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2 months ago

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dcikeNew Member

asked in Got a Question?

how to access Webroot console on mobile app?

Why am I unable to access the Webroot console on Webroot mobile? When I click on the Webroot mobile app it takes me to a Chrome web page.

3 days ago

BabyBytes2000Fresh Face

asked in Got a Question?

Carbonite Webroot My Account CE 22.4 Portal

When will Mobile and Chromebook devices be displayed in the My Account Portal? I am accessing my account via the New Carbonite Webroot portal page. I am on the Security Summary and I should have 5 devices. Only 2 PC’s show up. Nothing for the phones or chromebook. How I am supposed to know how many keycodes I have left and where they were distributed? Also, if I had to deactivate one of these devices (because I have a two year subscription) there’s no way to do that either. The older portal had many features you could run directly from it. They were under the COMMANDS section. There was SCAN, System Optimizer, Restart PC, DEACTIVATE, Cleanup, Lock PC, Shutdown PC. It also required the security code one created when logging in.But the new Carbonite portal is missing these features. They added security questions but not the security code. And there are no Commands like I listed above.The whole thing is very confusing from a consumer point of view.

4 days ago

diverjerNew Voice

asked in Got a Question?

What happen to my account?

I renewed Webroot from an Amazon purchase and when I go to my account from within Webroot, I go to a place called Carbonite-Webroot and they don’t have all my information on second computer. Have I been hacked, just a few minutes before that when I went to my account from within Webroot, it shows 7 days left on my two computers. Then I put in new keycode and end up going to Carbonite-Webroot and have to create a whole new logon. And it says my second computer has expired and it had 7 more days. Haven’t started it yet to enter new keycode. I don’t know what this Carbonite is? I see I can’t type suppose to be What happen to my account and it won’t let me change it.

4 days ago

marcosalmeidarjFresh Face

asked in Webroot® SecureAnywhere™ - Antivirus

Website Removal From Blacklist And Phishing

Hello Gentlemen Webroot Antivirus TeamMy wordpress site at the domain: https://www.zapespiao.com.br/ was outdated that ended up being invaded by Hacker, being inserted thousands of Japanese keywords.Not enough, my site was classified by antiviruses as a distributor of Phishing, and harmful software downloads.Deletes all contents of the currently empty “Folders and Files” domain. a new website will be created, following the new internet security rules and guidelines.I would like to request the kindness of the “Webroot Antivirus Team” to re-evaluate my domain and remove the notice in internet browsers.Google Safe Browsing Audit: https://transparencyreport.google.com/safe-browsing/search?url=https:%2F%2Fwww.grupociende.com.br%2FSucuri site check audit: https://sitecheck.sucuri.net/results/https/www.grupociende.com.brTotal Check Virus Audit: https://www.virustotal.com/gui/url/c0a9986c4d324055ff5f0df58cb9beed4897b0a1880a4dcc5f8038ab99f93e24Yours sincerelyMarcos Almeida

6 days ago

diverjerNew Voice

asked in Webroot® SecureAnywhere™ - Antivirus

MsiInstaller error code 1013 every 15 minutes after updating new keycode

I am getting this MsiInstaller error code 1013 every 15 minutes on both Windows 10 computers. It happened soon after updating Webroot with new key code. Have done this in years past and no problems. Can’t seem to get any support from Webroot when I click on “Help and Support” nothing happens.So to test my theory Webroot was the problem, I got both laptop and desktop (both Windows 10 with current updates) and was watching via computer management screen the error mention above happen every 15 minutes on both computers. On laptop I removed Webroot and started using Microsoft default virus software. No more errors have occurred on laptop for last 2 ½ hours. Still getting errors on desktop. Also, noticed something I don’t remember seeing before and that is a little padlock on the Webroot tray icon. Maybe it’s always been there ? I did set Webroot not to auto update, that hasn’t made any difference. More of the error code info is below: Product: Core -- Unable to install

10 days ago

RRPELLETNew Voice

asked in Webroot® Business Endpoint Protection

jeffcNew Member

asked in Got a Question?

How to stop Mcaffee and Norton virus warning popups

Everytime I go on Google Chrome, Mcaffee and Norton bombard me with at least 20 virus warnings that my computer is infected. I must carefully close each screen by selecting the x in the middle of the screen on the right side. I had my Geek Squad people remove the problem a week ago but it has returned. It has obviously embedded itself into my PC.

17 days ago

durantashCommunity Leader

asked in Webroot® WiFi Security

wifi security login problem

Hi,when i try login webroot account for use trial wifi security. show error Amir

20 days ago

rorowlandsFresh Face

posted in Webroot Mobile Security for Android

Trouble upgrading Webroot Mobile Security on Android S22

Sent a support ticket 9 days ago...no response. After a long wait on hold today I finally got through to someone that verified what I suspected. There is a BUG they are working on specifically with Android Version 12 UI Version 4.1. There is no information on when this BUG will be fixed. I hope this post will help or save you some time if you are encountering the same issues.

21 days ago

MikeRRetired Webrooter

posted in Webroot® SecureAnywhere™ - Antivirus for PC Gamers

Just hit 10,000 followers on the @WebrootGaming Twitter!!

[b]Pretty good for 3 months!![/b] :D   [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/11312i3B346302262AFE0A.png[/img]

21 days ago

denrich56Fresh Face

asked in Webroot® WiFi Security

WiFi login problem with my PC using Win 10

Keep getting login failure message on my WiFi login screen. Problem has started since recent subscription renewal. I have a Webroot account which shows WiFi Security active but shows no days left for subscription.

21 days ago

muskehntrNew Member

asked in Got a Question?

scan cancels after 4 seconds

I start the scan, the scan cancels after 4 seconds. Subscription is current.

22 days ago

MT NativeNew Voice

asked in Got a Question?

Subscription

I have Webroot on 2 different laptops. My subscription just renewed so I checked both of them to be sure it updated. I discovered that one laptop says subscription 371 day and the other says subscription 255 days. Why is there such a difference, shouldn’t both of them be the same?

24 days ago

gl3nnn

posted in Webroot® SecureAnywhere™ - Antivirus

Webroot SecureAnywhere auto restarts itself after manual shutdown

Hello,   So i've never had this problem before. It has just recently started. It has happened a few times. Everytime i perform a manual shutdown on Webroot it stops. A few seconds later it just auto activates itself and comes online again. I've tried going into task manager and stop Webroot processes after i've performed a manual shutdown, it didn't solve the issue.   Any help would be great.   Thanks

26 days ago

collelizNew Member

asked in Got a Question?

renewal

Hello You took payment out of my checking account to renew my three computers . But the renewals were not done . Please renew them and notify me

27 days ago

klpdkeNew Member

asked in Got a Question?

hacked

I have a credit card that I only use for online purchases; only on my home wi-fi. Someone hacked into it and, fortunately, the credit card company alerted me and protected my account. Aren’t I supposed to get some sort of alert from webroot?

27 days ago

kleinmat4103Popular Voice

asked in Webroot® Consumer/Business - for Macs

Disabled ID Shield For Client: Now WR Says Unprotected

We have a few new clients using Adobe CS and were advised to disable ID Shield in our policy to enable this to work.The problem is it now shows Webroot in a “Protection Disabled” state and prompts the user to enable ID Shield, which they cannot do because policies are centrally managed. I found a 5 year old thread on this with some promises by Webroot to address, but seems to me the issue is the same as it was in 2017.Is there any update on this? Thanks!

27 days ago

MrPeteNew Voice

asked in Webroot® Business Endpoint Protection

Discover Admin Recent Logins?

This should be simple: we run a large multi-site network with a number of admins.I need to see the status of our Admins:Name and email, 2FA status, admin type (all on current console) Most recent login date Any login failure info you can provideI can’t see ANY way to discover which admins haven’t logged in. Not in the old or new console, not in API reporting. :(How to solve it?

1 month ago

TevitaNew Voice

asked in Got a Question?

Red shield with white cross

I am having difficulty deleting malware infection. It is showing as white cross on red shield. I have uninstalled and installed four times with same result. Any thoughts?

1 month ago

Linda WattFresh Face

asked in Got a Question?

How can I turn off Webroot while uninstalling AVAST.

When I try to uninstall AVAST which has appeared uninvited on my computer it crashes my computer. It has been suggested that I turn off Webroot and try and uninstall it again.

1 month ago

Larry1936New Voice

asked in Webroot® SecureAnywhere™ - Antivirus

Anyone else: BSOD 0x50: PAGE_FAULT_IN_NONPAGED_AREA during full scan of drive?

Full dump below. Happened twice in a row while running full disk scan. Seen notes about problems like this but they’re old. This is version 9.0.32.58. I believe this to be the current release but don’t know how to check that. I also don’t see an option to check for updates.Microsoft (R) Windows Debugger Version 10.0.22621.755 AMD64Copyright (c) Microsoft Corporation. All rights reserved.Loading Dump File [C:\Windows\MEMORY.DMP]Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.Symbol search path is: srv*Executable search path is: Windows 10 Kernel Version 19041 MP (8 procs) Free x64Product: WinNt, suite: TerminalServer SingleUserTSEdition build lab: 19041.1.amd64fre.vb_release.191206-1406Machine Name:Kernel base = 0xfffff802`60000000 PsLoadedModuleList = 0xfffff802`60c2a2d0Debug session time: Tue Nov 1 11:09:45.171 2022 (UTC - 5:00)System Uptime: 0 days 2:14:42.557Loading Kernel Symbols............................................

1 month ago

cyberwaspFresh Face

asked in Webroot® SecureAnywhere™ - Antivirus

Webroot popup

Lately, at random times the Webroot banner pops up in the lower right corner. It’s the same one that shows when the program first loads. Is this due to an update or is something amiss. Curious. TIA

1 month ago

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