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Product Help & Discussions

16012 Topics

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freydrew Community and Advocacy Manager

[BETA] Webroot Mobile 5.5.5

Webroot is actively working to address the issues with the Webroot Mobile Security & Antivirus app and again apologizes for any inconvenience you may be experiencing. So far, our QA testing indicates the 5.5.5 beta version shows improved app performance and reduces device resource usage significantl...

Webroot Mobile Security for Android
5510 106
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5 hours ago
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Db675 New Member

Notification icon about an action required is a false one
Question

I got the gray icon with the brown exclamation point in the tray. I can't get it to reset to the green icon. It points to "Action required: password manager". To reset the icon, I installed Lastpass (what else, right?) which I don't need because I'm using something else. Also, I never had any passw...

Webroot® SecureAnywhere™ - Internet Security Plus
8 0
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8 hours ago
J
jrichers

SecureAnywhere displaying Action Required for New Password manager
Question

My secure anywhere is showing yellow due to the new password manager LastPass. I've updated my information and installed the app on my laptop, but secureanywhere continues to show the warning.

Webroot® SecureAnywhere™ - Internet Security Plus
11 0
J
14 hours ago
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felipevbnm New Member

No WRData folder
Solved

All I have in Program Files is a folder called Webroot with "SecurityProductInformation.ini", "WRSA.exe" and "WRSkyClientConnect.x86.dll" in it. And in the Common Files folder in Program Files, there's another folder called Webroot with a folder called WebFiltering in it, but there's only two DLLs f...

Webroot® SecureAnywhere™ - Antivirus
83 5
F
14 hours ago
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LLiddell Administrator

Scan out of date

Hey folks, Are any of you seeing messaging in the Mobile Protection app that says "Scan out of date"? If so, would you mind posting screenshots here in the thread below?

Webroot Mobile Security for Android
1648 44
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15 hours ago
J
jberbs New Voice

LastPass icon add-on no longer displaying on IE browser
Question

LastPass icon add-on is no longer displaying on IE browser since June 14, 2019. It was fine since the transition but just disappeared. It shows in add-on list with no check mark but when I disable it then re-able it; still no icon. It shows in Manage Add-ons as Enabled. IE browser version 11...

Got a Question?
12 0
J
18 hours ago
L
lou0819

Webroot Scheduler
Question

My scheduler reverts back to the original time & day when I close my computer. I've used webroot for years & never had this problem in the past. I save it but when I open it back up it's back to the original day & time.

Webroot® SecureAnywhere™ - Antivirus
30 1
Rank
1 day ago
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DarthGarrus New Voice

Yellow alert for an active account?
Question

My webroot PC protection (W10 64) turned on the yellow alert. It says there's a problem in the 'my account' section, but there's nothing wrong there. It confirms that I have an active subscription, good for another 100 and some days. I followed the 'access web console', opened my webroot page and...

Webroot® SecureAnywhere™ - Complete
69 2
D
2 days ago
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jmrathbun New Voice

Webroot Firewall vs Win 7 Pro Firewall
Question

Recently I've run into problems with downloads freezing my system, especially from Steam but also from NVIDIA. In one case, it appeared that Windows 7 Pro firewall was blocking Steam's downloader from accessing the Internet by just freezing my system every time Steam tried to download and apply a pa...

Got a Question?
72 5
J
2 days ago
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Webroot Team Administrator

Knowledge Base Reports available for Webroot Security Awareness Training

Reports available for Webroot Security Awareness Training

Reports are available for launched campaigns in Security Awareness Training and provide information on email delivery and training activities. The two main reports available are the Delivery Report and the Training Report Card. More information on Reports, including screenshots, is available in th...

Knowledge Base
11 0
Rank
3 days ago
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Webroot Team Administrator

Knowledge Base Verifying domains and load targets in Webroot Security Awareness Training

Verifying domains and load targets in Webroot Security Awareness Training

Verifying domains and loading targets are important tasks that need to be completed before phishing or training campaigns can be created. Verifying domains involves defining the domain(s) that will be used as part of campaigns. Email domains are added by adding an email address from that domain. A...

Knowledge Base
10 0
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3 days ago
Rank
Webroot Team Administrator

Knowledge Base How to set up notifications for Webroot Security Awareness Training

How to set up notifications for Webroot Security Awareness Training

Notifications are a handy way to stay updated when certain events happen in phishing campaigns. They can be sent during these types of events: On email open. When a user opens an email message. Note: Not supported by some email clients. On link click. When a user clicks a link in an email. On form p...

Knowledge Base
6 0
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3 days ago
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Webroot Team Administrator

Knowledge Base How to create a Program for Webroot Security Awareness Training

How to create a Program for Webroot Security Awareness Training

Programs provide a way for administrators to schedule multiple tasks in Webroot Security Awareness Training. These tasks include sending invitation emails and scheduling phishing and training campaigns. Rather than having to launch single tasks manually, a program allows the administrator to queue a...

Knowledge Base
8 0
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3 days ago
Rank
Webroot Team Administrator

Knowledge Base How to create a training campaign for Webroot Security Awareness Training

How to create a training campaign for Webroot Security Awareness Training

Training campaigns for Webroot Security Awareness Training are how Administrators enroll users in a variety of security related training courses. There are over 30 courses at the moment and Webroot continues to expand the list. Training campaigns can be run separately and independently of phishing c...

Knowledge Base
4 0
Rank
3 days ago
Rank
Webroot Team Administrator

Knowledge Base How to create custom Lure pages for phishing campaigns in Webroot Security Awareness Training

How to create custom Lure pages for phishing campaigns in Webroot Security Awareness Training

Lure pages are optional and are used in phishing campaigns to provide an extra web landing page after a user clicks an email lure message. They can be used to show a user that they have been tricked before being directed to educational courses or infographics. Lure pages are configured in the Secu...

Knowledge Base
4 0
Rank
3 days ago
Rank
psullivan Administrator

Knowledge Base How to create a phishing campaign for Webroot Security Awareness Training

How to create a phishing campaign for Webroot Security Awareness Training

Phishing campaigns are an important part of Security Awareness Training and enable Administrators and Security Consultants to send customized simulated phishing messages to users. Phishing campaigns can be configured to direct tricked users to educational courses and infographics, a customized lure...

Knowledge Base
6 0
Rank
3 days ago
K
kpax

Constant CPU usage 30-50% on laptop (not during scans)
Question

Hi! On my job laptop i'm constantly getting high CPU usage, somewhat crippling the machine and keeping the fans busy. This goes on for 24/7 no matter if I restart. Any idea how to fix it?

Webroot® SecureAnywhere™ - Complete
80 3
Rank
4 days ago
G
GreenKnight

Sonicwall AV is blocking Webroot downloads. Can you please work with Sonicwall to correct this?
Solved

The Sonicwall Antivirus is suddenly identiifying Webroot dowloads as Trojans.  Can someone from Webroot please contact Sonicwall to correct this?  From what I have read, Java updates and Sophos are also being flagged as Trojans.  They are both working with Sonicwall to correct the sit...

Webroot® Business Endpoint Protection
21588 11
B
5 days ago
Rank
Webroot Team Administrator

Knowledge Base Contact Us

Contact Us

Haven't found what you're looking for? Feel free to contact us via the corresponding phone number or email address listed below. Sales & Service Support (Home)For help with renewals, new subscriptions, refunds, and general inquiries Call us at 866-865-3265 Email us at askwebroot@webroot.com Te...

Knowledge Base
37 0
Rank
5 days ago
Rank
Webroot Team Administrator

Knowledge Base Our Products

Our Products

Webroot harnesses the cloud and machine learning to reliably predict and protect against cyberattacks in real time. Webroot secures businesses and consumers worldwide with endpoint and network protection, security awareness training and threat intelligence services. To find the best product for you...

Knowledge Base
28 0
Rank
5 days ago
Rank
Webroot Team Administrator

Knowledge Base FAQs

FAQs

Frequently Asked Questions How can we help you today? Want to find out about installing Webroot on your machine? How to find your keycode? The answers to these and more are below. Installation helpNeed help installing or reinstalling Webroot Secure Anywhere? We can help with that Click here Activate...

Knowledge Base
13 0
Rank
5 days ago
Rank
Webroot Team Administrator

Knowledge base Renew or Upgrade My Product

Renew or Upgrade My Product

Renewing or upgrading your Webroot product is easy. Pick your preferred method below. Renew or upgrade onlineFor help with renewing or upgrading your existing service Click here Renew or upgrade over the phoneHave questions or prefer to place your order over the phone? Call us at 866-865-3265

Knowledge Base
8 0
Rank
5 days ago
A
audreylaliberte

Endpoints needs attention, even after clean up...
Solved

 Hi,   I was wondering why my site is always displaying the "endpoints need attention". I cleaned up the computers. I did many full scans after and all of them said Protected and did not show any infected files anymore. But in my console I see the "endpoints need attention, last threat on...

Webroot® Business Endpoint Protection
3355 8
J
5 days ago
D
deeks New Member

Scan progress not only progressing but als jumping back?
Solved

How come the scan progress bar sometimes counts backward during a scan? On my Macbook Pro I have WR Secure Anywhere scanning back an forth it seems. I have for example 840.xxx files scannend and then not long afterwards the counter jumps back to 839.yyy files. What causes this somewhat strange beha...

Webroot® SecureAnywhere™ - for Macs
789 2
D
5 days ago
R
richfed

Status Notification Screen
Question

Under Settings --->Install Settings there is a check box for "Show a status notification screen on bootup." I have that checked, but I never receive any notifications on bootup from Webroot.

Webroot® SecureAnywhere™ - Complete
54 5
Rank
5 days ago

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