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Renewal

  • 23 January 2019
  • 4 replies
  • 107 views
K
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Hey guys,

I renewed my keycode earlier this month, and have 363 days on according to my web admin, but its reading as expired in the desktop app. I uninstalled/reinstalled and pasted the code in from the webadmin but still coming up expired. Is there any way to force a refresh?
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Best answer by TripleHelix 23 January 2019, 23:31

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4 replies

TripleHelix
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Userlevel 7
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Hello @kfs and Welcome to the Webroot Community!

It would be best to Submit a Support Ticket and they will get it sorted out for you!

Thanks,
Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"
NicCrockett
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Userlevel 7
Badge +28
Have you tried to push out the keycode from the console. If not follow the red arrows in the screenshot from 1-7.

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NicCrockett | NicCrockett.me
TripleHelix
Rank
Userlevel 7
Badge +63
Have you tried to push out the keycode from the console. If not follow the red arrows in the screenshot from 1-7.


I'm just not sure he is a Business user and from the Consumer Console you can do that so that's why i sent him to Support.
Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"
NicCrockett
Rank
Userlevel 7
Badge +28

Have you tried to push out the keycode from the console. If not follow the red arrows in the screenshot from 1-7.

I'm just not sure he is a Business user and from the Consumer Console you can do that so that's why i sent him to Support.

I only thought they might be because they mentioned web admin. However, all that matters is that they get the answer they need.
NicCrockett | NicCrockett.me

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