- On the renewal purchase confirmation before pressing buy now it says in bold letters: "your subscription begins with your purchase." However elsewhere and from tech support I'm told renewals do not begin with purchase but instead are added to remaining time. Apparently sometimes they create a new account for you upon renewal, in which case you lose your remaining time, other times they don't, in which case the time is added. Tech support was unable to help me figure this out or which category I belong in. I am guessing, that since I purchased from Amazon the first time, that the renewal will be from Webroot, so they will take away any remaining time as punishment for buying from Amazon or something. Can anyone confirm or clarify the policy?
- Secondly, I want to know
- whether I will be stuck into an auto-renew system?
- Whether there is a clear sign I'm in or not in Autorenew ?
- Whether it is easy to get out of auto renew without sitting on hold and then fighting with Salespeople?
Finally, since it costs twice as much to renew my subscription, than to buy new from amazon, is there any reason to renew, and not simply buy a new product from amazon and start all over each year?