I am trying to add my iPad. I have downloaded the app and created an id but it will not let me login
What do I do
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Welcome to the Webroot Community,
Sorry you are having these issues.
For information here's a KB article that you can look at explaining Webroot on an IOS. and here
Please look this over below and see if you have followed these instructions.
If these were the instructions you were using before, and you're still encountering an issue, it's possible the issue could be related to the permissions granted to your account.
To check your account permissions, sign into http://my.webrootanywhere.com, click your email address at the top right of the console, click Manage Users, and click the little person with the pencil icon on the right side of the screen. Ensure that all of the values for your user are set to either Access or Admin level and that there are checks in the Passwords and Passwords Services boxes. If anything is not set to that level and cannot be changed or a box is not checked and the value cannot be changed, please let us know by submitting a Support Ticket free of charge with an active subscription.
If issues still persist, it would also help to know in which app you are experiencing the login issue and the exact text of the error message. It's possible you might have downloaded our Backup & Sync app, which is only for Webroot SecureAnywhere Complete customers.
Hope this overly long reply has helped to clarify things,