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Enter a valid keycode - trial keycode

I've just downloaded a 14 day trial of SA AV, when I try to enter my keycode I get the following message 'Enter a valid keycode' etc.

 

The download link and trial keycode where sent to my email address but the keycode doesn't work, any ideas?

 

Thanks in-advance.

New Voice

Re: Enter a valid keycode - trial keycode

I tried re-installing the software this morning and the keycode was accepted, I can only assume it was not live on webroot's database.