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ScountingNorthFresh Face

asked in Webroot® WiFi Security

Webroot VPN question?

Hello, I purchased Webroot some time ago after reading [url=https://www.pcmag.com/review/328405/webroot-secureanywhere-antivirus]this review[/url] I think it's great and I like the services very much. But I just noticed that you as well offer VPN services. Currently I'm using Surfshark that has CleanWeb feature that works like a malware/tracker/phishing protection and an adBlock as well. Does Webroot WiFi Security VPN provide similar features? If you have adBlock and tracker/malware protection implemented I would consider switching since I like your antivirus very much. And what protocol does it use on Android devices? Thank you.

11 hours ago

lhigdon2325New Voice

asked in Webroot® Consumer/Business - for Macs

Latest Mac Malware

Spoke with Webroot technical support about latest version not detecting latest Mac malware. The tech support person wasn’t inclined to believe me and would not help further. Anyone here know why malware discovered in December ‘21 and Jan ‘22 would not have detection in place. Please don’t ask me to contact technical report (read above).

15 hours ago

FalconNew Voice

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Create a NEW My Account?? Why? Is this May 2022 popup even from Webroot?

I have had a Webroot account for years now, but each morning for about the last week when I start my Windows 10 PC, this popup appears telling me to “click here” to “create a NEW My Account.” Is this (late May 2022) popup even from Webroot? If it is, why am I being asked to create an account when I already have one (sounds highly suspicious to me)? If the popup is not from Webroot, what steps should I take to eradicate the little vermin? Thank you.

1 day ago

MushuFresh Face

asked in Webroot® SecureAnywhere™ - Antivirus

HELP

My dad's had acct for years and passed away. I've been trying for 4 days to renew and get technical support. I'm completely computer illiterate. I've opened tickets and got no response. I found a phone # yesterday and spoke with someone claiming to be from Webroot. I gave them access to my computer and am supposed to speak with them again today. I have no idea if I got scammed and put multiple families at risk. Can someone please help!?

1 day ago

venus60Popular Voice

asked in Webroot® SecureAnywhere™ - Complete

Webroot Popup Message

Hello Everyone.I am getting this new Pop Up message o my computer. Would you please let me know what i need to do, also, how can i disable it.Thanks.Also, How is Baldrick doing.

1 day ago

OhlersNew Member

asked in Webroot® Consumer/Business - for Macs

re-installing on Catalina

After upgrading to MacOS Catalina, the WSA window launched on every new login.Really annoying, and no way to control it.So I tried uninstall Webroot, and reinstalling.But after clicking the installer, nothing happens.The webroot icon is sitting in the dock, its open, and clicking it, the menu-bar with only shows “WebrootSecureAnywhere” but just that, no dropdown menus, or app window .I tried this two times, and same result.Please advise

1 day ago

asherotoFresh Face

asked in Webroot® Business Endpoint Protection

Slow - very slow - too slow - for about a decade now - 12,000 forum results concur

Hello,I’ve used Webroot for almost a decade. It absolutely the strongest protection out there. I have never, ever, not even once, had a virus infection that I had to remove. It always blocks it. I love Webroot… except….The bad news… it DOES cause Windows slow down a LOT. This has plagued Webroot for years… really ever since I initially recommended it to a former employer and convinced them to switch to it back in 2013. They now have it deployed to several thousand endpoints.I would really like Webroot to focus on improving the speed. There are unnecessary things that occur in the WR client, such as when there is a directory exclusion set in the console, the WR client re-scans the entire directory every so often, finds all EXEs, and re-determines its status even if the directory is excluded. Many processes are tracked, whether excluded or not, and it still runs through its system, it just doesn’t alert on the issue. This is just one example of unnecessary processing power.Sadly I am rem

2 days ago

Element_115Fresh Face

asked in Webroot® SecureAnywhere™ - Antivirus

ZhenNew Member

posted in Got a Question?

Stop with the popups "Sign up for My Account" and other popups. Just STOP.

Giving McAfee and other cancerous anti-virus a run for its money in terms of ANNOYING and OBNOXIOUSWho thought allow Webroot SecureAnywhere to send popups to their customers was a good idea? This is beyond annoying. I have never seen these sort of annoying popups until now this month and I’ve been subscribed since 2016. Stop asking us to sign up for “My Account” and stop asking us to accept your terms of service. How many times do I have to close these damn popups before I chargeback my credit card?

3 days ago

joshtsNew Voice

asked in Webroot® SecureAnywhere™ - Complete

Receive Notifications WebAdvisor viruses found; Nortor 5 viruses found; Trojan.win32.generic detected

Windows 10 installedI have installed Webroot: Secure Anywhere ce 22.2After I clicked on a link to view a movie I have been receiving these message; notifications. Receiving notifications your computer is infected anti-virus updated required.Notifications received:Windows WebAdvisor: viruses found 5, your computer is infected by viruses. Click here to renew anti-virus;12:27 pm qwwnvw.smarteye.com------McAfee critical virus alert, click here to renew antivirus;1:24 & 1:25 pm qwwnvw.smarteye.com-------Trojan.win32.generic detected.;----Norton Anti-virus message: your windows 10 is infected with 5 viruses time 12:20 pm & 12:27 pm qwwnvw.smarteye.com-----Checked startups nothing found; checked add-ons could not find Web Advisor;Checked extensions could not find Web AdvisorChecked control panel for could not find McAfee; If I turn off notifications, I do not receive ant notices.Ran Webroot did not find any virsuses.

5 days ago

rorowlandsNew Member

posted in Webroot Mobile Security for Android

Trouble upgrading Webroot Mobile Security on Android S22

Sent a support ticket 9 days ago...no response. After a long wait on hold today I finally got through to someone that verified what I suspected. There is a BUG they are working on specifically with Android Version 12 UI Version 4.1. There is no information on when this BUG will be fixed. I hope this post will help or save you some time if you are encountering the same issues.

6 days ago

meditek10New Voice

asked in Got a Question?

Carbonite!

Carbonite has become a major irritation. Not only is it abominably slow but every time I’m diverted to it I’m questioned by an annoying security app only to find my password doesn’t work. I seem to have to generate a new one for each visit. Last time I visited I forgot my password I clicked on the resulting email and found myself logged in to my account!!!Why has Webroot put itself in the hands of these amateurs? Who are they anyway? Norton killed itself doing a similar thing when it hitched up with Symantec.

8 days ago

asherotoFresh Face

posted in Webroot® Business Endpoint Protection

Bug - Webroot Blocking Itself - attempted to load a non-system/Webroot DLL

MSP here using endpoint protection.Problem 1 - For some reason my Webroot clients never update, on any computer. I always have to install the latest WRSA.exe installer manually. This has been going on for over a year.Problem 2 - I installed the latest, 9.0.32.60 a few minutes ago. Upon inspecting the WR log files, I found that Webroot is blocking itself when updating/installing.Blocked: Webroot Process ""C:\Program Files\Webroot\Core\WRSkyClient.x64.exe"

8 days ago

Carkparedes47New Member

asked in Got a Question?

Como recupero una factura de renovación (How do I retrieve a renewal invoice) ~PTD

Buenas noches, necesito me indiquen como encontrar una renovación del anti virus y activación del mismo….(Good evening, I need you to tell me how to find a renewal of the anti virus and activation of it….) ~PTD

9 days ago

MiedenjlsNew Member

asked in Webroot Mobile Security for Android

I can not access my webroot account.

I enabled webroot to use Lastpass authenticator. When I got a new phone webroot info did not transfer in the Lastpass authenticator app. I do not have a secret code to start over because I can not access my webroot account. Where do I go from here?

10 days ago

motonNew Member

asked in Got a Question?

URL false positive

How can whitelist my website from your database if I’m not a client? Website is clean and working perfect.

11 days ago

mfleck_2000New Member

asked in Got a Question?

Keep getting notification on my phone: SecureAnywhere Important Update Available

This notification is relentless, alerting me every five minutes! I’m not 100% sure it’s even coming from Webroot. It’s telling me to download the new app from Play Store, Launch the new app and create an account (already have an account, why is it asking me to create a new account?), and remove the retired app. Is this really coming from Webroot, or am I being scammed?

11 days ago

Limpy9New Member

asked in Webroot® SecureAnywhere™ - Antivirus

SecureAnywhere Is Not Turning Green

My secureanywhere is showing important updates available I have downloaded the webroot but secureanywhere is not turning green

11 days ago

afcs316Fresh Face

posted in Webroot® SecureAnywhere™ - Internet Security Plus

renewing

I currently have almost a week before i renew. why is webroot attemping to collect my renewing cost days before expiration. My banking institution has that cost amount currently pending

12 days ago

DMCATLFresh Face

asked in Webroot® SecureAnywhere™ - Antivirus

Why does Windows Defender continue to run after installing Webroot Secure Anywhere?

After installing Webroot Secure Anywhere, I noticed that Windows Defender continued to run and appears as the primary security software under Windows Security - Virus & Threat Protection. This is not the case when using other security software - examples that come to mind are Norton 360 and Sophos.Also, the Windows Antimalware Service Executable is running all the time, performing scans and using significant resources. While I tried turning it off, including through the Windows Registry, it cannot be disabled.I’m pretty sure that this is a defect in the Webroot software, unless Webroot has decided to use the Windows antimalware engine in place of its own. Note that I have tried this on two different machines running Windows 10 and Windows 11 respectively with the same result. And aside from Windows Defender, which Webroot should be disabling, there’s no other security software running.I’ve opened a Support Ticket with Webroot Support, but have heard nothing yet, so I was hoping to

17 days ago

rustyiNew Member

asked in Webroot Mobile Security for Android

closing account

How can I completely close my account and so that I can stop getting upgrade notices on my phone that don’t work? I literally get a notice every 5 or 6 minutes and following the upgrade instructions goes to a broken link. If WebRoot cannot get a simple upgrade to work then how can I trust them to provide security for my devices? I’m not the only one with problems because numerous people have left one star reviews of the phone app over the last few weeks and Webroot has obviously not addressed the issue.

19 days ago

stfranklinNew Voice

asked in Got a Question?

"Sign up for MyAccount

Webroot recently started showing me a popup at start up of Windows 10 containing the words: “Sign up for MyAccount.” I am already signed up! Yet this braindead program keeps showing me the popup. I am getting tired of clicking the little X. There should be some built-in interaction between the popup and the fact that I am already “signed up.” I have tried just about every suggestion on the internet. Apparently Webroot has gone out of their way to circumvent the normal Windows popup override system. HELP!

19 days ago

RROKayONew Voice

asked in Got a Question?

2 questions what is going on with Webroot?

2 questions 1st.? I had to update and sign into android phone app was this really webroot and did I get a new webroot app or something? 2nd ? I kept /keep getting a prompt to sing into webroot account on my desktop the prompt tells me to sign into my webroot account when I go to the account even via webroot I get to a place that is sign into webroot carbonite and I try to sign on there but cannot Is my webroot account still good

20 days ago

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