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No response from Tech Support

  • 8 February 2020
  • 4 replies
  • 131 views

Userlevel 1
Badge +5

Windows Update wiped my hard drive this week. I have sent 2 messages to Webroot on the 6th, 7th and today. The response in the past has been almost immediate, however, I have had a response to date. I didn’t call the number because of such quick response, however, this is Saturday and the office is closed until Monday. Is this common?

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Best answer by ProTruckDriver 11 February 2020, 15:13

Hello @pusssykatt The reason you have not seen a reply from Webroot Support is that you are sending in a Support Ticket every day.

When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

HTH,

Dave.

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4 replies

Userlevel 5
Badge +13

Hang in there PK, I have used support many times and they have always come thru. if  for some reason you get no response sending a support ticket, call the number sometimes its a lengthily wait, when that happens I just send another support message and they message me back when it would be convenient for me! I give them a time adn day and most of the time they will get back with you. Hang in there!

                                         Slittle75

Userlevel 7

Hello @pusssykatt The reason you have not seen a reply from Webroot Support is that you are sending in a Support Ticket every day.

When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

HTH,

Dave.

Userlevel 5
Badge +13

thanks ProTruckDriver, I will remember this! Have an awesome day! 

    Slittle75

 

Userlevel 1
Badge +5

Thanks ProTruckDriver...my bad. I’m a little frazzled and it was bad manners to express it here. Thank you for the kind words Slittle75, like you a response had come almost immediately in the past, but I kept putting myself at the back of the line.

 

Thanks again.

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