Webroot Mobile Security for Android
Support for our Android mobile apps.
- 944 Topics
- 4,979 Replies
Yesterday, both of my Android phones had foainting/transparent/Webroot banner / pop -up. I thought it was a Webroot Update Reminder.This led to a message that said “Product Tampering,,Security Risk, Download from Google Play Store.But is no Update for phones on Play. IHas someone hacked my phones or is this some sort of idiot spam from an idiotic Bad Actor ? I have received mocking messages from BAs in the past that were nothing once I talked about the FBI 's ic3.gov site and here is your Proxy Address, here is what domain it is maintained in and here is what Nation you come from, here are your GPS coordinates, etc. I have opened a Support Ticket with WB. How do I get rid of this floating icon if everything is okay ? I am VERY security Cautious!Finally, what is everyone's opinion on WB's VPN ? I do not use a router or modem to get WI-FI and I may try to use a third party route to get Ethernet.Thank you ...
Sent a support ticket 9 days ago...no response. After a long wait on hold today I finally got through to someone that verified what I suspected. There is a BUG they are working on specifically with Android Version 12 UI Version 4.1. There is no information on when this BUG will be fixed. I hope this post will help or save you some time if you are encountering the same issues.
I downloaded the webroot app on my Google Pixel 4a(5G) running Andoird 13 I go to create an account but it wants a keycode to create an account. How do I get a keycode before creating an account. Typically software works like this… Create account → Purchase Product → Get keycode → Enter keycode → Activate product. This app is asking me for what normally happens in step four but wants it in step one before I even have an account. Where do I get this keycode to create an account? There are no instructions in the app.
Webroot mobile used to have a security app and a browser app. I never used the browser since everything I have is synced to Vivladi. Webroor security was alwys running on my phone. Now it appears that the security and the browser have been merged into one app and my android phone is only secure when I use the Webroot Browser. Since everything I have is synced to Vivaldi, I don’t want the Webroot browser. Now this once useful app is useless. Since Webroot was gobbled up by Carbonite it has ceased to be what it once was. After over ten years when my subscription expires I will sadly being saying good bye to Webroot.
I just tried to assist my friend by adding Webroot SecureAnywhere to his Windows PC and his LG Android phone, similar to what I have (except I have an Android Pixel 4a phone). The windows installation on his PC went fine and it is working properly. However, The installation on his Android LG ThinQ phone failed with:oauth2.webrootservices.com sent an invalid responseERR_SSL_PROTOCOL_ERROROf course, it is the lame NEW browser-type mobile app that is massively inferior to the previous standard app. I can still install the old standard app (until August 2022) and it looked to work including acceptance of the Keycode but immediately directed me to the upgrade to the new lame app which immediately fails as above every time. The phone was cold booted a few times too - no help. My friend paid for mobile protection but is not getting it. Any ideas? Thank you.
I got a notification that SecureAnywhere is being discontinued and being replaced with Webroot Mobile Security, I went through the new installation process where it removes the old app and installs the new. I didn't remove the old app (even though its not there) I'm still getting secureanywhere notifications to upgrade to the new app when I already have it on my phone. So I uninstalled the new one, set the permission to secureanywhere off and I'm still getting secureanywhere notification with no webroot app on my andriod phone. I hate the new app and it crashes often, telling me that in a notifiaction. I totally hate the new interface and what little control I have on my phone now. How can I totally remove it from my phone I no longer want to run the mobile app. I want it completely gone off my phone. I will still run the desktop app one since I like the easy interface and both my PC's are protecte
How can I completely close my account and so that I can stop getting upgrade notices on my phone that don’t work? I literally get a notice every 5 or 6 minutes and following the upgrade instructions goes to a broken link. If WebRoot cannot get a simple upgrade to work then how can I trust them to provide security for my devices? I’m not the only one with problems because numerous people have left one star reviews of the phone app over the last few weeks and Webroot has obviously not addressed the issue.
On my Samsung S22, after install, I’m receiving the below error message. Whatever I try, I cannot get to the login screen.New account created, I do not have any other security app installed, no ads blocker app, etc.Please advise.“Information has not been verified yet”
get an note important update available from secureanywhere. I click on continueit takes me to get the new app, i click on that shows webroot mobile security. I select open, then get the option to uninstall old app. I select that and say ok to unistall app, it doesn’t do anything just sits there
I have Webroot Secure Anywhere installed on my Android phone (Samsung A30S). When I access the app, it tells me the current version is being retired and I need upgrade to Webroot Mobile Security. Offers a Keycode and a link to the app store. However, when I click on the link, it says "This item is not available in your country". I am in Spain and I tried a VPN to the UK and the USA, but still get the same report. Please can you help me with this?
While logging in I am redirected to Application - Console appears instead of standard screen with options
I want to login to my webroot account from the Internet select my mobile phone so as to send it commands because it is lost. However, the login sends me to a list of consoles and there are not any menu items to reach to mobile phone commands. Furthermore, my mobile phone is not listed even though I set it up using the same keycode.How can I fix this problem so I can access the standard Webroot SecureAnywhere screen?
Hello, I have the Android Webroot SecureAnywhere Mobile Complete App (ver. 188.8.131.52428) installed on my Samsung phone. Yesterday, I was helping my parents (83 & 85 years old) setup their new Motorola phones and was trying to download the Webroot SecureAnywhere Mobile Complete App, but couldn't find it in the Google PlayStore. The only Webroot App I found is called Webroot Mobile Security (ver. 6.5.0).1. Is the Webroot SecureAnywhere Mobile Complete App no longer supported?2. Has it been replaced with the Webroot Mobile Security App?3. Does the Webroot SecureAnywhere Mobile Complete App still function? It seems to be running okay on my Samsung Phone? It runs scans and shows the number of days remaining in my subscription okay.4. What is the Webroot Mobile Security App? Does it still run on demand scans of all files and Apps on Android phones?5. It looks like it is only a web browser App that looks at the users browser activity when you use that App (Google Chrome)?6. Does
My cell phone was stolen. I have sent the wipe command but have not gotten confirmation that the phone received the wipe. I know that it will be sent as soon as anyone turns on the phone. Meanwhile I have ordered a new phone and I would like to transfer my tracfone minutes and phone number from the lost device to the new phone. I am wondering if webroot needs the old phone to retain the old phone number and be an active device on my tracfone account and on my webroot account in order for the wipe command to work. If someone tossed my phone into the trash after learning they could not access it, it may never be found but if it is found and someone charges it, I would like to be sure that the wipe occurs. If I transfer the lost phone number to a new phone and deactivate the lost device from my tracfone account, will the wipe still happen if the old phone is found? Do I need to keep the lost device active on the webroot account? Will a new device added to webro
Just bought upgrade from Amazon, put in new code(on my android phone), appeared to work , but register screen says "free version, no expiration" and a banner on the bottom of the home screen says " upgrade to premiere version". Since i paid for a 2 year subscription, would like to not be using a " free" version Thanks in advanceRon
I recently purchased the premium version of this app on Android and just noticed it hasn't been updated since 2019. I have emailed support multiple times but have yet to receive a reply. Has this app reached EOL and if so is there a way I can be reimbursed or migrate my premium subscription over to the new Webroot app?
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