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Webroot Wrskyclient using 50% of my total memory leaving it laggy what should i do?

  • 29 June 2023
  • 2 replies
  • 136 views
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so a few days ago my webroot was just fine until it tagged this

C:\Program Files (x86)\Epic Games\Launcher\Portal\SelfUpdateStaging\Install\Portal\Extras\Overlay\EOSOverlayRenderer-Win32-Shipping.exe

twice as a virus then it started using up my memory at an exponential rate till it used up all my memory at 10,000 mb at its peak then quieted down to about 50% of my memory at 3,900 mb and has sat at that for 2-3 days now limiting what i can play and causing lag now and then

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Best answer by TripleHelix 29 June 2023, 03:20

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TripleHelix
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Userlevel 7
Badge +63

Hello @BobbyBoswell13 

 

The best thing for this is to contact Webroot Support as it could be a simple thing of getting some files whitelisted in the Webroot Cloud Database and the support ticket is best way as it uploads a simple scan log so they will be able to whitelist the correct files.

 

Webroot Support:

Submit a ticket 24/7/365

Call 1-866-612-4227  during the week Mon - Fri 7 AM to 5:30 PM (MDT)

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

Please let us know the outcome!

 

Thanks,

Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"
TripleHelix
Rank
Userlevel 7
Badge +63

Hello @BobbyBoswell13 

 

Any updates for us from support?

 

Thanks,

Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"

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