To Customer Support To Customer Support

I can't download Adobe Flash Player and it says my antivirus must allow downloads. How do I do that

  • 30 April 2015
  • 5 replies
  • 379 views
K
Rank
I can't download Adobe Flash Player and it says my antivirus must allow downloads.  How do I do that?

5 replies

Ssherjj
Rank
Userlevel 7
Badge +62
Hello @
 
Welcome to the Community Forum,
 
Pleease install Adobe Flash Player here from their website and make sure you uncheck any add ons such as McAfee.
 
https://get.adobe.com/flashplayer/
 
Also please look here https://community.webroot.com/t5/Security-Industry-News/Adobe-Flash-Player-17-0-0-169-amp-Adobe-Air-17-0-0-144/m-p/196982
 
You don't need to disable Webroot to install this.
 
 
Hope this helps and if not please get back to us!
 
 
Kind Regards,
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
K
Rank
I've tried it repeatedly from their website but the .exe file won't download if I'm using Firefox.  I can install download it with Internet Explorer but I've had problems with Firefox ever since I started using Webroot.  
Ssherjj
Rank
Userlevel 7
Badge +62
Hi Karenaf1234,
 
Well I'm running Firefox with Adobe Flash Player without an issue. Can you try this download from here where  I found in the Firefox support site. https://www.adobe.com/products/flashplayer/distribution3.html
 
Do you have the latest update for Firefox? I have 37.02. EDIT: Please check FF plug ins https://www.mozilla.org/en-US/plugincheck/
 
 
Regards,
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
K
Rank
I have 37.01.  I'll try updating Firefox first then try again.
J
Userlevel 7
@, if updating FireFox does not resolve the issue, please send our Team a message so they can investigate the problem further for you!
 
Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
 

Reply


Terms & Conditions

© 2004 - Webroot Inc.

We have recently updated our Privacy Policies. We encourage you to read the full terms here.