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change email address for webroot account - compromised

30 days ago
31 March 2024
7 replies
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Userlevel 1

Gridmstr75
Fresh Face
3 replies

hello, I am not sure this is the correct place to ask but i am getting nowhere with general support it keeps looping to the main webroot page when they send me a email address and password to log in. anyways the issue is i have an account somewhere with webroot not sure becuase i have not used it in a while under a gmail account that has been compromised on the dark web. I need to confirm if this email is still in use and have it deleted. please assist if any thanks

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Best answer by TripleHelix 1 April 2024, 01:30

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7 replies

Userlevel 7

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TripleHelix
Moderator
7278 replies
30 days ago
31 March 2024

Hello @Gridmstr75

It could be this one: https://identity.webrootanywhere.com/v1/Account/login

Or the newer one: https://account.carbonite.com/account/logon?

If you continue to have issues call Webroot Support during the week: https://www.webroot.com/us/en/support/contact

Thanks,

Userlevel 1

Gridmstr75
Author
Fresh Face
3 replies
30 days ago
31 March 2024

not working for either . i think the account was deleted. can you confirm? it is for email I need this account to be deleted as it has been compromised.

I removed your email address and please don't post it in public. We Mods don't have any access to anything so you need to contact Webroot support.