Question

Mac book Pro cuts support of Webroot with Catalina update


Mac book Pro says it will not support Webroot  after next update, which was Catalina, now Webroot says it will protect anything prior to Catalina but not after. No support at Best Buy right now.


11 replies

Userlevel 7

Hello @Charis 

 

Thanks for the info and I will ping a couple of Product Managers to see if they have any answers?

 

@brcoffey  and @PVaddi 

 

Thanks,

Userlevel 6
Badge +17

@Charis ,

Can I ask where you are getting the info about your macbook pro not supporting Webroot anymore? If you just updated to the most recent MacOS, it’s possible you received a message that mentions a -part- of Webroot no longer working with MacOs. However, this is a very minor change and will not affect usability at all.

 

If you have a screenshot or any specific wording in an error message, please provide that here.

 

Thanks!

-Keenan

Userlevel 7

@khumphrey it sounds like he is getting the info from Best Buy and I assume @brcoffey still looks after best buy subscriptions?

Userlevel 2

Makes sense to me.  All I know is my computer with Catalina IS infected and Tech Support can’t get it fixed.  We thought is was fixed and now the error is back.  Do I wait on hold another HOUR?

Userlevel 2

Funny thing is we were evaluating Webroot for a USG customer.  During our eval the machine we were using for testing was infected by Malware.  We are unable to clean it now.  

Userlevel 2
Badge +11

I just tested here https://www.amtso.org/security-features-check/ and I could download files without any warning from Webroot, either program or Chrome extension. Funny thing is that I have CleanMyMac X running too, and it’s giving out a warning about Eicar test, not Webroot.

So, is Webroot totally useless now?

Userlevel 7

Hello @hungpham 

 

Please read this thread about testing files: https://community.webroot.com/webroot-secureanywhere-internet-security-plus-13/webroot-internet-security-plus-fails-in-eicar-test-and-i-am-concerned-about-its-effectiveness-343007

 

And Webroot has it’s own test file from the thread I posted to:

 

Due to the way we detect Eicar, we do have an alternative test file that you can use:

http://download.webroot.com/WebrootTestFile.zip - you'll want to extract the file.

 

Sat 2020-04-25 19:47:26.0512    Blocked website: http://2016.eicar.org/download/eicar.com.txt (Rep: 10/Cat: 56/Det: BC)

Sat 2020-04-25 20:00:09.0872    Infection detected: E:\Daniel\Downloads\WebrootTestFile\WebrootTestFile.exe [SHA256: 00E07A9D9EA7603A8E9EFE9AA5C23CEC7B58A334030DB8B1CC8468F17A6E0EA1] [MD5: 29086233E89F2887F22C825A6CC2B8C2] [3/00080000] [W32.Webroottestfile]
Sat 2020-04-25 20:00:09.0872    Infection found in realtime: E:\Daniel\Downloads\WebrootTestFile\WebrootTestFile.exe [UniqueID: 9D7AE000, MD5: 29086233E89F2887F22C825A6CC2B8C2, Size: 211456 bytes] [524288/00000003] [W32.Webroottestfile]

 

 

Thanks,

Userlevel 2
Badge +11

Hi @TripleHelix 

Due to the way we detect Eicar, we do have an alternative test file that you can use:

http://download.webroot.com/WebrootTestFile.zip - you'll want to extract the file.

Thanks,

I could download the file, extracted the file to WebrootTestFile.exe WITHOUT any warning from Webroot.

 

Sat 2020-04-25 19:47:26.0512    Blocked website: http://2016.eicar.org/download/eicar.com.txt (Rep: 10/Cat: 56/Det: BC)

No block on my Chrome (with Webroot Threat Shield extension), I could download the file. Even I could open the file. The content is X5O!P%@AP[4\PZX54(P^)7CC)7}$EICAR-STANDARD-ANTIVIRUS-TEST-FILE!$H+H*

 

Any idea?

Userlevel 7

Hi @TripleHelix 

Due to the way we detect Eicar, we do have an alternative test file that you can use:

http://download.webroot.com/WebrootTestFile.zip - you'll want to extract the file.

Thanks,

I could download the file, extracted the file to WebrootTestFile.exe WITHOUT any warning from Webroot.

 

Sat 2020-04-25 19:47:26.0512    Blocked website: http://2016.eicar.org/download/eicar.com.txt (Rep: 10/Cat: 56/Det: BC)

No block on my Chrome (with Webroot Threat Shield extension), I could download the file. Even I could open the file. The content is X5O!P%@AP[4\PZX54(P^)7CC)7}$EICAR-STANDARD-ANTIVIRUS-TEST-FILE!$H+H*

 

Any idea?


Very odd and don’t know what to say as I don’t use any Mac’s. All I can suggest is to Submit a Support Ticket. I wish i could help more…. :zipper_mouth::poop:

 

Please read this thread about testing files: https://community.webroot.com/webroot-secureanywhere-internet-security-plus-13/webroot-internet-security-plus-fails-in-eicar-test-and-i-am-concerned-about-its-effectiveness-343007

Userlevel 7

@hungpham very odd Firefox Blocks it but Chrome just blinks but does not download anything?

 

 

And Chrome: https://imgur.com/a/b67TsvH

Userlevel 7

Now this link is blocked on Chrome! https://mackeeper.com/blog/post/616-cracked-mackeeper-risks/

 

 

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