Best answer by SevenmidnightsView original
Web Console maagement
I am new to Webroot but have the basic features down. Recently I went to PC security and chaged my settings to the medium recommeded security. Shortly after my desk top shortcut and Webroot icon in the start menu disappeared. At first I though I been hacked but after further invesitgating I realized I was being managed by the web console. However is disappearing desktop Webroot shortcut and disappearing start menu Webroot icon, as well as my password to configure my webroot being disabled normal behavior for the recommened medium secruirty normal?
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As far as I know, changing that setting on the console shouldn't change the icon behavior. Did you change any settings on the agent, as there are checkboxes there under Advanced Settings->Install Settings to turn the desktop shortcut, the start menu shortcut, and the system tray icon on and off? The one for the password is under Advanced Settings->Access Control. Take a look at those and see if you can set them back the way they were.
Has anyone else reported this kind of behavior recently?
It sounds like you may have made some changes on your account which is why you cannot make changes like enabling the shields it says are turned off. Please follow the steps to check to see if this is the issue.
1. Log into your account using the link below.
2. Go to the PC Security tab
3. On the about tab look at the bottom of the box and you will see Security settings, you will want to click on "Edit"
4. If this is set to anything besides "User configuration" then you have chosen the portal to manage the program that is installed on your computer. If this is the case please make sure it says "User configuration"
5. Log out of your account
You will then want to go into the program and when it says there are some shields disabled, you can now enable them and they will stay enabled since you just told the portal you are going to manage the settings rather then the portal.
Let me know if you have any questions or if this is not the issue you are having.
Webroot Support Team
Also in repsonse to Nic,I am using the consumer version of Webroot Secure Anywhere