We've started using the Webroot filtering extension, but I'm finding it difficult to trust the ratings. Although there's supposed to be a range of reputations possible, I never see anything but "Trustworthy Site" and "Suspicious site."
I see "Suspicious site" on long-term, well-established sites that are completely trustworthy, and I see "Trustworthy site" on sites I know for a fact to be cesspools of phishing, scamming and spamming.
I've tried to avail myself of the option to request recategorization for a few sites I know to be safe and reliable, but the only response I've ever received is basically "No, we're right, the site is untrustworthy"
I have three main concerns:
1. The addon cries wolf - we have tell users to disregard the dire warnings of probable infection or harm for certain sites. A warning that is usually wrong will end up being ignored when it actually is relevant.There seems to be little middle ground, almost all sites have either the maximum possible or minimum possible rankings.
2. Trustworthiness rating appears to rely too heavily on popularity and size, rather than on actual security, despite the descriptive texts to the contrary.
3. The procedure for updating reputation seems to be ineffective.