I am a new customer to webroot. So far I love the speed at which the product works. The one item I do have question is concerning the status of devices located on the my.webrootanywhere.com
The page shows 1 pc protected with 0 infected and 0 infected in the last 24 hours. Under mobile security it shows 0 devices protected 0 devices needing attention and 0 devices infected. That is my problem. I downloaded and installed the two iOS apps per instructions and video. I can log into both items and the indication is as mentioned in the video. The key thingy turning green etc...... but as I use the device the website still says 0 devices protected.
What I am doing in error or what have I missed?