And, other issues...
[1]...I have a WP site. My own site is flagged by Webroot as being risky. Why?
[2]...I follow that up with, what is WRONG with your message sending system? I open my Webroot panel, select 'Get Customer Support' and go here:
https://www.webrootanywhere.com/howcanwehelp.asp
I choose 'Send Us A Message' at the bottom. It sends me here:
https://www.webrootanywhere.com/servicewelcomeback.asp
I enter my password and it refuses to accept it. WHY? I know what my password is. It hasn't changed. I get the same result with different browsers.
There was a time when you could send a message directly to you guys via the Webroot panel. What happened to that? Why make it SO difficult to contact you?
[3]...I had to delete my Webroot on my Samsung S7. Why was it using up SO MUCH battery power?
This topic has been closed for comments
- Would you my sending me the URL that's being flagged via private message so we can re-classify it?
- That link is a quick self help page, but I do agree it should take you directly to a method for contacting support. The second link is used for creating a ticket, I encourage you to make one if you haven't already, otherwise you can call at 1-866-612-4227 (Home users) or 1-866-254-8400 (Business users)
- This was a known issue that should be resolved with the latest version of Webroot Mobile Protection
[1] I don't know how to send you a private message. Your image/avatar doesn't provide me a way to do so.
And, the URLs would number into the millions. I thought it was just my site. It isn't. It is WordPress in general. They are ALL flagged as suspicious. Your heuristics are jumbled. As a blogging site, WordPress doesn't have suspicious sites. Trust me. If it was suspicious, WP, itself, would take the stuff down.
[2] I've TRIED to create a ticket. Your 'send us a message' page is a loop...that takes me nowhere. I enter my correct password, the page blinks and I'm still in the same place. I will have to call the number when I have more time.
[3] I will attempt to re-load Webroot onto my phone. We will see how that goes.
And, the URLs would number into the millions. I thought it was just my site. It isn't. It is WordPress in general. They are ALL flagged as suspicious. Your heuristics are jumbled. As a blogging site, WordPress doesn't have suspicious sites. Trust me. If it was suspicious, WP, itself, would take the stuff down.
[2] I've TRIED to create a ticket. Your 'send us a message' page is a loop...that takes me nowhere. I enter my correct password, the page blinks and I'm still in the same place. I will have to call the number when I have more time.
[3] I will attempt to re-load Webroot onto my phone. We will see how that goes.
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