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cyber police virus is taking control of my android tablet. i ran a scan and it said no issues.

  • 3 April 2016
  • 3 replies
  • 737 views
P
cyber police virus is taking control of my android tablet. i ran a scan and it said no issues. what to do now?

3 replies

Ssherjj
Rank
Userlevel 7
Badge +62
Hello pcoplen
 
Welcome to the Webroot Community,
 
Can you tell me who saids you have the Cyber Police virus? Is your Tablet acting strange or locking up?
 
Please Submit a Support Ticket and have them check this out for you? This is a free service with a Webroot subscription.
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
K
My app has been turned off,but still runs scans and I cannot re install it won't let me.says its on but in settings it has been off and uninstalled.
Baldrick
Rank
Userlevel 7
Hi kencox
 
Welcome to the Community Forums.
 
If you are indeed infected by this crapware then your best be is to Open a Support Ticket as recommended by Sherry in her previous post. Whilst it is apparently possible for users to remove some versions of the cyber police virus (by booting in Safe Mode & then uninstalling the app that is the source of the infection) it very much depends on which variant you have present on your phone...hence the safest move is to get the professionals from the Support Team involved.
 
Regards, Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2

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