Webroot MSP Report?

  • 8 June 2021
  • 3 replies
  • 45 views

Badge +4

Hi, Is it possible to have something like a “MSP report“ instead of a report för every Site in Webroot?

It would be much helpful if the reports could report several/all sites with information per Site.

It’s tidious to have 1 report/site and the go throw these 1by1,

Some Summerizes Reports would be very helpful...or maybe im missing something here?


3 replies

Userlevel 3
Badge +8

Hello @JonnyArowell,

The Webroot Management Console has a large number of “All sites” reports (see below for a report I generated), but as with everything, the devil is in the detail.  For example, what are you looking for in an all sites report?

We are currently gathering input to build our next gen Universal Reporter that will include an all sites option.  I would love to learn what sorts of reports are needed.

 

Badge +4

Hi, and thanks for your reply...And know the Devil will explain :)

 

I think the report feature is ok but I would like to have the possibility for those sections Im intrested in per Site.

If I want to make a report for “Threat Detection Summary”, I woud like have the possibiity to ALSO have this for every Site in 1 report...Not like now...1 report för every Site. The reports are not so MSP friendly because i cant see sections per Site and that would be useful. 

These reports now are moore for sending to the Customer not using “internally”

It could be formatted like all the Sites/Companies  on one row and the Treats in i column

Site Threat Detection Summary
Company-1  5 of 10
Company-2 9/1000
Site-3 200/235

 

To take this further...Every Coulumn could be one or moore of the currently choosable report sections,

Ocourse some sections maye is not suiable for this example but it could be a great MSP Report to show important information for all our Sites, fast and easily.

Sitename Threats Attention Required Endpoint Status
(Infected/Clean)
Expired Status Managed By Policy
Company1 5/10 2/10 4/10 1/10 10/10
Site2 0/200 4/200 50/200 0/200 199/200
etc...          

 

 

One moore thing in this matter:

When the reports are coming by email it would be great if the Subject could include the “Site name”

Now the Subjekts are like this “Webroot SecureAnywhere Report: All Reports” and in the Message I can see what Site, is involved in the report. It would be much easier if the report Subject could include the Site name. Should also be an easy fix...See example below:

 

Further one moore thing about the reports.

When I click the link in the email and the report shows up in the browser, there is NO information for what Site the report are reporting on….This is really not ok.

 

This is a risk for delivering the wrong report to the wrong customer, and there is no way to follow up on the report, for what Site the report are reporting on...If reports are mixed up by a user named it wrongly there is no way to know what Site the report are showing information about.

I cant attach the downloaded pdf-report here nubut it would be safe because its completely anonymous...but the first page on the report would be a good place to have the Site name and / or Customer information. Should also be a easy fix for the report team to fix.

 

And then we have the filename….

Because the links are only valid for 48-hours they need to be doenloaded and saved BUT the Filename is surely secure by having a “serialnumber” represent the Filenname...instead it could be named as the “Report name ∓ Site name + and even better the report date”, as the default Filename.

 

Now the Devil has spoken, with hopefully clear examples :)

If I have missunderstood anything about my issues here, I’m very sorry and plz point me to the correct support forum so I can read about having my isuess fixed :)

Regards Jonny Arowell

 

Userlevel 3
Badge +8

Hi @JonnyArowell,

This is absolutely perfect.  Thank you very much for taking the time to give such detailed feedback.  It will definitely help everyone as we build out our reporting in the Console.  

Cheers,

Nick

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