A couple months ago my scanner stopped sending wirelessly to my computer. I don’t scan all that much which is why I haven’t dealt with the problem before. The scanner works fine when a cable is connected to the computer. It is definitely a wireless communication problem. I have no trouble sending a print document wirelessly. The printer is an HP so I ran their fixit utility. It claimed to have solved the problem (it didn’t) and that the problem was a device protection was enabled that needed to be switched off. Running Windows 10. As mentioned before, all was working well up until a couple of months ago. About this time I replaced my WiFi router so there may be some relation there, but I don’t think that’s the problem. I am running Webroot Secure Anywhere and Webroot WiFi security.
In searching the web for solutions, one person who had the same problem was running Bitdefender and the problem was traced to needing to allow an exception to a MAC address or something. Hence my post here. Clearly, something needs to be enabled or disabled or similar. Thanks for any helpful replies.
Best answer by ProTruckDriverView original