Question

3 keycodes are the same for 3 devices?

  • 16 June 2020
  • 1 reply
  • 41 views

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Hello, on my account I can have 3 devices. There are 2 devices and a PC listed. The account has a check by all devices (protected) , but the keycodes are identical. What is up with that? I would like to add a device but don’t know how to proceed. There is no indication of what device is associated with a key code. What a mess.

 

Thanks,

 

Angelo


1 reply

Userlevel 7

Hello @Happydays 

 

Webroot sells for 1, 3 and 5 devices and all would use the same keycode so can you give us more info to the problem please? I know Mobile Devices will not show in the Online Console as they did away with that but the PC would show with the PC name. https://docs.webroot.com/us/en/home/wsa_website_userguide/wsa_managementwebsite_userguide.htm

 

https://www.webroot.com/us/en/home

 

HTH,

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