I have a handful of users on Mobile Protection, only two of whom have an iOS device. In the portal, the iOS devices go amber and report "WebRoot iOS agent is not running". The app on the phone, however, reports the phone is protected and all is okay.
According to WebRoot support, after a period of time, iOS will stop the app from communicating, presumably for performance or battery life considerations. Even then, the app appears to be running normally on the phone.
Also according to WebRoot support, when the agent is not reporting into the portal, the Scream and Location features are not available, though the other features are (Lock, Wipe, Password).
The suggested remedy is to have users open the app daily, or restart the phone daily, to keep the app communicating. I view this solution as lacking, and wonder about the opinion of other WebRoot Business users on the iOS Mobile Protection agent.
My clients are business owners with a lot on their plate. I am paid to provide a service so that they don't have to concern themselves with it. The location service is a primary reason for running this app, in the event of a lost or stolen device. If it may not be available at the time we need it, I'm going to have to look for other solutions.