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WiFi Security Live Q&A - 10/29/2018

  • 29 October 2018
  • 35 replies
  • 154 views
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35 replies

TripleHelix
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Userlevel 7
Badge +63
@ wrote:
@ wrote:
Thank you everyone for participating in this Live Q&A. We will be hosting more here soon so keep an eye out!
Thank you all! That was fun and very informative! Loved your questions @!
It's something that we can point to if users ask! 😉
Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"
TripleHelix
Rank
Userlevel 7
Badge +63
@ wrote:
Thank you everyone for participating in this Live Q&A. We will be hosting more here soon so keep an eye out!
Thanks Lara and all the Webroot Staff!
Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"
LLiddell
Userlevel 7
Badge +36
@ wrote:
Nice, URL link is not valid. This session was a waste of time for me.
He posted the wrong URL, so I went in and fixed it. Also posting it here for you: https://www.webrootanywhere.com/servicewelcome.asp 
Ssherjj
Rank
Userlevel 7
Badge +62
@ wrote:
 
@ wrote:
My VPN on my iMac keeps spinning & spinning and never connects or goes to the connection next screen. I have restarted and I have reinstalled. Any help in this area?
Hey Sherry!
 
We have checked with our support team on known issues, this doesnt seem to be common.  So  I would like to explore your unique situation personally.  I will be reaching out via DM.  Talk to you soon!
 
Paul 
Thank you again @ for your help in resolving my issue. As it turns out, my Mac said my WiFi was on at the top of the screen where the icons are,  I checked in my Preferences/Network and saw my Network was not in fact connected. So I put in my Network Name and then the WiFi VPN connected. :@
 


 
 
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
R
Userlevel 3
Hello
Thank you for participating in our live Q and A, but more importantly, thanks for trying Webroot WIFi Security.  The problem you experienced with connects to a Mexico has not been seen before.  Intermittent problems are always the hardest to resolve and will take some time.  We take thsi impact on your experience very seriously and are activly working on the issue. 
We hope you will continue with wifi security 
please PM me if you have further questions.
 
thanks
rob
M
I am getting a login failure everytime I try to connect. I have done everything correct as far as downloading and verifying my email.
Ssherjj
Rank
Userlevel 7
Badge +62
Hello mwputnam,
 
Sorry to hear that you are having these issues. Please Contact Support and or Submitting a Support Ticket and they can get you up and running again.
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
M
Thank you, but I have never been able to connect the first time. I just purchased and downloaded it today and have never been able to connect.
Ssherjj
Rank
Userlevel 7
Badge +62
@ wrote:
Thank you, but I have never been able to connect the first time. I just purchased and downloaded it today and have never been able to connect.
You are welcome.
 
Contacting Support is a free service with your subscription. You can call during business hours in the morning.  They will be able to walk you through it. Call https://tel:18666124227
 
 
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
Ssherjj
Rank
Userlevel 7
Badge +62
@,
 
Please have a look here and see if this explains things to you better.
https://community.webroot.com/t5/Webroot-WiFi-Security-KB/Downloading-and-Installing-Webroot-WiFi-Security/ta-p/333192
And here:
https://community.webroot.com/t5/Webroot-WiFi-Security-KB/Creating-your-Webroot-WiFi-Security-Account/ta-p/333193
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security

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