To Customer Support To Customer Support
Solved

Malware removal

  • 1 February 2019
  • 1 reply
  • 124 views
C
Badge
I rec'd 2 notifications (within a couple of days of each other) from AT&T, our internet provider. that my desktop had been infected with malware. "gozi". I did a Windows Defender scan and a Webroot scan and no malware was detected. What is my next step?
icon

Best answer by TripleHelix 1 February 2019, 21:23

Hello @cb1958 and Welcome to the Webroot Community!

I get messages from my ISP once in a blue moon about such issues so if you know ALL your devices are clean I would reset the ISP Modem and if you need to know how to do it, it would be best to call them. If you want a security check please Submit a Support Ticket and ask them if they see anything odd going on with the device you submit the ticket from.

Thanks,
View original

1 reply

TripleHelix
Rank
Userlevel 7
Badge +55
Hello @cb1958 and Welcome to the Webroot Community!

I get messages from my ISP once in a blue moon about such issues so if you know ALL your devices are clean I would reset the ISP Modem and if you need to know how to do it, it would be best to call them. If you want a security check please Submit a Support Ticket and ask them if they see anything odd going on with the device you submit the ticket from.

Thanks,
Daniel - Microsoft® Windows Insider MVP - Windows Security - Windows 10 Pro for Workstations Build 1903 on my Alienware 17R2 and Alienware 17R5 with Webroot SecureAnywhere Complete Beta for PC & Android.

Reply

    © 2004 - 2018 Webroot Inc.