Why are some machines not seen recently?

  • 8 June 2016
  • 1 reply
  • 665 views

I have some machines that are in a Not Seen Recently status but when I check them the client is running.  Why does this happen and what are the security impacts?

1 reply

Userlevel 7
Hello ?,
 
As long as the agent is running on the endpoint you have nothing to worry about from a security standpoint. This issue can happen because of the firewall, or a change in servers.

I'd advise reaching out to our support team and they can investigate based upon your environment.

Enterprise Number: 1-800-870-8102 Option 2
Enterprise Support: https://mysupport.webrootanywhere.com/supportwelcome.aspx?SOURCE=ENTERPRISEWSA

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