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Password Manager ??? Time for this fix to be DONE


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Hoping others feel the same way. I have been using Webroot for years and always recommended them. This Password Manager problem has me very much questioning my choices... Not really sure why it has taken so long to fix the problem or at least patch it until a fix could be made. It has cuased alot of problem for me and I dont even have all that many passwords stored there. I read a thread where someone had over 300 passwords stored.. oh my what a nightmare... I am still with there security for a long time as I purchased a long term plan the last time I renewed. My question is should I /we contiune using this after its been fixed. Are they going to compensate us for this problem. Think it would have been nice for them to keep us in the loop via Email what was happening ... End of my rant...
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Best answer by Orthodoxguy 27 January 2019, 17:39

I'm still mystified as to why people won't use LastPass. I've been using it for years (Premium) and it has never let me down. It's certainly not expensive and can be used on your mobile devices if you have the premium version. Password managing is all LP does so their product "has to work" unlike Webroot which can put it on the backburner for months.

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Userlevel 3
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It's well past time for this fix to have been done. I have close to half a year left on my sub, and, at this point, I'm thinking it's time to switch again. This issue has gone on well past any point that's at all reasonable. I have never seen a company act the way this one has and remain in business. Webroot is behaving like a company that's getting ready to close its doors.
Userlevel 7
Whilst the frustration is appreciated by many here (I for one)...it is worth bearing in mind that the Webroot Password Manager, is a licensed version of LastPass and now an old one at that which is probably not high, if even at all, on the LastPass priority list.

So I am guessing that trying to fix this as per any issue would be complicated and that moving the WPM to another platform, even the latest LastPass one, would be time consuming and require a large amount of work (at least this is my experience being in the milieu).

So none of this will be quick, and to be honest I suspect that whilst trying to patch the old version would have been the expedient thing it would not necessarily be the best approach long term. Which is why I am hoping that the long delay means that Webroot are going with the other option of a shiny new Password Manager...hopefully LastPass's latest & greatest.

So I think a little more patience is called for at this time.

Regards, Baldrick
Userlevel 3
Badge +9
I'm still mystified as to why people won't use LastPass. I've been using it for years (Premium) and it has never let me down. It's certainly not expensive and can be used on your mobile devices if you have the premium version. Password managing is all LP does so their product "has to work" unlike Webroot which can put it on the backburner for months.
Userlevel 7
I think that is because until it broke, for some people, Webroot Password Manager worked as well as LastPass, so why pay for something that one is already paying for.

But since it broke I am sure that a number of users will have switched to LastPass...so it will be interesting to see what Webroot come back with in terms of a revised product.

That may well be the tipping point as to whether more abandon the Webroot PM for the likes of LastPass or stick with it.

Regards, Baldrick
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The lack of communication updates is very frustrating. My support cases for this issue have been going on long enough to build a whole new app.
Userlevel 4
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It's because it's advertised as being part of what you pay for. It doesn't matter if someone wants to go it alone with a different one.

At this point, it's STILL advertised as being part of this product, and therefore FALSE ADVERTISING. Perhaps reporting it to a consumer protection agency could light a fire under their behinds and GET THIS DONE!

Now, we find out Webroot is being "acquired" by Carbonite. Can we trust that we aren't going to end up being screwed?
Userlevel 3
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kevco wrote:

It's because it's advertised as being part of what you pay for. It doesn't matter if someone wants to go it alone with a different one.




Whoa! I feel your frustration but "false advertising?" You can't really be serious. They have a password manager which currently is not working. They're working to remedy the situation. We all have devices and software that have issues preventing them from working as advertised. But that doesn't constitute false advertising. I think we just need to take a long, collective and deep breath and give this acquisition a chance to work out AND be patient regarding the pw mgr. And if you absolutely must have a pw mgr immediately, install the free version of LastPass for the time being.
Userlevel 4
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Orthodoxguy wrote:


kevco wrote:

It's because it's advertised as being part of what you pay for. It doesn't matter if someone wants to go it alone with a different one.


Whoa! I feel your frustration but "false advertising?" You can't really be serious. They have a password manager which currently is not working. They're working to remedy the situation. We all have devices and software that have issues preventing them from working as advertised. But that doesn't constitute false advertising. I think we just need to take a long, collective and deep breath and give this acquisition a chance to work out AND be patient regarding the pw mgr. And if you absolutely must have a pw mgr immediately, install the free version of LastPass for the time being.


It certainly does. If you were a new customer, and you read it, it says password manager comes with it. You'd install it expecting just that (after you paid). Then and only then would you find out it doesn't work. Upon investigation you'd find out it hasn't worked for much, and there has been little news, no updates, and no progress.

How can you defend that?

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