Question

Input Device (Barcode Scanner) Issues

  • 4 December 2019
  • 3 replies
  • 39 views

Badge +3

Hi there, we use barcode scanners to enter QC inspections. With webroot installed, the barcode scanners return random characters / strings. We do not have this issue on devices without Webroot installed. We can not continue to use Webroot with this issue. Any workaround?

Thanks!


3 replies

Userlevel 5
Badge +17

If you have a subscription to Webroot, I would raise a Support Ticket with your local Webroot Office.

Badge +3

thanks. doing this through admin.

Userlevel 5
Badge +17

Have you tried  changing the Heuristics settings to a lower setting?

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