

posted in Webroot® Business Endpoint Protection

SteveTrowNew Member

asked in Webroot® WiFi Security

Can't use Firefox when I'm connected to WiFi Security

Hi,I use Firefox as my web browser. When I try to use if when I’m connect to WiFi Security, I get a notice from Firefox that it can’t find the server.When I disconnect from WiFi Security, Firefox works fine.Any idea what’s going on here?

23 days ago

AlasdairNew Voice

asked in Webroot® SecureAnywhere™ - Antivirus

Webroot blocking Chrome cos it does not trust it.

For the past couple of weeks I have been getting alerts on my laptop from Webroot telling me that it’s blocking this or that app from linking to the Internet because it does not trust the apps.The silly part of this is that it is telling me that it does not trust apps such as Chrome or apps that come as part of the Win 10 package. Examples below.It takes three or four clicks on the “Always allow” button to get rid of the alert.The next day it comes back again.Okay, so it’s not a fatal problem, but is very irritating. And plainly there is something wrong.Does anyone know how to fix this? Alternatively, does anyone know how to get the attention of Support, who so far have not bothered to respond?

23 days ago

Houston VanhoyNew Member

asked in Got a Question?

Save Webroot Reports to Specified Directory

Hello, Webroot Community.I run Webroot utilities every morning in order to keep things clean on my Windows 10 (Dell) desktop PC.I click on the Save Report button, which saves the report on my desktop. I’d like to configure Webroot to place the report file into a folder which I specify. Please offer suggestions. Thanks.

26 days ago

DMCATLNew Voice

asked in Webroot® Consumer/Business - for Macs

Initial Scan Never Completes

Installed Webroot Secure Anywhere on my MacBook Pro M1 running Ventura, and the initial scan has run for hours and never completes. It appears that it is scanning every file in my OneDrive, most of which are cloud-based.This makes Webroot useless for me, and I’m going to have to remove it and go with another alternative.Truly sad, as Webroot used to be a decent product.

27 days ago

rbalenaNew Member

asked in Webroot® Universal Reporter

run SAT reports on weekly interval

Is there a way to automatically send reports on a weekly interval(7 days). Our client wants to get a report weekly to see who’s already finished and not with the training.

28 days ago

JGSFresh Face

asked in Webroot® SecureAnywhere™ - Antivirus

Erroneous message stating Webroot subscription is expired

I have been using the WebRoot PC security software for six years and renewing on a yearly basis. I recently renewed for 1 year in January 2023. Suddenly in late February 2023, a message is displayed on the WebRoot console message window stating that the subscription is expired, even though the status window still shows that the subscription is “Active” and the pc is “Protected”. A second popup window also shows the subscription expired, renew now message. I contacted customer support and the agent, although friendly, was unable to solve the issue. He wanted to “remote in” to my computer, which I was extremely leery of. He finally told me to ignore the erroneous messages as long as the software was running ok. Does anyone have any suggestions as to how to get rid of the erroneous message?

28 days ago

Tom ClarkNew Member

posted in Webroot® SecureAnywhere™ - Antivirus

Web Threat Shield Chrome Extension errors when emulating iOS devices

Repro for this error is very simple: open Chrome with Web Threat Shield extension installed, F12 to open dev tools, CTRL+SHIFT+M for emulator, choose any iOS device, reload page, extension file content_scripts/main.js:17 throws ‘Uncaught ReferenceError: browser is not defined’.A minor annoyance, but one I’d be very grateful for a fix for. Sorry if this is in the wrong sub-forum, I wasn’t sure which was most appropriate.

29 days ago

kapaNew Member

posted in Webroot® SecureAnywhere™ - Antivirus

Detection rate

Hello,From 136 malware samples in my PC, Webroot detected ...3. How do you guys stay in business?????

1 month ago

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