Webroot Mobile Security for Android
Support for our Android mobile apps.
- 939 Topics
- 5,003 Replies
I have a Samsung galaxy s5 cell phone. For some reason in the settings of the phone under "Accessibility" in the services section, Webroot goes from on to off. Why is this happening? When this happens Webroot tell me that I am not secure. I then go to settings and turn Webroot on. Thanks for your help.
Loaded on tablet and gave it permission to access all files and then to do a complete scan. Finished in 3 - 5 seconds and said no problems. Didn’t show any progress or any detail of how many files it scanned, no way did it scan all files I have on this tablet. Wasted that license!
Over the past month I have been getting a warning from the Samsung S10e system (Android 12) that Webroot is consuming too much CPU and to disable it. I’ve also noticed that the phone get very hot even when not charging. It has 59.5 of 128 GB of Storage available. Also has 2.7 of 6GB of memory available. Should I just remove Webroot?
I’ve just renewed my Webroot sub but I cant tell if my mobile and my wife’s are protected. They seem to be working as usual, but but but.When I go to myaccount/security, I can see that my laptop is protected, but nothing else. At the bottom of the page it states, “*Mobile and Chromebook devices aren't displayed for the moment.” That moment has actually lasted months.Any idea who/how to get it working? Alasdair
I recently purchased the premium version of this app on Android and just noticed it hasn't been updated since 2019. I have emailed support multiple times but have yet to receive a reply. Has this app reached EOL and if so is there a way I can be reimbursed or migrate my premium subscription over to the new Webroot app?
Sent a support ticket 9 days ago...no response. After a long wait on hold today I finally got through to someone that verified what I suspected. There is a BUG they are working on specifically with Android Version 12 UI Version 4.1. There is no information on when this BUG will be fixed. I hope this post will help or save you some time if you are encountering the same issues.
I’ve had Webroot on my android for the past few years. About six months ago, it quit working (but the same Webroot account on my laptop is working fine). Whenever I open the app, I get the “Information has not been verified yet” page. I contacted Webroot and was told “this is a problem from their end and they’re working on a fix. Six months later, still no fix. Do I have to ditch Webroot?
Yesterday, both of my Android phones had foainting/transparent/Webroot banner / pop -up. I thought it was a Webroot Update Reminder.This led to a message that said “Product Tampering,,Security Risk, Download from Google Play Store.But is no Update for phones on Play. IHas someone hacked my phones or is this some sort of idiot spam from an idiotic Bad Actor ? I have received mocking messages from BAs in the past that were nothing once I talked about the FBI 's ic3.gov site and here is your Proxy Address, here is what domain it is maintained in and here is what Nation you come from, here are your GPS coordinates, etc. I have opened a Support Ticket with WB. How do I get rid of this floating icon if everything is okay ? I am VERY security Cautious!Finally, what is everyone's opinion on WB's VPN ? I do not use a router or modem to get WI-FI and I may try to use a third party route to get Ethernet.Thank you ...
Webroot Secure Anywhere was working on my Samsung android until this morning. I received a message saying “information has not been verified yet”. When I clicked on it, the message said “can’t open this page”. After trying to restore my phone and uninstalling/reinstalling Webroot, the problem still exists - basically I cannot sign on/activate it on my phone. I also checked Webroot on my laptop and it works fine. Any help would be appreciated.
I downloaded the webroot app on my Google Pixel 4a(5G) running Andoird 13 I go to create an account but it wants a keycode to create an account. How do I get a keycode before creating an account. Typically software works like this… Create account → Purchase Product → Get keycode → Enter keycode → Activate product. This app is asking me for what normally happens in step four but wants it in step one before I even have an account. Where do I get this keycode to create an account? There are no instructions in the app.
Webroot mobile used to have a security app and a browser app. I never used the browser since everything I have is synced to Vivladi. Webroor security was alwys running on my phone. Now it appears that the security and the browser have been merged into one app and my android phone is only secure when I use the Webroot Browser. Since everything I have is synced to Vivaldi, I don’t want the Webroot browser. Now this once useful app is useless. Since Webroot was gobbled up by Carbonite it has ceased to be what it once was. After over ten years when my subscription expires I will sadly being saying good bye to Webroot.
I got a notification that SecureAnywhere is being discontinued and being replaced with Webroot Mobile Security, I went through the new installation process where it removes the old app and installs the new. I didn't remove the old app (even though its not there) I'm still getting secureanywhere notifications to upgrade to the new app when I already have it on my phone. So I uninstalled the new one, set the permission to secureanywhere off and I'm still getting secureanywhere notification with no webroot app on my andriod phone. I hate the new app and it crashes often, telling me that in a notifiaction. I totally hate the new interface and what little control I have on my phone now. How can I totally remove it from my phone I no longer want to run the mobile app. I want it completely gone off my phone. I will still run the desktop app one since I like the easy interface and both my PC's are protecte
How can I completely close my account and so that I can stop getting upgrade notices on my phone that don’t work? I literally get a notice every 5 or 6 minutes and following the upgrade instructions goes to a broken link. If WebRoot cannot get a simple upgrade to work then how can I trust them to provide security for my devices? I’m not the only one with problems because numerous people have left one star reviews of the phone app over the last few weeks and Webroot has obviously not addressed the issue.
get an note important update available from secureanywhere. I click on continueit takes me to get the new app, i click on that shows webroot mobile security. I select open, then get the option to uninstall old app. I select that and say ok to unistall app, it doesn’t do anything just sits there
I have Webroot Secure Anywhere installed on my Android phone (Samsung A30S). When I access the app, it tells me the current version is being retired and I need upgrade to Webroot Mobile Security. Offers a Keycode and a link to the app store. However, when I click on the link, it says "This item is not available in your country". I am in Spain and I tried a VPN to the UK and the USA, but still get the same report. Please can you help me with this?
While logging in I am redirected to Application - Console appears instead of standard screen with options
I want to login to my webroot account from the Internet select my mobile phone so as to send it commands because it is lost. However, the login sends me to a list of consoles and there are not any menu items to reach to mobile phone commands. Furthermore, my mobile phone is not listed even though I set it up using the same keycode.How can I fix this problem so I can access the standard Webroot SecureAnywhere screen?
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