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login my.webrootanywhere.com


Hello,

I an currently using windows 10 pro and MS edge and  successfully sign to the webroot community forum but after follow steps using the same email address and password I am unable to login to my.webrootanywhere.com.

The error I get is always username and password does not match but I am sure it is correct. I have tried clearing my cache and cookies and still the same.

How do you fix this?

 

 

To log in to your account in the SecureAnywhere website:

  1. Open your browser to the SecureAnywhere website at my.webrootanywhere.com.
  2. In the Log in window, enter the email address and password you specified when you registered.

    LogInWindow_548x482.png

  3. Click the Log in button.

    LogInWindow_ClickLogIn_542x477.png

  4. At the personal security code prompt, type the requested characters and click the Log in button.

    This personal security code was defined when you created a Webroot account. Every time you log in, SecureAnywhere will require this extra security step. Be aware that it prompts for two random characters of your code. For example, if your code is 123456 and it prompts you for the fourth and sixth characters, you would enter 4 and 6.

    Note: If you forgot your password or security code, click the Forgotten Password? button. SecureAnywhere prompts you to enter your email address and sends you an email message containing a link for resetting your password.

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Best answer by TripleHelix 6 July 2021, 18:19

Hello @Carl45 

 

Some have issues the first time setting up there online console so it’s best to contact support and they can help you from the back-end. https://identity.webrootanywhere.com/v1/Account/login

 

Webroot Support:

Submit a ticket

Call 1-866-612-4227 Mon - Fri 7 AM to 7 PM (MDT)

 

Thanks,

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3 replies

Userlevel 7
Badge +63

Hello @Carl45 

 

Some have issues the first time setting up there online console so it’s best to contact support and they can help you from the back-end. https://identity.webrootanywhere.com/v1/Account/login

 

Webroot Support:

Submit a ticket

Call 1-866-612-4227 Mon - Fri 7 AM to 7 PM (MDT)

 

Thanks,

Hello,

Since try to call your support dept. for 4 days various hrs. (16 hrs. total) and no response I sent a email to them.

What is the turn around time to get a responds back depending of course the problem which is login in to webrootanywhere.

Thanks

Userlevel 7
Badge +63

Hello @Carl45 

 

So your saying your still having issues to get to your online console? I will ping a Webroot Community staffer to look into your ticket @TylerM 

 

Try again via the Ticket support system and it should be 2 to 3 days during the week and Webroot Staffers are still working from home because of COVID so it could take more time.

 

Thanks,

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