Userlevel 7
Hello stan! Welcome to the Community :)
Astromenda is not actually a virus, it is what we refer to as a PUA (Potentially Unwanted Application)
Yes... but you will need the assistance of Webroot Support. This is FREE with your valid WSA license. Please submit a Trouble TIcket for assistance. NOTE: Please have patience. Do not try other AV solutions or any manual directions you may find after filing the Ticket, that will just make things more difficult. Also, once you have submitted the ticket please do not add to it or update it until you have been contacted by Support. Doing so will affect the date/time stamp of your ticket and move it back to the end of the ticket queue.
After you have submitted the ticket, if you would like more information about PUA's, read on.
What you are seeing and describing is what we on the Community refer to as a PUA. (Potentially Unwanted Application)These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
The best thing to do is to submit a Trouble Ticket and ask Webroot Support to take a look and remove these for you. There is NO CHARGE for this for valid WSA license holder.
Also, we have had a lot of discussion regarding these recently, and I have posted an Idea for Webroot to consider asking them to increase PUA detection. The more users that need help removing a particular PUA the more likely and faster that PUA will be added to detection.
Astromenda is not actually a virus, it is what we refer to as a PUA (Potentially Unwanted Application)
Yes... but you will need the assistance of Webroot Support. This is FREE with your valid WSA license. Please submit a Trouble TIcket for assistance. NOTE: Please have patience. Do not try other AV solutions or any manual directions you may find after filing the Ticket, that will just make things more difficult. Also, once you have submitted the ticket please do not add to it or update it until you have been contacted by Support. Doing so will affect the date/time stamp of your ticket and move it back to the end of the ticket queue.
After you have submitted the ticket, if you would like more information about PUA's, read on.
What you are seeing and describing is what we on the Community refer to as a PUA. (Potentially Unwanted Application)These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
The best thing to do is to submit a Trouble Ticket and ask Webroot Support to take a look and remove these for you. There is NO CHARGE for this for valid WSA license holder.
Also, we have had a lot of discussion regarding these recently, and I have posted an Idea for Webroot to consider asking them to increase PUA detection. The more users that need help removing a particular PUA the more likely and faster that PUA will be added to detection.
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