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Need to add tablet to my security

  • 13 January 2017
  • 5 replies
  • 67 views
B
Rank
Badge +1
Unable to add tablet from main console
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Best answer by Petrovic 13 January 2017, 23:12

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5 replies

Petrovic
Rank
Userlevel 7
Badge +52
Hello
Please have a look here at this PC User Guide articles that can help you
Adding a mobile device
http://live.webrootanywhere.com/content/676/Adding-a-mobile-device
Helpful Webroot Links: Download (PC) | Download (Best Buy Subscription) | Submit Support Ticket | Account Console | User_Guides | BrightCloud URL lookup
J
Userlevel 7
Hello @,

Please first confirm you are able to login to your Online Account on your Computer.
https://my.webrootanywhere.com/

If you need to reset any of your login information, you can do so here:
https://my.webrootanywhere.com/forgotpassword.aspx

Once you have logged into your Online Account on your PC, please download the Webroot - Complete app from inside of the Google Play Store:
https://play.google.com/store/apps/details?id=com.webroot.security.complete&hl=en

If you have an issues during any step of this process, please reply with the issue you're having and we should be able to assist you without sending you to our Support Team.
Ssherjj
Rank
Userlevel 7
Badge +62
Hello bgotwals,
 
 
May I also add to @ post?
 
Please make sure your User Profile is correctly set up.
 
  • Log into you Account Console  If you have not yet set up your Account Console, please do now and then log in
  • Click on your email address at the upper right
  • Select Manage Users from the drop down
  • Locate your User Profile
  • Click the Edit icon at the far right
  • Click the Access & Permissions tab
  • Go through all of the settings.  Give yourself Admin or Access to all available permissions
  • Verify that the key code listed on the Access & Permissions tab matches the key code on your WSA installed on the computer.  If the key code on the User Profile does NOT match the new key code, you will need to submit a Trouble Ticket to have Webroot Support assist you in migrating the User from the old key code to the new key code.  Make sure you clearly note which key code is the old one, which is the new one, and the email addresses of all profile(s) you need migrated.
If you have WSA Internet Security Plus for your computer, you will need Mobile Security and Password access.  If you have WSA Complete for your computer, you will need Mobile Security, Back & Synch and Passwords all set to access.  If you do not have a license for your computer, and are using only the standalone Android app, you will need just Mobile Security set to access.
 
Hope this helps?
 
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
Ssherjj
Rank
Userlevel 7
Badge +62
@ wrote:
Hello @,

Please first confirm you are able to login to your Online Account on your Computer.
https://my.webrootanywhere.com/

If you need to reset any of your login information, you can do so here:
https://my.webrootanywhere.com/forgotpassword.aspx

Once you have logged into your Online Account on your PC, please download the Webroot - Complete app from inside of the Google Play Store:
https://play.google.com/store/apps/details?id=com.webroot.security.complete&hl=en

If you have an issues during any step of this process, please reply with the issue you're having and we should be able to assist you without sending you to our Support Team.
Sorry @ I did not see you post..:D
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
Baldrick
Rank
Userlevel 7
Has anyone bothered to check what OS the tablet is running? Granted most likely Android...but all the same...worth a quick question I would have thought? ;)
 
Hi bgotwals
 
Welcome to the Community Forums.
 
What OS is your tablet running?
 
Regards, Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2

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