Webroot® SecureAnywhere™ - Internet Security Plus
Webroot® SecureAnywhere™ - Internet Security Plus
- 2,468 Topics
- 9,869 Replies
I purchased a package online 1 week ago. Have had problems from the get go. Opened a ticket almost immediately. No response whatsoever. Continued to ask questions in the same open ticket. Have asked 6 times. Yet ZERO response. Funnily enough, yesterday, received what looks like an automatic generated email asking me to review my recent purchase. Totally unsatisfactory and wish to get a complete refund as the the service is not only pathetic but the security package for 5 devices is only downloading to my computer as the mobile app is not even available in the country where I live. How to get a refund when the questions I’m asking are not even being answered? Consumer affairs? A very disgruntled customer. Singapore
Can't get anyone from Sales on the phone - this is day 3. Also issues with online response to support ticket.
I need to modify my subscription. I have now left 3 messages with Sales, and no response whatever.In addition, I raised a support ticket when the last DNS Threat Protection outage occurred, and have had no email response. Now 3 or 4 days.Phone Tech Support response, however, is fast enough. But I’m concerned about what’s going on at Webroot where reaching sales is such a problem. BTW have also left messages with Billing, and no callback from them either.
I´m a relatively recent user of Webroot Internet Security Plus. During a lot of years i´ve used other suite. My primary notebook got a problem (is under repair) and now i´m using an old one, with a Celeron processor. So searching for a “light” security suite I saw good reviews of Webroot and I bought the software. It´s easy to use, no impact in notebook performance, it seems great with Windows 10… but… Now with all pandemic things and a lot of warnings to be careful using internet, i wondered if Webroot works really fine. Searching in google, i saw a lot of sites recommending a method to test if the antivirus is working, with a not harmful file from EICAR (Supposedly it’s a very common test). I accessed to the EICAR website and i´ve downloaded the files. No reaction from Webroot… With the files on my notebook, and scanning each one individually, also no reaction… i got worried… it was supposed to get a false positive. But Webroot do not detects the EICAR… just to be sure if i´ve done a
The following message is displayed when I access chrome://management: "This browser is managed by a company, school or other organization. Your administrator can change your browser setup remotely. Activity on this device may also be managed outside of chrome." Chrome is installed on my home computer whose administrator I am . What could I do to remove this management? I saw a lot of complaints of this type on the WEB, but no solution was provided. I have installed Weebroot Internet security plus on my system and it didn't alert me that something suspicious happens in my browser. Any suggestion to identify who manages my browser or how to remove this management is welcome. Thanks!!!
I bought my program as a package through Best Buy (Internet Security Plus), but I was a Webroot fan/customer for many years before that. Yesterday, I was able to use the “Optimizer” function in the Utility page. Fast forward one day (today) and the option is gone and it looks like that option is only available with the Internet Security Complete subscription. Is the Best Buy subscription only for Internet Security Plus, or should I be getting the Internet Security Complete subscription? Thanks, Ken McKinley
I have a small NAS attached to my network. I have it mapped as the Z: drive on the computers on the network. I want to periodically scan the drive with Webroot from one of those computers (I don’t care which one, as long as I can get it to work). That does not seem to be possible right now.When I right-click on the Z: drive in File Explorer and select Scan with Webroot, it only scans the root directory and quits. If I select a folder below the root, it scans that folder but none of its sub-folders.So, it appears that on a mapped network drive Webroot is unable to scan anything more than a single directory at a time. This is a problem/defect that appears to go back at least 8 years. The only other reference I could find on here was a topic that was created 8 years ago describing the same problem. The most recent post in that topic was 6 years ago and the problem still existed then.Has the defect been corrected since then? If so, what do I need to do to persuade Webroot to scan more than
Having used webroot for several years I've never before encountered this issue... but now, each and every day I get a popup near the system tray letting me know that my "personal security report" is ready to view. OK, enough already. I don't need to see this on a daily basis. Can someone let me know how to disable this? Thanks!
I can’t login or reset password and have not received an email to reset the password. Webroot came with a laptop purchased at Best Buy. I tried to renew online and was billed 4 times. I have spoken with customer service and sales in an attempt to correct the problem. I purchased a new license from customer service and was sent an email that contained the download information. I have tried to download; I have tried uninstalling and reinstalling the software. I have tried to logon for customer service only to be repeatedly logged out. I’m more than frustrated. Prior to all of this I held on line for over 45 minutes for a support tech. I’m thinking it’s time to contact the Better Business Bureau.
Re "PUA.OSX.MacKeeper.1.r", how do I remove this MacKeeper related threat that Webroot is unable to? Log - Automated Cleanup Engine Starting Cleanup at 2015-Mar-28 14:52:20 Starting Routine> Detected /Library/Application Support/MacKeeper/MacKeeperATd [Name: "PUA.OSX.MacKeeper.1.r", MD5: 00000000000000000000000000000000] Automated Cleanup Engine Starting Cleanup at 2015-Mar-28 15:03:16 Starting Routine> Detected /Library/Application Support/MacKeeper/MacKeeperATd [Name: "PUA.OSX.MacKeeper.1.r", MD5: 00000000000000000000000000000000] Starting Routine> Detected /Library/Application Support/MacKeeper/MacKeeperATd [Name: "PUA.OSX.MacKeeper.1.r", MD5: 00000000000000000000000000000000] Quarantining File> Removing /Library/Application Support/MacKeeper/MacKeeperATd End of Log - Thanks
Pretty stupid question since it says subscription is “active” on my panel, but I’m still kind of paranoid, getting somewhat mixed answers online, and I can’t seem to find the same question on this site. And I literally just made an account to post this question. But anyway, does it automatically renew? It says “active” near where it says subscription and I want to make sure.
Good day ! I used the combo Adguard (pro) with Webroot IS from several years with no problem and happiness. Yesterday , I received the update on my Window PC Webroot agent to version 18.104.22.168, so far, so good And suddenly , all my browser (Edge,Chrome, Firefox) stop responding and won’t load any web page. After investigation, I remove Adguard Window PC agent and it resolve the problem , my browser breath again… I tried to exclude Adguard module in Webroot but it doesn’t work. is there a conflict between the new version of Webroot and Adguard ? I would love to keep both program on my PC Note : I’ve got the same problem with my wife PC Thanks and have a nice day
Requested new password email link to be sent, 5 times, no email- nothing in junk, nowhere. [img]data:image/png;base64,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
Took over IT support for a new client. The previous client had Webroot installed and we need to get it removed from multiple machines. Its Webroot Secure Anywhere and will not allow us to uninstall. It says its managed by the Web Console and changes must be performed centrally.Please help. Created a customer support ticket, but have not received a response.
I got a new keycode from Amazon, but the Webroot app keeps telling me I need to activate my account. I tried several times to log into my account, but it keeps logging me back out before I can even click on anything (it’s really instantaneous). I work during the hours Webroot technical support is available by phone. I called once and was told I would be on hold for approximately one hour. I have to work so that wasn’t doable. I called again and was told 35 minutes. I’ve tried email (they gave me a number to call that turned out to be a fax number once, and then another number that is available during business hours only), I’ve tried to open five different requests, which it assures me will be answered within 24 to 48 hours, but it will be a week tomorrow. I get the error message “Error(URFL601):You must confirm your previous registration before continuing.” I am about ready to uninstall the program and put Kaspersky or Norton in.
I’ve battling most of this week to understand why I cannot generate a trusted self-signed development certificate for use on localhost. By accident I stumbled on the fact that Webroot blocks this from happening; with no warning. Disabling Webroot allows the the process to produce a trusted certificate. Short of just disabling Webroot during development work, which would then render the subscription virtually pointless, is there a way around this? I can’t find anything obvious in the settings to allow this process to continue/complete.
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