Re: webroot seems to be causing kbdclass.sys bsod in win10 with ms keyboard

  • 29 September 2016
  • 2 replies
  • 42 views

"Just to add to this thread anyone that has issues with the "WRkrn.sys causes blue screen failure" and Microsoft keyboards try this fix: https://www5.nohold.net/Webroot/ukp.aspx?pid=12&login=1&app=vw&solutionid=2544&donelr=1
"
 
After the latest Windows 10 Updates NO this method isn't working!
 
I have been inundated with phone calls today in another office! After examining the sys log, the computers are getting random bugchecks (bsod).
 
You guys at Webroot seriously don't expect us to replace keyboards as the fix !!!!!!!!
 
I have had to temporarily "Deactivate" webroot from these machines (12 endpoints)!!!!!
 
 
If these isn't addressed it is looking like we will end up shifting our clients to Barkly or Cylance.
 
 
 

2 replies

@ wrote:
"Just to add to this thread anyone that has issues with the "WRkrn.sys causes blue screen failure" and Microsoft keyboards try this fix: https://www5.nohold.net/Webroot/ukp.aspx?pid=12&login=1&app=vw&solutionid=2544&donelr=1
"
 
After the latest Windows 10 Updates NO this method isn't working!
 
I have been inundated with phone calls today in another office! After examining the sys log, the computers are getting random bugchecks (bsod).
 
You guys at Webroot seriously don't expect us to replace keyboards as the fix !!!!!!!!
 
I have had to temporarily "Deactivate" webroot from these machines (12 endpoints)!!!!!
 
 
If these isn't addressed it is looking like we will end up shifting our clients to Barkly or Cylance.
 
 
 
 
 
Hello pinoyians,
 
This is posted in the wrong Forum/Community.
 
This should be posted in the Business Forum.
 
Thanks,
BD
Userlevel 7
Badge +56
@ wrote:
"Just to add to this thread anyone that has issues with the "WRkrn.sys causes blue screen failure" and Microsoft keyboards try this fix: https://www5.nohold.net/Webroot/ukp.aspx?pid=12&login=1&app=vw&solutionid=2544&donelr=1
"
 
After the latest Windows 10 Updates NO this method isn't working!
 
I have been inundated with phone calls today in another office! After examining the sys log, the computers are getting random bugchecks (bsod).
 
You guys at Webroot seriously don't expect us to replace keyboards as the fix !!!!!!!!
 
I have had to temporarily "Deactivate" webroot from these machines (12 endpoints)!!!!!
 
 
If these isn't addressed it is looking like we will end up shifting our clients to Barkly or Cylance.
 
 
 
Did you contact support?
 
If the fix doesn't work for you then please contact support! Webroot Customer Service
 
Or call them:
 
Call 1-866-612-4227
M-F 7am?6pm MT

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