I got a new keycode from Amazon, but the Webroot app keeps telling me I need to activate my account. I tried several times to log into my account, but it keeps logging me back out before I can even click on anything (it’s really instantaneous). I work during the hours Webroot technical support is available by phone. I called once and was told I would be on hold for approximately one hour. I have to work so that wasn’t doable. I called again and was told 35 minutes. I’ve tried email (they gave me a number to call that turned out to be a fax number once, and then another number that is available during business hours only), I’ve tried to open five different requests, which it assures me will be answered within 24 to 48 hours, but it will be a week tomorrow. I get the error message “Error(URFL601):You must confirm your previous registration before continuing.” I am about ready to uninstall the program and put Kaspersky or Norton in.
Best answer by Olddesertguy
Okay, all is good. I should have had more patience. One of the Webroot techs called me today. Apparently my email, which I got a long time ago and which ends in ~ Snip Private information, PTD ~, does not let any Webroot communications through. They were apparently sending me all of the emails but they don’t go through the email filters. They don’t even end up in the junk or spam folders. So I was panicking and getting irritated for nothing. They fixed everything and all is well. Thank you to everyone for the help.