Webroot® SecureAnywhere™ - Internet Security Plus
Webroot® SecureAnywhere™ - Internet Security Plus
- 2,475 Topics
- 9,957 Replies
I'll attempt to be as clear as possible. I have been using Webroot IS for almost a year. I have 60 days left on my subscription. This subscription was for a 5-user license. However, I've only used 2 or 3 (if my tablet counts as one) of those licenses. In addition, back in December 2013, I also purchased a 5 user license of WSA Complete. (It was a great deal on New Egg that I couldn't pass up.) My son used one of those licenses for about a month and then switched back to another AV. I have not used any of the other licenses. So, my question is 1) do I still have unused IS licenses that I can use to extend my 60 days; and 2) do I still have Complete licenses that I can use to add-on or extend my 60 days? Thank you.
Greetings,I bought Webroot Internet Security Plus | Antivirus Software 2022 |3 Device |1 Year Download for PC/Mac/Chromebook/Android/IOS + Password Manager from Amazon; and I do not know how to download it to my chromebook. I don’t see the instructions.Could you please help me?
I had some problems with my laptop and reinstalled Windows 11 to factory settings a few times and reinstalled Webroot Anywhere. Now, the Security Summary shows that Webroot is protecting 3 devices but it’s the same laptop.Is there a way to remove two of them to show that there is only one device protected? Also, I might want to install Webroot on two more PCs, Will I still able to do that, even though the Security Summary shows that 3 devices are protected. I have the Webroot SecureAnywhere Internet Security Plus for 3 devices.
I have had a Webroot account for years now, but each morning for about the last week when I start my Windows 10 PC, this popup appears telling me to “click here” to “create a NEW My Account.” Is this (late May 2022) popup even from Webroot? If it is, why am I being asked to create an account when I already have one (sounds highly suspicious to me)? If the popup is not from Webroot, what steps should I take to eradicate the little vermin? Thank you.
I purchased a package online 1 week ago. Have had problems from the get go. Opened a ticket almost immediately. No response whatsoever. Continued to ask questions in the same open ticket. Have asked 6 times. Yet ZERO response. Funnily enough, yesterday, received what looks like an automatic generated email asking me to review my recent purchase. Totally unsatisfactory and wish to get a complete refund as the the service is not only pathetic but the security package for 5 devices is only downloading to my computer as the mobile app is not even available in the country where I live. How to get a refund when the questions I’m asking are not even being answered? Consumer affairs? A very disgruntled customer. Singapore
I have used Webroot Secure Anywhere for almost 5 years. I paid for 3 computers and I was always very happy and renewed every year. Until now.Now, every time I turn on my computer a message pops up telling me to create a new “My Account”. So I tried. Several times. I cannot log into my account. It says “username or password is incorrect”. Well which is it? is it the username or the password? I am not a mind reader. You have to tell me what the problem is.So I try to reset my password -- and the nightmare begins. I cannot reset my password -- the email that they are supposed to send never arrives (have tried several times ... checked spam folder ... etc.). THE PASSWORD RESET EMAIL IS NEVER SENT!!!I submitted a ticket with support and 7 days ago they told me that they couldn’t help me online “for security reasons” and I had to call. So I called the phone number I was given. Several times. And every time I am on hold forever.I do not have unlimited time. I am not going to sit
Can't get anyone from Sales on the phone - this is day 3. Also issues with online response to support ticket.
I need to modify my subscription. I have now left 3 messages with Sales, and no response whatever.In addition, I raised a support ticket when the last DNS Threat Protection outage occurred, and have had no email response. Now 3 or 4 days.Phone Tech Support response, however, is fast enough. But I’m concerned about what’s going on at Webroot where reaching sales is such a problem. BTW have also left messages with Billing, and no callback from them either.
The following message is displayed when I access chrome://management: "This browser is managed by a company, school or other organization. Your administrator can change your browser setup remotely. Activity on this device may also be managed outside of chrome." Chrome is installed on my home computer whose administrator I am . What could I do to remove this management? I saw a lot of complaints of this type on the WEB, but no solution was provided. I have installed Weebroot Internet security plus on my system and it didn't alert me that something suspicious happens in my browser. Any suggestion to identify who manages my browser or how to remove this management is welcome. Thanks!!!
I bought my program as a package through Best Buy (Internet Security Plus), but I was a Webroot fan/customer for many years before that. Yesterday, I was able to use the “Optimizer” function in the Utility page. Fast forward one day (today) and the option is gone and it looks like that option is only available with the Internet Security Complete subscription. Is the Best Buy subscription only for Internet Security Plus, or should I be getting the Internet Security Complete subscription? Thanks, Ken McKinley
I have a small NAS attached to my network. I have it mapped as the Z: drive on the computers on the network. I want to periodically scan the drive with Webroot from one of those computers (I don’t care which one, as long as I can get it to work). That does not seem to be possible right now.When I right-click on the Z: drive in File Explorer and select Scan with Webroot, it only scans the root directory and quits. If I select a folder below the root, it scans that folder but none of its sub-folders.So, it appears that on a mapped network drive Webroot is unable to scan anything more than a single directory at a time. This is a problem/defect that appears to go back at least 8 years. The only other reference I could find on here was a topic that was created 8 years ago describing the same problem. The most recent post in that topic was 6 years ago and the problem still existed then.Has the defect been corrected since then? If so, what do I need to do to persuade Webroot to scan more than
Having used webroot for several years I've never before encountered this issue... but now, each and every day I get a popup near the system tray letting me know that my "personal security report" is ready to view. OK, enough already. I don't need to see this on a daily basis. Can someone let me know how to disable this? Thanks!
I can’t login or reset password and have not received an email to reset the password. Webroot came with a laptop purchased at Best Buy. I tried to renew online and was billed 4 times. I have spoken with customer service and sales in an attempt to correct the problem. I purchased a new license from customer service and was sent an email that contained the download information. I have tried to download; I have tried uninstalling and reinstalling the software. I have tried to logon for customer service only to be repeatedly logged out. I’m more than frustrated. Prior to all of this I held on line for over 45 minutes for a support tech. I’m thinking it’s time to contact the Better Business Bureau.
Re "PUA.OSX.MacKeeper.1.r", how do I remove this MacKeeper related threat that Webroot is unable to? Log - Automated Cleanup Engine Starting Cleanup at 2015-Mar-28 14:52:20 Starting Routine> Detected /Library/Application Support/MacKeeper/MacKeeperATd [Name: "PUA.OSX.MacKeeper.1.r", MD5: 00000000000000000000000000000000] Automated Cleanup Engine Starting Cleanup at 2015-Mar-28 15:03:16 Starting Routine> Detected /Library/Application Support/MacKeeper/MacKeeperATd [Name: "PUA.OSX.MacKeeper.1.r", MD5: 00000000000000000000000000000000] Starting Routine> Detected /Library/Application Support/MacKeeper/MacKeeperATd [Name: "PUA.OSX.MacKeeper.1.r", MD5: 00000000000000000000000000000000] Quarantining File> Removing /Library/Application Support/MacKeeper/MacKeeperATd End of Log - Thanks
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