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Malware removal

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I rec'd 2 notifications (within a couple of days of each other) from AT&T, our internet provider. that my desktop had been infected with malware. "gozi". I did a Windows Defender scan and a Webroot scan and no malware was detected. What is my next step?
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Best answer by TripleHelix 1 February 2019, 21:23

Hello @cb1958 and Welcome to the Webroot Community!

I get messages from my ISP once in a blue moon about such issues so if you know ALL your devices are clean I would reset the ISP Modem and if you need to know how to do it, it would be best to call them. If you want a security check please Submit a Support Ticket and ask them if they see anything odd going on with the device you submit the ticket from.

Thanks,

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TripleHelix
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Hello @cb1958 and Welcome to the Webroot Community!

I get messages from my ISP once in a blue moon about such issues so if you know ALL your devices are clean I would reset the ISP Modem and if you need to know how to do it, it would be best to call them. If you want a security check please Submit a Support Ticket and ask them if they see anything odd going on with the device you submit the ticket from.

Thanks,
Daniel - Microsoft® Windows Insider MVP - Windows Security - Webroot Power User/Beta Tester/Expert Product Advisor - 👽 Alienware 17R5 Laptop 💻 with i9-8950HK Processor Overclock-able to 5.0GHz - 2 Samsung 960 Pro PCIe NVMe M.2 512GB + 1 Samsung 860 Pro 512GB SSD's with 32GB of G.SKILL Ripjaws RAM and NVIDIA GTX 1080 GPU Overclocked. Windows 10 Pro for Workstations 1809 x64. 👽

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