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Questions About a Webroot Product? Start Here!

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MajorHavocCommunity Guide

asked in Webroot® Consumer/Business - for Macs

M DowneyNew Member

asked in Webroot® SecureAnywhere™ - Internet Security Plus

New update not working

New upgrade not working for Samsung S 22 plus says website not verified? whats the solution.

1 day ago

mfleck_2000New Member

asked in Got a Question?

Keep getting notification on my phone: SecureAnywhere Important Update Available

This notification is relentless, alerting me every five minutes! I’m not 100% sure it’s even coming from Webroot. It’s telling me to download the new app from Play Store, Launch the new app and create an account (already have an account, why is it asking me to create a new account?), and remove the retired app. Is this really coming from Webroot, or am I being scammed?

1 day ago

bjhNew Member

asked in Webroot Mobile Security for Android

renewed subscription for android but keep getting request to update

get an note important update available from secureanywhere. I click on continueit takes me to get the new app, i click on that shows webroot mobile security. I select open, then get the option to uninstall old app. I select that and say ok to unistall app, it doesn’t do anything just sits there

1 day ago

jmrathbunNew Voice

asked in Webroot® SecureAnywhere™ - Antivirus

Carbonite Intrusion

My Webroot has been unobtrusive until recently. Now, every morning, I get a pop-up telling me I need a Carbonite account. My attempts to comply have been frustrated (and frustrating). When I try to log in, it doesn’t like my credentials. It says it will send me a code but never does.Why is this happening and what can I do to get rid of it?

1 day ago

magrittianFresh Face

asked in Got a Question?

*Secure Erase feature not working and/or erasing large files too quickly?

Hi everyone, I am trialing the most recent version of Webroot I S Complete and had a question about the Secure Erase feature. I noticed when I put it on 3 or even 7 (max # of overwrite) Webroot seems almost waaay too quick to shred the file. I noticed this especially on say files around 1gb in size (even video) If talking specifically about the max overwrite of 7 passes, is this normal for it to be so quick?? I’ve had a few other file shredders that I sometimes use too, and if I chose either 3 to 7 wipes they take significantly longer (maybe minute or two) Anyway, just wondering if anyone else has noticed this and if I need to put a support ticket in? Btw, here is a link that someone else brought this up longer ago for more details: Thanks all of you for being great help and take care today! Jeff 🙂

1 day ago

NoxyniteFresh Face

asked in Got a Question?

Iphone and Ipad?

The update is only for iPhone and iPad only? I can't use for for android anymore?

2 days ago

WenInSingFresh Face

asked in Webroot® SecureAnywhere™ - Internet Security Plus

How to get assistance?

I purchased a package online 1 week ago. Have had problems from the get go. Opened a ticket almost immediately. No response whatsoever. Continued to ask questions in the same open ticket. Have asked 6 times. Yet ZERO response. Funnily enough, yesterday, received what looks like an automatic generated email asking me to review my recent purchase. Totally unsatisfactory and wish to get a complete refund as the the service is not only pathetic but the security package for 5 devices is only downloading to my computer as the mobile app is not even available in the country where I live. How to get a refund when the questions I’m asking are not even being answered? Consumer affairs? A very disgruntled customer. Singapore

2 days ago

meditek10New Voice

asked in Got a Question?

Carbonite!

Carbonite has become a major irritation. Not only is it abominably slow but every time I’m diverted to it I’m questioned by an annoying security app only to find my password doesn’t work. I seem to have to generate a new one for each visit. Last time I visited I forgot my password I clicked on the resulting email and found myself logged in to my account!!!Why has Webroot put itself in the hands of these amateurs? Who are they anyway? Norton killed itself doing a similar thing when it hitched up with Symantec.

2 days ago

SkyeMoNew Voice

asked in Webroot Mobile Security for Android

How to use DuckDuckGo with new Webroot mobile browser

How do I encorporate DDGo into the nrwy Webroot android mobile security browser?

3 days ago

htc88Fresh Face

asked in Webroot® SecureAnywhere™ - Antivirus

On Every Boot UAC Wants Approval for Webroot, 2020/May

"Do you want to allow the following program to make changes on your computer? I am getting the UAC prompt each time I start/boot up my desktop PC. This occurs after the 5/13/2020 Windows 10 automatic update, which was KB4556799. Before that Win 10 update, there was no UAC prompt upon PC start up. Something has changed. Please advise how to make it authorized at PC boot up, and are other people encountering this issue since that Win 10 patch? Webroot SecureAnywhere anti-virus V9.0.28.39 on a Windows 10 v1903 Home Premium desktop PC.

3 days ago

gluefingersNew Member

asked in Webroot® SecureAnywhere™ - Complete

new Webroot App screwed up everything

Jusrt tried installing the new Web app you wanted me too. Now I can’t uninstall the secure anywhere app; I can NO LONGER login with my password & am I supposed to do this on all my devices as so far my phone & chromebook are screwed up!!? Please advise & solve or refund my $$. A company is only as good as their support - so far it has been a nightmare. An hour looking for answers that should have been a breeze. Joseph Quarto~ Removed Private Information, Phone Number ~ PTD

4 days ago

ProFusionNew Member

asked in Webroot® SecureAnywhere™ - Complete

How to add a New Product keycode on Management Console

Hi,I noticed few days ago, that the “ADD PRODUCT KEYCODE”, in my consumer management console has been removed, but in the help menu still showing the same procedure for the mentioned button 🙄!!!Any ideas how to add a new keycode in the same console?Thank you all in advance!

4 days ago

angelfire52New Member

asked in Got a Question?

2 accounts

I brought a webrot online and paid for it on my credit card….(Deleted Keycode) PTDI got another webrot from Geek Quad… (Deleted Keycode) PTD The first one is the one that is active on my computer. I need refund back to my credit card for the one their.

6 days ago

cgomeza92New Member

asked in Webroot® SecureAnywhere™ - Antivirus

Blacklist Removal Request

Hi, please could check the site:https://lasallanos.edu.ec/To remove it from the blacklist, is a site for an Idioms Center, thanks.

8 days ago

aqilaCommunity Manager

published in Webroot® Universal Reporter

FAQs and Troubleshooting Guide Universal Reporter 1.3F.A.Q.

We have just put together a guide collecting and answering the most commonly asked questions for Universal Reporter 1.3: Webroot™ Universal Reporter Troubleshooting FAQs Help Categories:Setup & Installation Issues Report Templates & Scheduling When Reports Do Not Run File Location Information Outputs 1.Setup & Installation Issues Q. When I download the installation MSI package from the Webroot website and run it, it says that the same version is already installed and offers to uninstall or repair the installation. How do I get the latest version of the product?A. Browsers often cache downloaded files and images. This prevents getting the latest package.To ensure the latest package is used, it is recommended to clear the browser cache prior to downloading the latest version. This can be done by visiting the browser settings. Q. Is there important information I need to know regarding the installation of the product?A. The product is

120

8 days ago

harrison3814New Member

asked in Webroot® WiFi Security

Wifi security not connecting to automatic location

The Webroot Wifi Security attempt to connect to automatic location is just spinning. Any thoughts or suggestions? Thanks.

8 days ago

SBGFresh Face

asked in Webroot® SecureAnywhere™ - Antivirus

Webroot services persist after uninstall

After uninstalling WSA, the core and sky services persist, causing problems with other software. Because they are placed as system files, they resist normal and reasonable means to remove them. They also resist removal by people with some technical skill. And other AV programs. And Webroot’s own cleanup executables. I would think that software that cannot be uninstalled by the computer owner with reasonable effort would qualify as malicious. Of course, sending in a support ticket has gotten zero response. I approach an hour waiting for someone to pick up the phone.

11 days ago

ZhenNew Member

posted in Got a Question?

Stop with the popups "Sign up for My Account" and other popups. Just STOP.

Giving McAfee and other cancerous anti-virus a run for its money in terms of ANNOYING and OBNOXIOUSWho thought allow Webroot SecureAnywhere to send popups to their customers was a good idea? This is beyond annoying. I have never seen these sort of annoying popups until now this month and I’ve been subscribed since 2016. Stop asking us to sign up for “My Account” and stop asking us to accept your terms of service. How many times do I have to close these damn popups before I chargeback my credit card?

11 days ago

aqilaCommunity Manager

published in Webroot® Universal Reporter

Universal Reporter Troubleshooting FAQsF.A.Q.

A new troubleshooting guide for Universal Reporter containing helpful FAQs

280

11 days ago

cpcnwNew Voice

asked in Got a Question?

How do I remove expired keys from the Console at https://my.webrootanywhere.com

As per topic I have lots of expired keys - how to delete them?Also I am sure I could just manually add keys here? Can’t seem to do that either….As per topic - how to do this? I can switch between consoles but not delete unused / expired?

11 days ago

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